Overall, VU was very communicative. The user interface when logging in was helpful for helping me see the whole team and understanding who I was getting all of my calls and emails from. Everyone was helpful and I could understand how their roles differed when it came to helping me with one thing vs. another. Seems like a well-oiled machine!
Another great experience with VU. Kody Gilbow stayed on top of the whole process and was available to answer all of the questions I posed to him. If I ever move again It will be with VU.
My experience working with Veterans United was a super easy process. I was nervous at first, because I was thinking that I’m a young 30 year old, that wouldn’t even know where to go or what to do when it comes to purchasing a home. Veterans United made it very easy, they guide me step by step throughout the entire process. If I didn’t know something or wasn’t clear with anything I bumped into, I would ask and they had the resources and tools to help. All you have to do is make a call and they are there to help! Thanks a lot team you are all awesome!
Closed 2 weeks late. Most documents sat in limbo. Communication from underwriting, the loan coordinator and anyone in between was terrible. No updates unless we reached out to them. It took weeks for documents to show up because both seller and buyer agents and our loan team were not in constant communication until after the closing date. This process costs me thousands of dollars while I had to afford temporary living because of the very late closing date. This was the worst home buying experience I've ever had.
Response from Veterans United
Hi Donavan,
Thank you for sharing your feedback. I'm sorry to hear about the delays and communication issues you experienced throughout your homebuying process.
I understand how frustrating it must have been to wait for updates, feel like documents were stalled, and experience a closing that occurred weeks later than expected. When a delay affects moving plans and creates additional living expenses, it can add significant stress to an already important milestone. I'm sorry that this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Quick steady and easy.
Really nice people
Glenn's expertise and guidance from the very first phone call through the day we received the keys to our first home was exceptional. We can't recommend enough!
Veterans United made my first time going through the home buying process so much easier than I expected. 10/10
Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.
I had a fantastic experience working with the team at Veterans United. I want to start by thanking Garrick Stoker, who was instrumental in getting my pre-approval and was always patient and helpful in running numbers whenever I asked. I also want to thank Scott for his consistent guidance throughout the process. A huge thank you to Bailey and Nicole as well—the team communicated so well and handled the transition of my documents seamlessly. Everyone was incredibly helpful, walked me through my Closing Disclosure clearly, and made the funding process a breeze. Their professionalism made my home-buying process much less stressful. I highly recommend them!
This is the third home I’ve purchase with Veterans United. It was just as easy the third time as it was the first time. My realtor and the titling company also raved about how easy it was to work with Jodi and the Veterans United team.
I never felt “out of the loop” during the whole process. Made things easy.
Once again the Veterans United team came through. had a couple of communication challenges; however we got our joint heads together and figured out what was the best way to proceed. Great team to work with and kept us on top of each item , and answered any questions we had to make the total process easy and understandable. Thanks again. We are excited to be in our new home.
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Quick and informative
The experience I had was very pleasant, I was always being checked on, but it never got annoying. All of my questions were answered in a timely manner.
I felt that she cared about my needs as a first time home buyer. She answered all of my questions and made sure I understood the process.
