great communication with staff. on top of all the paper work clsed within given time frame
There are important things that the loan officer should always make sure the buyer understands. For me, these things include locking down interest rate, understanding all the fees, the differences between APR and interest rate. All these informations added some stress to the buying process. It is also beneficial to compare your interest rates to other companies search as USAA. USAA interest rates were lower compare to the rates that I got. If I had known that before I contacted you, I probably would have use USAA. Of course my interest would be even higher if the Veteran United didn't buy it down 0.125% down. The representatives were very professonal and the recommended buyer agent was just as awesome. The only thing I would say about the loan officer is do not find reasons for why interest rate was not locked down; giving the fact like "I thought I told you" is enough; further explanations make things appear suspicious. For all the things that I had going on, I think Vteran United did pretty well.
Andy was very helpful through this tedious process from start to end. Andy made sure to answer my questions that I posed in a expedient manner. You have a great employer, he made sure to make me feel welcomed at Veterans United.
Tony did a great job guiding me through the process.
Nathan Cain was amazing to work with. I felt taken care of from beginning to end. Nathan was very patient, reliable, and knowledgable through the whole home loan process. I am amazed I found this service on Facebook. Top loan officer in my book with equally friendly and compassionate service. Thank you for a very easy loan process. It was Definatly the right choice for our family. Good job!!!!
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It was a good experience working with roger moode he showed interest on helping me and was very helpfull on all my questions
Janeanne was excellent, she was quick to respond, very knowledgable, and even on the closing day resolved a problem fast enough that no delay was incurred.
Michael and Juliana were amazing! They really took the time to care about us and assist us in getting the best possible deal in such a short time. We are so appreciative of all the hard work they did in helping us buy a home to start our family in! I'll send a picture of us in our condo with the baby when he or she arrives in August!
Using Veterans United Home Loans was an easy process. My loan officer(Katie Hayes), was very helpful. She was very easy to communicate with and she stayed on top of the process all the way to the end. She is the best loan officer I have ever dealt with, I will recommend anyone to use Veterans United Home Loans.
Over all it was a great experience. Everyone was very courteous and quick to respond to my questions and concerns. You have been a great help to me and my family. Thanks Chris, Samantha and everyone at VU!!
My wife and I used James Rose as our Loan officer. He was kind, polite, cared about our wants and needs as if they were his own and worked very hard to get us everything we wanted. He went above and beyond his duties to make sure that we were happy and kept us informed about the entire process the whole way through, as it was our first home purchase! James absolutely made our first home buying experience PERFECT! Thank you James for getting us the house that we wanted and thank you Veterans United!
I would like to thank Charles Kruse of Veterans United for being prompt, courteous, and understanding throughout my home buying process. There were many times that I had questions at inopportune times and Charles always responded promptly either by phone or email with an answer for my concerns. He made the home buying experience pleasant and I was able to close on my home a month earlier than planned. I would recommend Charles, Kris Maple and Adam Underwood and the entire team at Veterans United to anyone who is looking for a new home. My most Sincere thanks and utmost gratitude for their continuing and supportive service.
Michelle is great. She is friendly and organized and helpful. She called shortly after we brought our home and said we could refinance for a better rate, we really appreciate her and would gladly work with her again in the future.
Matt Lucas was so helpful! He is definitely a valuble asset to your team! He helped us through so much and was very aware of our time zone difference (east coast facilities are not usually aware when they call at 8 am there it is really 5 am here). Matt was so diligent in helping us and making sure we had no questions! He even sent us a gift! I am so grateful we lucked out and got an amazing loan representative, I will definitely recommend him on!
The entire process on purchasing my new home was very dfficult however i believe that i would never been able to get thru it without Eric. He was very professional and knowledgeable. He is the main reason that i was able to get thru the process of purchasing my home. I cant thank him enough. He is a great asset to Veterans home loans. He should be commened. Thanks.
VETERAN'S United made their best effort to make sure I was prequalified, undergo the underwriting process and ultimately find the house I was looking for. It was not easy and surely there were obstacles along the way as the first and second house did not jell- that was in the hands of the real estate agent and the market and my self in general. But overall, I am a satisfied customer. Veteran's United has always workred hard as I can see. There are some environmental issues such as flood and airport sound which I am adjusting too. But all in all I am rewarded with a surpassed performance of everyone involved in the sale and purchase. I will make this house a home as long as I am here. Thank you guys.
I highly recommend Mr. Don Neely and Mr. Eric Barroso. They were the best.
I am extremely satisfied
Damion did and awesome job!!