The whole process from start to finish was smooth and easy. Loved working with the team on my first home buying adventure. Was able to close in 14 days and felt super supported and informed through the whole process.
Neither Juliana or Chance listened to urgent concerns and requirements. Their participation didn't help.
Response from Veterans United
Hi Timothy, While we were thrilled to see that you closed on your home and received funds back at closing, it sounds like there was room for improvement with communication. With this, your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
Michael and Lani are simply superb.
This will be my 3rd financing with Carl. Each time has been a smooth process. He responds quickly and provides details on information that might be confusing to the average borrow. His service has and still is impeccable. Profession, and great to work with. He was because of Carl, that I am loyal to Veterans United. Highly Recommended!
Katie was great. She always returned my call and patiently answered my questions.
The team was great to work with and made the whole home buying process very easy and stress free. Thank you!
Well dine team and I like your web portal it was easy to use
I would recommend veteran united to any veteran looking to buy a home.
I felt that the service provided was cold hearted. While I did get the home there were things that I should have been made aware of as to achieve my goal. Which was 0 down and roll closing costs in. Closing ended up costing me almost 13k that I didn’t have 3 weeks before close and Neil knew that. Then when it was time for closing I was 800 short so Neil got me that 800 credit clearing out every cent we had to the point that I had to borrow money so I didn’t have to close my accounts and have the money to pay for the wire transfers. That doesn’t make a lot of sense to me. He said he cared and again showed me he only cared for his reputation and his pay check. You want to show some one you care, actions speak louder than words and when we are having a medical situation leave something in the accounts for I don’t know maybe food or their prescriptions.
Response from Veterans United
Hi Christopher, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Amazing people to work with. Logan and my team went above and beyond and truly cares about their clients.
everyone on this team was AWESOME
I Veteran United was amazing, everyone went above and beyond to make our dream come true of being a home owner.
