I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
The communication with the team was fantastic. Every question was answered if there ever was one. It felt like they cared about us throughout the entirety of our home buying process. Highly recommend.
Chris Robinson was amazing every step of the way.
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We had a great experience with Veterans United.. Joseph and Alyssa did a good walking us thru our loan process. We really appreciated having Joseph show up for our closing. The gift was a pleasant surprise. We would highly recommend using Veterens United.
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
Our team was so helpful, they answered every question we had and gave us amazing feedback about our financial readiness for this major step in our lives!
Communication was horrible Micheal Jones did good but there was a hiccup at some point with the other person we were working with because we got radio silence after that
Response from Veterans United
Hi Naomi,
Thank you for sharing this. I’m glad to hear Michael did a good job, but I’m really sorry for the breakdown in communication you experienced afterward. Being met with radio silence can be frustrating, especially during such an important process.
That’s not the level of consistency you should expect from us, and I appreciate you calling it out. I’d like the chance to look into what happened and make sure your experience is fully understood.
Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
The Veterans United team did an awesome job.They made everything simple and easy to understand, and they were always there when I had questions. The whole process felt smooth because of them.I really appreciate their help and would definitely recommend them to anyone. Great team!
Sam, Melissa, & Clayton were on my team every step of the way through this journey. They are outstanding in this soldier/veteran's book. A Team I would have no issue "taking down range with me on a mission" as we say in the Army. Many thanks and appreciation. They work ethic and empathy is stellar and represents Veterans United eloquently..Great Job.. I highly recommend to any soldier/veteran
If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
