Very helpful. Very informative. You all are very nice. I really enjoyed my experience with you all. Thank you so much for everything
My team went above and beyond to make purchase happen
My experience working with Veterans United was a super easy process. I was nervous at first, because I was thinking that I’m a young 30 year old, that wouldn’t even know where to go or what to do when it comes to purchasing a home. Veterans United made it very easy, they guide me step by step throughout the entire process. If I didn’t know something or wasn’t clear with anything I bumped into, I would ask and they had the resources and tools to help. All you have to do is make a call and they are there to help! Thanks a lot team you are all awesome!
The process was almost too long easy.
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Easy to work with, no hassle, prompt. Amy and her crew that worked on our refinance our hands down the best at what they do. I have worked with a few loan companies, this crew is the best. Highly recommend using them.
I felt that she cared about my needs as a first time home buyer. She answered all of my questions and made sure I understood the process.
This was my third time using VU for my home loan. They are awesome. Their app makes the whole process easy. You simply check the app for any, "To Do" items, take care of those items and the next thing you know, you get the, "Clear to close." Hoarce Johnson and Evan Heath did an outstanding job getting my loan approved. They both stayed in touch, ensuring all my questions or concerns were addressed on a timely manner. I would highly recommend (and have recommended) VU to anyone I know who is looking to buy a house.
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Paul, Missy, Meagan and everyone else on the Veterans United team was amazing they helped me through every step of the way in becoming a new home owner. Everything was taken care of for me by a professional, and trustworthy team from Veterans United. Paul and the rest of the team were always very responsive and willing to help me I remember Paul helping me with things even late in the evening around 7 or 8. They really care about helping soldiers and helped me get an amazing rate and amazing home. I would recommend them to anyone they made the process very easy and stress free for me along with the app being very easy to use, review, and sign documents. They’ve even continued to check on me after the process and they help me cover everything I needed!Thank you so much for everything!
Frank Elizalde
Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.
As a disabled Veteran I would like to say that from the very beginning of the process of purchasing a home the staff and individuals of Veterans United have been absolutely amazing. Seth, Sahara, Curtis and all those involved that made this process as seamless as possible I would like to say Thank You. My Wife and I are extremely happy and pleased with our brand new home and thanks to this Organization this has become a reality an I personally would like to just say thank you to each and every one of you an I would highly recommend Veterans United to any Veteran that maybe in the process of looking for a home to purchase!!!
