Due to my personal financial situation, my path to becoming a home owner was going to be difficult. My team walked me through the entire process, and made this goal something that was palpable. There were many points at which I didn't think I would be approved. Those were they days I got a friendly nudge to continue through my checklist and to be rest assured that they are doing everything they can to get us into a home. I am writing this as a new homeowner, so they made it happen. If they can help someone with my financial history, after a devastatingly expensive divorce, find their way into a home in this market, then they are everything that they advertise. Thank you Melissa, Torie, Kayle and Jason for making this possible. I wasn't the easiest customer. I switched states in the middle of the whole process and they handled it like it was no big deal. Give them a go, they may make something you think is impossible suddenly very real.
They were great
Thank you to the WHOLE team for getting me to the finish line! This purchase almost didn't happen, but when the sellers situation turned around, EVERYONE put all hands on deck to quickly regroup and close on our 2nd new home.Thank you all again for all your hard work. Top tier indeed!Terry T Turner
I have nothing more to say other than this team did an amazing job and set me up for success as a first-time homebuyer. Everyone's dedication to their job and the veterans of this country is truly appreciated, thank you very much!
It was hard fun and stressful but the team I had made it easy
I did not know what to expect when I received the recommendation to use Veteran's United to obtain a VA Home Loan. All of my hesitation went over the side when Daren and his team went above and beyond to help me accomplish my goal of living closer to my sons. After hearing my story about my first attempt to buy a home, they made sure I did not repeat any of the mistakes that prevented that attempt this time around.I would like to thank a few more people involve with this whole process.First, there is Eli Chiles. Without Eli being on the ball with me throughout this whole ordeal, I would have missed little things that would have scuttled my mission. Thank you, Eli!Second, Jay Lottes making himself available for any future changes to my homeowner's insurance is awesome! Your knowledge and expertise will come in very handy. Thank you, Jay!And finally, I'd like to thank Hope Williams. She is the real estate agent that sold me my new home. She was able to answer all my questions about the neighborhood and surrounding area, even some questions I did not think to ask. Her knowledge about the home was impeccable! If you are ever in the Mount Vernon, Illinois area looking to buy a home, I STRONGLY recommend you look her up at RE/MAX Elite. She knows her stuff!!!Without everyone's involvement, I would not have been able to accomplish my goal of living closer to my sons.THANK YOU!!!
This was a great experience. Everyone I interacted was a a true professional.
There was alot w non sense in the closing date brew haha
Response from Veterans United
Hi Richard,
I'm really sorry to hear about the issues you faced with our closing date crew. It sounds like there was a lot of unnecessary confusion, and that's not the experience we aim to provide. I'm glad you can look back on it with a sense of humor, but I understand how frustrating it must have been in the moment.
I’d like to learn more about what happened and see how we can improve our process. Could you please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Thank you for bringing this to our attention. We’re here to help and ensure a smoother process moving forward.
Sincerely,
Claire S., Client Relations Manager
My loan team was very responsive and assured us during the entire process from start to finish. I will definitely recommend them!
Honestly, everyone a VU was very nice, professional & courteous. It was difficult to deal with a "virtual bank". All the interactions were by phone or email. Although it was not that difficult to get all the necessary items to VU, they asked for a lot more than I could have ever imagined; they really dug deep into my credit history. I wished I would have shopped for a loan locally more aggressively. It was difficult to find a local bank to finance a 30 year mortgage because it was an investment property that I was NOT planning to live in. I thought because Veterans United was a "veterans authorized" lender that I may receive certain benefits that other banks would not offer but it turned out, there were no benefits for this veterans. Additionally, the seller had done an appraisal which was recommended by their family lawyer. VU refused to use that appraisal which had been done less than 60 days before. Instead, VU required another appraisal from a appraiser of their choosing and charged us at closing (almost $1200). I have purchased homes twice before and have never been charged as much in closing cost as I was this time (over $45,000). Attention Veterans, before using VU, shop around!
After years of thinking we would not be home owners anytime soon, our team simplified the process and provided the necessary support to make this dream reality!
We were pleasantly surprised by the continuous commitment through the entire process and each person involved was a blessing to have on our team.
Outstanding communication and service throughout the entire process. 10/10
