The service that I received with my husband being a military family was very impressive & absolutely amazing! We have worked with Veterans United before and the service was still good that's why we returned. But this time really took the cake. The communication was consistent and the care for our special circumstances was in another state where we were purchasing our home. They far exceeded great customer service and went over and beyond your normal customer service experience. The whole entire team from Cooper, Chris, Greg Is truly a power combo for your company. I would recommend this team and this company to anyone moving forward. You can count on my famil to service us for anything else we plan on doing for the future as well. Thank you so much for helping our family.
This was my second home purchase through veterans United. I didn’t think the process could have been any easier than the first time. I was 100% wrong. Michelle and her team were even better than my first team. I will defiantly be recommending Veterans United her team to all my military friends and coworkers who are looking to purchase a home.
They sent my dogs treats. Loved the duck.
A tree crushed the home I bought with my deployment savings, taking everything but my classic car down with it. Veterans United put my family in a new home and my racecar in a new garage! 10/10.
The whole team got us to close within 30 days with ease. I work in banks and I've seen mortgages go sideways quickly. We were handled with professionalism and the app was amazing. Everything was easy to sign and all the paperwork was easy to upload. Would use them and recommend them to everyone I know.
This entire process was so pleasurable. I've read other 'first time home buyers' who's agents and loan team made the entire process a nightmare, and my experience has been the polar opposite. Smooth, clear communications, on top of things and super responsive.10 out of 10 highly recommend!
Veterans United made home buying so easy! As a first time buyer I was so nervous and anxious and my loan team really was so helpful and encouraging without being pushy. So happy with my decision to use veterans United!
Thank you all for sticking with us for the pass few years as we looked to find the perfect home for us the team was amazing.
Caitlin's customer service is truly exceptional. From our very first interaction, she demonstrated a level of empathy and understanding that is rare to find. She took the time to listen to our needs, providing thoughtful and considerate responses that showed she genuinely cared about our concerns.Her communication skills are top-notch. She kept us informed at every step, ensuring we felt heard and valued. Her responses were always timely, detailed, and helpful, making us feel at ease and well taken care of.What truly sets Caitlin apart is her empathy. She has a unique ability to understand and share the feelings of others, which made our interactions with her feel personal and meaningful. She went above and beyond to ensure our needs were met, often anticipating our questions before we even asked them.Caitlin's exceptional customer service and empathy made our experience with her a truly positive one. We cannot recommend her highly enough. If you're looking for someone who will treat you with respect, understanding, and genuine care, look no further than Caitlin.
I will use them in the future. I will refer everyone to them. I have so much good things to say I couldn't fit it in here.
Rachel king was never there when you needed her and sometimes didn’t return our calls
Casy Regan was also fantastic, I wished I worked with people like her on my job.
I never knew who I was working with and little to no explanation when things were changing and the underwriter was terrible
Response from Veterans United
Guillermo, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Buying our first house was a scary thought but VU put our minds at ease. We can’t wait to make memories in our first house!
