The whole team is awesome they make you feel special and your concerns are their concerns as well. Love this team.
I highly recommend for my fellow Vets they care!! Working with the team at Veterans United was just that, Teamwork. And what an awesome team they are!
Great group of personal help and experience that they showed is excellent
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Veterans United was awesome to work with. As long as you provide any information requested in a timely manner the process went very smoothly. We ended up closing our VA loan 4 days early!
Great company to handle your home buying needs. They are very knowledgeable and make the process smooth and easy. I had a great painless experience working with Veterans United
Corey Jackson and his team are absolutely exceptional in every step of the process. I cant express how greatful I am for all their work and now my family gets to enjoy our new home thanks to them.
They did an outstanding job.Danny and Adriana were very great to work with. They helped me with everything I needed to complete the closing of my house and answer every question that I had.
Matt Hina was excellent- skilled and personable. Not so fond of Blair Roberts expectations and pettiness.The documentation was ridiculous. I had zero debt, $300,000 cash, $10,000+ monthly income, net worth $1 million + for a $572k house with a credit score of 785. The documentation should have taken an hour. Not weeks and weeks and ultimately me capitulating in the middle of my mother in-laws funeral to link accounts.I completed a Veterans United checklist form which just restated what I already documented- closing attorney and insurance company. Not necessary. I typed it on the computer, printed it, signed it, scanned it and uploaded it. Some silly person said I needed to redo it and hand write all. That’s when I lost faith in the judgement and decision making of the collective team.
Response from Veterans United
Hi Mark,
Thank you for sharing this feedback, and I'm glad to hear you had such a positive experience with Matt. At the same time, I'm sorry the documentation process left you feeling frustrated and questioning the team's judgment.
I can understand how repeated or unclear requests for documentation would make an already detailed process more difficult. Having to deal with an additional request during such a difficult personal time only added to that frustration, and I'm sorry that was part of your experience.
I'd appreciate the opportunity to review what happened and better understand where the process and communication fell short. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I highly recommend Veterans United! This was an awesome experience! Very helpful people, quick answers to my questions. It was a seamless experience and I highly recommend Rain Mitchell and Craig Blumfield. I just can't commend them enough!!!
Ross never fails!!
