Buying a house initially felt like a daunting step. Where to begin? Who to contact? Can I even afford it?From the start I felt informed and guided to the steps I needed to take to make my home ownership a reality. Carma, Curtis, Mandy and Dana were all great to work with. If I needed anything, I had responses very quickly. This team made the ideas of a home into a reality and I'l always be thankful for them.
You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
Christina Squires was outstanding in all aspects from start to finish. A true professional not AI but with the human touch of compassion and reassurance to remain patient and diligent through the entire process.
every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
Torri T. Was a phenomenal help in this whole process and never once did I have a poor interaction with her or any of her team
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Great job thanks guys
Ashlyn was excellent through the entire process. She took the time to explain everything to us and was always available for questions.
Schandler and the team were awesome and easy to deal with!
Thanks for all your help and assistance. Loving the house!
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I had an absolutely positive experience with Veterans United. I would recommend them to other people, and would be proud to do so.
The whole team was awesome. Everyone seemed to be very knowledgeable and gave some awesome advice throughout the process. The whole process went very smoothly and I loved the VU app.
Even though the process was little frustrating but my team, patiently bear with me and provided me with all the assistance that I needed. I just want to use this time to also say thanks.
I would recommend Veterans United to all of my fellow veterans for their home buying experience. We couldn’t be happier with the service and support Veterans United provided throughout our home buying experience. Clayton Meldi and his team did a phenomenal job from our first conversation through closing and move-in.
Maybe this is more of the realtor's responsibility, but it would have been nice if someone would have advised us that the seller might leave all their Airbnb furniture and artwork in the house. Then we could have requested for it to be removed instead of allowing them to leave stained and burnt furniture, and weird artwork. I think what happened was the seller decided to leave all their Airbnb junk when we requested a $5000 credit back for maintenance fees. Kind of like "well if I'm giving you a $5000 credit back then you can also deal with all this junk" which I just think was highly unprofessional.
We had a complicated home purchase and the VU team were there for us every step of the way. Shawn is fantastic, he really goes above and beyond, and Maria kept me on track throughout. We have worked with Shawn in the past and he has been a consistent partner for us in every way. Thank you!
The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
Response from Veterans United
Hi Charles,
Thank you for taking the time to share your experience. I'm sorry to hear the process felt disorganized and that you encountered communication issues and errors along the way. I understand how frustrating it can be to feel like you have to catch mistakes yourself, especially during such an important process.
Your feedback is important, and I appreciate you bringing these concerns to our attention. I'd like the opportunity to learn more about what happened so I can better understand your experience and share your feedback with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From start to finish Kris Doren from United veterans made the transition to a new owner so easy. Kris was available around the clock to help me secure my loan and make it a smooth transition. I would highly recommend United veterans organization and especially Kris Doren and his fantastic service he provided.
