Knowledgeable, friendly, responsive and professional staff.
This whole ordeal have been great from the start and I can’t thank the team from Veteran United enough for doing what they do best, I got nothing but love for everyone.
My husband (Tim) and I started working with Veterans United over a year ago when we started prep partying for an out-of-state move. Our plans were delayed for many months and we didn't follow up on things. Then, earlier this year, I was reminded of them after seeing videos of them paying off mortgages for a dozen or so veterans this past Veterans Day. I cried through each one as I witnessed the company's mission and culture in action. When we finally found the house," the Veterans United team made it incredibly easy to update our information and generate a same-day pre-approval letter. We worked with Danny K. and his team (Brian) who have been awesome. They communicated regularly and clearly to make sure that we knew what was required from us each step of the way. We were so appreciative of how quickly the team responded to voice messages and emails when we had questions... and I had LOTS of questions! When we had delays in closing due to the seller, Danny helped us with our interest rate lock extension and explained how that affected our situation. Danny and his Veterans United team were always professional, caring, and attentive to our needs as borrowers. I am happy to refer people, because of the excellent service we've experienced. Danny's team knows how to actually SERVE his clients and how to understand their needs, and that's a rare quality nowadays. A big THANK YOU! Tim & Sandi Aldridge, happy homeowners
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
My whole team was amazing, Paul was the glue that held together my house deal and I'm super happy with my new home. It's a dream home.
Would recommend to every one
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
Vets Beware: More trouble than it's worth to float a loan with VU. Every time I turned around, it was " we need more proof of your bank account." A simple notice from my bank stating the routing number and account number wasn't enough, a blank check with both numbers displayed wasn't enough, and finally, an old, outdated statement was sufficient. They wanted proof I hadn't gotten another loan for the down payment. I had enough assets to pay cash for the house, which I provided proof of, but chose to go with a small mortgage for tax purposes. According to my realtor, it was very hard for him to get a response from them. After I received my first pre-closing documents, I had questions about some of the charges. No one would address them with me. Finally, I called the office manager, who resolved my issues. There are easier and less expensive ways to get a mortgage. Due your own diligence, I did not because I was a returning customer, which I later found out meant nothing. I will refinance once the rates make it worthwhile.
Response from Veterans United
Hey Randall,
I’m really sorry to hear how frustrating this experience was for you, especially as a returning customer. What you described with the repeated documentation requests and difficulty getting timely responses sounds exhausting, and I completely understand how that would leave you disappointed. That’s not the kind of experience we want for our borrowers.
I appreciate you taking the time to share such detailed feedback—it helps us see where we can do better. I’d like my client advocate team to have the chance to review your loan experience more closely and talk through what happened. If you’re open to that, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
The Veterans United team made this a very easy and memorable experience... big thanks to NEAL ROEDER....y'all were amazing!!
Kenny and Matt complimented each other well, they both have details on each step as we progressed and remained positive throughout.
Every conversation was always a good conversation and informative. They took the stress out of the entire process!
Tyler and the team were so helpful throughout the whole process. Very kind and answered any and all questions we had.
Everyone at veterans united has been incredibly helpful and kind. words can't express the appreciation I have for the help and insight given to me throughout this entire process
