Outstanding service! Always helped and assisted with anything that we needed.
Efficient and professional at all times. I would highly recommend all those that helped me through this process especially my agent Lauria and of course Nick Bruno. Well done and my sincerest thank you.
I had an awesome team! They were the best!
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Our first home buying experience was great and we're very happy
VU made the entire process extremely easy!
I feel the process was fruitful in experience.
Excellent customer service. Extremely flexible and easy to work with.
Way too many e-mails and repeats on things to do. Even though they were already done or not needed. And slow returning e-mails when we got them- shortage of communication between departments.
Response from Veterans United
Hi Michael, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. It is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Absolutely outstanding from beginning to end. The team cared about me, my family and my personal experiences and made me feel like I was their only focus through this whole process. Response time was incredible! I’m not sure I would have made it through with any other team. True professionals but also the best people.
Definitely could have gone better, they dropped the ball but eventually closed on my house and it did in fact work out.
Response from Veterans United
Vanessa, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
The only problem I had is the process was long. Alot of the paperwork I didn't know what it was or that they needed everything involved. It would have been easier if I had known when they asked for credit cards that they also wanted the statements. It could have been done in one step instead of 2-3 steps.
This was on a short schedule, frankly - I found a house and pounced. My sole contribution to the process was recognizing this was a home that would pass the VA's rigorous standards. Otherwise I was kind of a mess, but Hunter and the team put up with me, guided me through it and in under a month, I'm in my forever home! I can't thank them enough!
Veterans United made the home buying process easy. The team from the beginning to the end communicated with me along the way, fully explained what was needed, required and how the process was expected to go and how it was going. I never had to reach out and ask questions on where the process stood. They guided me along the way and always responded within minutes. Thank you for seeing me through to buy my first home
