Daren and his team were amazing! They made home buying a smooth and easy process and they were always there to answer any and every question we had.
Veterans United made the home buying process a lot easier for me. Great communication and assistance along the way.
My overall experience was NOT great! Although buying a home is overwhelming but it wasn’t just overwhelming it has been very discouraging as well as just disrespectful from certain team members. The lack of communication from Chris who was our loan officer NO ONE was able to get a hold of him and when we did which was all of five/seven times it was mostly due to calling supervisors and even still his attitude towards everything was disappointing. Kathy was the one handling EVERYTHING and with that there were times where she could NOT legally disclose anything which where Christopher was supposed to come in at! Underwriting was nick picking at EVERYTHING! We were supposed to close 06/30 and although there were things that needed to be addressed on our end , we would send over one thing they pop up with another which prolonged closing 47!!!!!!! Days to be exact and we were homeless with a baby and there was NO compassion for that! Insane! Overall, Kathy deserves a raise and so does Brock they were amazing! It has been stressful for us all, yes ! And to both Jason and shanelo, thank you!!!!!
Response from Veterans United
Hi Julie,
I’m really sorry to hear how tough this experience was. Buying a home is already stressful enough, and it’s unacceptable that you felt dismissed, discouraged, and left without clear communication—especially during a time when you were in such a vulnerable spot. That’s not how things should go, and I want you to know your feedback is being taken seriously.
It sounds like there were some major breakdowns along the way, and I can’t imagine how hard those 47 days must have felt—especially being in limbo with a baby and no home. I’m glad to hear Kathy, Brock, Jason, and Shanelo were bright spots in the process, and I’ll make sure your kind words get back to them. That said, it shouldn’t take heroics to get through closing.
I’d really appreciate my team having the chance to look into this further so we can understand what went wrong and make sure it’s addressed internally. Please don’t hesitate to reach out to me directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but we’re always checking messages.
This is my second time buying a home but the first time using veterans united and I will always use veterans united in the future if I end up moving on. It was the easiest process using VU which was such a relief for me.They were there every step of the way to answer any questions, explain things multiple times if needed, lol. I cannot recommend them enough, it's the only way to go.
They were great and walked us through the entire process. Getting our property bought was great with their help. I would recommend them.
The whole team was fantastic! They made everything easy, answered questions in a very timely manner, and made the whole process easy for a first time home buyer.
I have a great deal of respect for my team of professionals who helped me during the home buying process. They helped me find answers to my questions and choose the best mortgage for me. They helped me find the house I was looking for then took me through the whole process.
Ready to see for yourself?
Experience first-hand why 344,784 homeowners give us a perfect score!
The whole team took care of me from start to finish, walking me through the process and answering all questions that came up along the way.
I am thankful to Veterans United Home Loans. They made my journey to homeownership possible. Especially, in this current market. I urge any veteran to utilize their services. They won't be disappointed in the quality of work that Veterans United provides.
