Everyone was great! I spoke with Ms. Jaclyn Shaw the most and she kept me updated throughout the process. Thank you for your assistance and making this an easy process.
I felt like I was cared about as an individual; that is so important.
I will try and sum it up the best way I can Semper Fidelis !!!
Everything was smooth, great, and task accomplished even with holidays eating up valuable time.
Chris, Sarah and Jennifer were so wonderful during my home buying process. Supportive in my failed searches and so encouraging. Offering an answer and so much knowledge with every question and concern I had. My first home buying process came with a few bumps but they made it a smooth breeze! So thankful for VU and the amazing folks that helped make all of this possible!
Very satisfied with the experience with the team. They did a great job and were always responsive to any questions we had. Thanks would recommend to anyone.
For my wife being a veteran you think things would have been handled better. We had one rep and then she disappeared and she was great and we never were told what happen. Then the info wasn’t correct as far as our down payment amount and the day we were suppose to close and we didn’t get to close the time we wanted too. This was a long process everything should have been ready and it wasn’t. Very stressful to work with them hope they are better with future veterans
Response from Veterans United
Hi Chelsie, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and it is our goal to improve. Please do not hesitate to contact us if you wish to discuss things further.
I appreciate the whole teams willingness to help. My team was kind, forward thinking and above all else, spoke to me like a friend and not a salesperson.
We hit some bumps in the road but you all NEVER gave up on us and made a dream a reality!! We can never thank yall enough!!
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For the first time buying a home it was so easy, everything got explained in detail, every time I had a question Ross McClanahan took the time to explain it over the phone, I honestly didn't have to worry about anything
