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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
469,153 reviews
680 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 469,153 unfiltered reviews

Starting on Page 193 of 15,639. Return to Page 1

5 out of 5 Stars

The best experience i have ever had!

headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars

Underwriting was challenging!

headshot image of David Geier

Loan Officer: David Geier

NMLS# 2083148

5 out of 5 Stars
Photo submission from Leroy H.

We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!

headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars

I worked with Lance and Kristine through the entire process and they were great. Any questions I had, were explained in great detail and very responsive. They made the process as easy as possible. The mobile app is user-friendly and keeps you up-to-date and on track! I would highly recommend.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars

It was great!!

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

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5 out of 5 Stars
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars

Stacy, Jesse and Eric were awesome to work with, I have always heard it takes a long time to get a VA home loan but I closed in a little over 3 weeks.

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

3 out of 5 Stars
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Photo submission from Timothy T.

As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars

I love Ms. Debie she was a Super Great help from start to finish. Sometimes I feel like I text her late and she still would respond to my concerns.

headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars

From start to finish Charles and the whole team made the whole home buying experience easy. The communication was spot on
All my questions were answered right away there was never a delay everything went so smoth Great teamwork! Thank you for everything.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

4.5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

0.5 out of 5 Stars

Unfortunately the ball was dropped more than once for my buyer and even when the team lead took over, the communication was less than satisfactory. The day before and days of closing - we were unable to get any responses from Dylan Schatz nor Lani, the team lead.

Response from Veterans United

Hi and thank you for taking the time to provide feedback on behalf of our client

I’m sorry to hear their experience was impacted by repeated communication issues throughout the process. Communication during the final days leading up to closing is especially important, and I understand how frustrating it must have been to be unable to get responses from Dylan or Lani when timely updates were needed most.

We appreciate you bringing these concerns to our attention, as this is not the level of service we aim to provide. If you or our mutual client would like to discuss the experience further, please do reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

My loan officer Jeff Gordon and his Team are the best in the business hands down!
Looking forward to working with them in the future.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars

The process was smooth and moved along quickly

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Photo submission from Vernon D.

I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much

headshot image of Rusty Burney

Loan Officer: Rusty Burney

NMLS# 1862380

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars

Nichole and her team were fantastic. Thankful for all of the help, and assistance. Will be reaching out again in the future if I need to purchase a new home!

headshot image of Nichole Barber

Senior Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars

Made the process smooth and super simple would highly recommend

headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

5 out of 5 Stars

My third house using VU, so you can say I am happy with the transactions. Candy and Madison took good care of us.

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

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