The entire team was very responsive and operated quickly. I closed in less than 30 days.
Samantha, Annie and the whole team made the whole process seamless and stress free. At a time when home prices and interest rates are outrageous the VU team were professional, up front and patient. Thank you again so much.
We were very impressed how quick and smoothly the refinance went
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
They were great at what they did. They were honest and direct. They answered any questions we had and worked WAYYY quicker than what we initially expected.
Most definitely! My parents will be looking for a house soon and I would definitely recommend Veterans United. I appreciated every step thanks the amazing team that helped us get to closing on our beautiful new home.
The team was wonderful. Very diligent and patient as we were navigating a new home in a different state.
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I had the great opportunity to work with Gage Purcell Loan Officer with Veterans United Home Loans. He is such a great guy! This was the best experience buying a home. The whole team was fantastic. They truly made the process easy and enjoyable everystep of the way. If you able to work with his team they will be sure your getting to best rates possible. Again, my family and I had a great experience.
Connor Brandt and Jenny Love were excellent to work with. We have had every odd hurdle in this process and the team made sure we were not only informed but also set very clear expectations, needs, and made the financing side of the process a breeze.
Thank you!
Steve was fantastic with our process and always responded quickly!
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
I honestly should not have gone this route. This entire process seems like it was rushed to the Benefit of everyone else but my family and me. The prior owners did not do a good job cleaning up as they said they would. I have pictures of filthy appliances and 2 carpets that wasn’t even touched. I’m
I’m unable to use the 4th bedroom until the carpet is replaced. The hot water in the master bedroom doesn’t even work properly. We closed on the 30th yet the people didn’t even move out until the 3rd. Which caused my landlord to keep my 2 thousand dollar deposit. The oven was FULL of leftover chemicals and residue that is still cooking all my kids food with a bad taste. I have to put thousands of dollars into getting this place ready for my newborn. My honest opinion is y’all aren’t here for the vets. Ya’ll found a way to profit off of our expense. During my service after every training exercise we did an AAR. After action review where we came up with 3 ups and 3 downs of what went right and what went wrong. I can not give many ups in this situation and it’s going to come down to people like me to actually show the truth so that Ya’ll can improve. I highly doubt this will catch anyone’s attention that is actually willing to do anything and that’s ok because at the end of the day it was My fault. Why? Because 7 - 8 months ago when I first reached out to VU I had a gut feeling telling me to avoid yall. So I did. I told my loan officer they seem like a scam. It wasn’t until I was so desperate to move because of my circumstances that I reached back out to ya’ll. Only good thing I can hope for is you do better for other vets. I’m sure this isn’t the first review of its kind and I guarantee it will not be the last. Looks like I’ll be going down in history as the fastest Foreclosure on a home loan in VU history. Which ultimately must be the end game for the people at the top. Sadly I hate this house and I truly regret doing business. I should have taken my time. Again falls completely on me.
Response from Veterans United
Hi Dustin,
I’m really sorry to hear how overwhelming and frustrating this entire experience has been for you and your family. What you’ve described, especially with the condition of the home, the delayed move-out, and the added financial strain, sounds incredibly stressful, particularly with a newborn to prepare for.
I also hear your concern about feeling rushed and unsupported during the process. That’s not how this should feel, and I’m sorry it left you questioning whether your best interests were being considered. While some of the issues you mentioned, like the home’s condition, appliances, and seller move-out timing, fall outside of the loan process and are typically handled between the buyer, seller, and agents, that doesn’t make the situation any less difficult or the impact any less real.
Your feedback matters, and I take what you shared seriously. I’d really like the chance to connect with you directly, learn more about what happened, and see how we can help provide some clarity or next steps where possible.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
The VA helped pulled me out of a close call with a loan interest of 6.9% on just two weeks two weeks before closing with a different lender...WoW!! Amazing recovery and rescue!! Thank you to my VA Team!! Becky, Matt, Jenowski, Megan and all their associates!! God bless you all...!!
If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
Overall wonderful experience with everyone we worked with. Made a very scary process easier for sure.
