Very pleased with both Kelsey and Zach's attention to my loan app. Even getting thru the DD214 problem.
Everyone kept me on point and I appreciate everything.
The entire team at Veterans United were amazing. Caleb, Adrienne, Jonathan and Yvonne 10 out of 10 customer service and quality service.
Jack and the team all did amazing and helped me through this process with ease. I am very thankful for all of them!
I really enjoy buying my home from the VA united homes. They were real patient with me they answer every question they made every step simple an easy. I will recommend this company to a friend or a coworker to united homes ….when I tell you they get the job done they get the job done. They hook you up with the right people to get you where you need to be trust me they will get you there the VA United homes way to go good job Real good team work!!!!
I would recommend everyone work with Nick and the team! So professional, easy to work with and goes above and beyond to accommodate and make sure you get the best options possible!
Very attentive and personable, Nikki Donnelly was quick and eager to get things done without any hassle for my wife and I involved in finding and purchasing a home. She was friendly and ready for any task she was assuming from our realtor. Communication and speed was unmatchable in today’s workforce. Nikki is the epitome of what a good ethical hardworking American is made of. She went above and beyond infinity to make us feel a part of the Veterans United family. When my wife’s mother passed during our house purchase Nikki not only made things easier for us but the team sent out thoughtful gifts in our lowest moments. That is what we would love to see more of. Thank you Nikki for helping us get our perfect house!!
I can't wait until the next homebuying time comes. I am looking forward to every opportunity to work with the VUHL family.
Renee Shivers was very tardy on getting things out that needed to be done. She called me as I was driving to the closing office to verify my employment via supervisor because corporate did not answer.
Thank you Veterans United for making my home buying dreams a reality. I am forever grateful and thankful for making this dream possible for me and my family.
I am so happy with the VA staff and they did a wonderful job getting me into our first house. Thank you all very much. One more time Travis and a shout out to Dawn as well for making this happen.
Veterans United once again went beyond my expectations as they did the first time I used them. My hats off to Taylor and her team even got the chance to close early. Greatly appreciated.
Thank you for all your hard work and support!
I cannot recommend Veterans United. A last minute change felt like a high pressure sales pitch with ridiculous terms. Not accepting the sales pitch resulted in moving the closing and throwing my plans for a move into utter chaos the next day.Everything was running along great until the last day. I've bough a house before (under a VA loan) and never had the problem encountered with Veterans United.
I would definitely recommend
Veterans united home loans
when buying a home
The team was fantastic
Honestly the best experience we could’ve ever hoped for the team really helped us feel confident in our decision
The only reason I would not recommend Veterans United to anyone is due to their origination fee policy. This is something that I understand is used to pay those who work as a team on your loan and getting you through the home buying process. However, the normal amount for an origination fee is between 0.5-1%. Veterans United charged me the high end amount of 1%. When I asked if we could lower the origination fee amount to 0.7% to allow my family I flexibility and less stress the answer was no. I did not utilize many of the extra services provided because my home purchase was fairly simple and didn't require a ton of extra things other than the normal offer, acceptance and contract. I felt that lowering the origination fee would have helped my family purchase the home and had less stress financially when making a purchase such as this. Overall the team was great, but due to the origination fee being "locked" due to company policy, I will not recommend anyone to use Veterans United. There are many other options available for financing that charge less than a 1% origination fees.
Response from Veterans United
Thanks for taking the time to write, Christopher. We’re happy to take a closer look at this with you. If you’d like to discuss this further, please reach back out to us when it’s convenient for you.
I want you to know our Client Advocates are here after closing to support you as well. Please reach out if you need us and we’ll help however we can.
Sincerely,
Kendra, Client Relations
Very helpful, informative, consistent, and caring! Our team went above and beyond for over a year for us! We applied for our loan over a year ago to have our pre approval out of the way, and they consistently checked on us and kept us informed. Even after our closing we received a courtesy package for our two fur babies, VERY THOUGHTFUL! Highly Recommended
the easiest app and fastest customer service interactions ever for a first time user of va loan and first time home buyer i was amazed. i felt so taken care of and every step was well managed and explained so well. loved my team.
