Veterans United has been a true Blessing for me. I never thought l would be a homeowner, but working with team l had made it a painless experience and everything flowed in a timely manner. I can’t begin to Thank everyone enough for making a dream come true. God Bless you all.
Tracey Ball and the team were amazing. Tracey followed constantly, kept us informed, and made us feel comfortable the entire process. Tracey and Veterans United for the win.
I did not like how once our offer was accepted we were passed onto another team member without a heads up after working with our loan officer for a few months. Also, I asked multiple times in the beginning what documents were required but days before closing we were needing more documents and stuff was being waited on until last minute like employment verification and I had to remind them a couple of times that we had already provided documents they were asking for. Overall it was pretty easy but organization skills definitely need improved.
Response from Veterans United
Hi Zachary,
Thanks for the honest feedback—and congrats on getting to the finish line with your home! I’m sorry we didn’t do a better job keeping you informed, especially during the transition between team members. After months of working closely with someone, I can see how frustrating it would be to suddenly be passed off without a heads up. That’s not how we want anyone to feel, especially during such an important milestone.
It also sounds like we created some unnecessary stress in the final days before closing. Last-minute document requests and repeat asks for things you've already provided? That’s not just frustrating—it makes the process feel disorganized, and I totally get why that left a sour taste.
If you’re open to sharing more, we’d love the chance to dig in and pass along your feedback to our team leaders. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, and always here to listen.
VU went above and beyond for us. It truly felt as if they had our best interests at heart and cared not only about our experience but also our new home and future life within it! I would recommend them, Katie Hayes especially, to any new and nervous home buyer!
I could not have asked for a better team. Thank you Alex and everyone else for all of your help.
Everything is explained, and I trust Ryan.
I had the best experience throughout; this my second home (sold my first) and the difference is night and day. I absolutely recommend Veterans United, can't beat the rate either. The entire Veterans United team is so professional in what they do, I am so grateful I chose Veterans United to establish my goal of owning a permanent home to live in! Best decision I have made in a long time, thank you Veterans United!
Thank you all so much. You’re amazing
The team was great yet again. Appreciate their efforts and communication as well.
The entire team was great! Made the process very smooth and were able to explain everything in an easy to understand way.
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Veterans United Team was awesome to work with. Best experience for buying a new house. Process was smooth and simple. System was easy to follow. The whole team I worked with was super nice and responsive. Thank you.
Just an overall great experience. Veterans united made it so simple for my wife and I to purchase our home.
John and his team were very helpful at getting this home and property for me. They are all true Assets to your company.
Even though it is a long-drawn-out proposal until closing is complete, don't get frustrated. Veterans United keeps you informed about where everything is at and answers any questions you may have. Highly recommended. Very pleased with United Veterans and the home I was able to purchase in my retirement
In a tough and daunting decision of money borrowing, loans and home ownership, VU has got your back. Not just for veterans, as I could see how vital and effective their mortgage process would appeal to anyone seeking a home loan. They’ll always be my first call if I seek another home loan or refi. They’re like the chick-fil-a of loans where it’s their pleasure helping you ;)
