We have bought four different homes from four different lending companies. This one by far was the worst to deal flat out lying and saying they hadn’t heard from someone when I’ve got an email traffic that they talked to her and had correspondence with them more than one. Giving us the final different things to do give us a list of give people a list of what they need to do on day one so that doesn’t seem like you’re jumping through hoop after hoop after hoop.
Response from Veterans United
Terry,
Thanks so much for the feedback. We'd like to learn more. This sounds like neither the experience nor the integrity we're committed to. If you're willing, our Client Advocates are here to address any concerns or lingering questions you have for us. We sincerely care about your experience. When there's an opportunity for improvement, your feedback tells us exactly where and how to do that. We hope to hear from you soon.
Thank you all the same for letting us serve you,
Kendra, Client Relations
Everything went great with Cody. He answered all my questions in a timely manner and was always very responsive. The insurance person, I believe her name was Jennifer, was a different story. We had two separate phone calls scheduled and she missed both of them by at least 30 minutes. We ended up having to set up the insurance through emails.
Overall with this being our first time going through the process we are very impressed with the team we had! They work awesome together and it showed! My team would go to bat for me when it was needed! Thank you all for taking more time to address problems with our agent and go above and beyond making sure we were taken care of! Keep rocking it Veterans United and thank you for taking care of our veterans!
Thank you
All of the staff is completely professional and competent. I am going to recommend Veterans United to all family and friends.
100 % satisfied. Wish all previous loans could have had gone as smooth as this one.
VU Staff/Friends/Family/Random person reading this,HOME BUYING IS STRESSFUL! The process is hard, unforgiving, and quick. One moment you can be looking at a home and the next moment it's gone and pending to someone else because you wanted to "wait" or "think about it". Take action on the venues you like and ask questions to everyone you meet along the way. I didn't know much going into my homebuying process and had to learn as I go. The team I worked with helped me through it all and gave me the knowledge to feel secure in my decisions.
Was a very good experience. All expectations clear. They were always fast getting me an answer any time i texted with a question. A+!!
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Very helpful, awesome team!
Veterans United... It is difficult for me to describe my experience without tearing up. Owning a home has been a life long dream of mine and I could've never imagined the love, support, and care I received from my home buying team. There wasn't a single moment I felt VUHL wasn't there for me or walking alone in the process. I must admit, buying a home was a difficult decision for me. My team certainly helped to ease my fears, educated me, and provided a support to me that rivals any support I've ever received in life. I'm not only thankful, I'm very proud to have selected VUHL. My VUHL team often said to me... "Thank you for your service." My response... "It was an honor to serve you."Thank you so much my VUHL team and I will be in touch if only to say hello. I will never forget you.
Every second of working with the team I had was a joy and they made the process feel so easy and stress free they 100% look out for you and will take care of you and I would definitely love to work with them again in the future
