Outstanding. Helped me every step of the way. Couldn’t have gone better.
I would like to thank everyone involved in the process! It all went smoothly and quickly, and I would recommend Veterans United and Julie Diers wholeheartedly!
Matt, Travis, and Rebecca and our own buying agent Alicia were all very tight and very easy to contact. Responses, not much to improve in this area…. It was great.The software that supports the Veterans United home loans is first class … easy signin, easy to navigate for the customer.
Chad Bowman, Ryan Bray, and the rest of the VU team were super helpful, informative, and responsive from start to finish. We were first-time homebuyers but with the VU team's thorough assistance and communication, the entire homebuying process went off without a hitch! We'd recommend them to any homebuyers.
The minute we contacted Veterans United and Nina was assigned as our loan officer she contacted us and spoke with us about our needs and financial status. Nina would keep in touch with via text, phone and email and was always updating us on the our loan status. Nina would even run numbers for us when we asked and would call us and go over those numbers with us. The whole team was amazing !!!!!
Kat and her team was amazing. Made the process seamless and smooth. Very efficient. I would highly recommend!
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Very friendly, quick to respond, 10/10 customer service
Michael, Tyler, and Mandy were absolutely stellar! Less that zero stress, they made the whole process and experience smooth! My wife and I were totally blown away by the caliber of customer service we received from start to finish, we didn't feel like a customer or a number, we felt like family. Integrity, total transparency, always available, and dedicated to seeing us through. If you're a veteran, and you are shopping for a home, you want this team! Jon & Susan Prenovost
I went through multiple other lenders before using Veterans United, and their service was far superior. I also got the lowest rate with them. My loan specialist, Horace Johnson, was great. The online portal allowed me to link my bank account, which saved me a ton of time because many other companies had me scanning my statements page by page as my bank didn't offer downloadable statements. I would highly recommend this company to anyone buying a home.
This is the third home we've purchased with Veterans United, and we'd do it again if this wasn't our forever home!The team at VU never skipped a beat, kept us informed and did everything possible to ensure we were ahead of the process. Matt E was our loan processor and he made sure everything was done the way it should be and even helped us to close early!VU was great to work with ensuring our last home purchase through them was memorable. We made friends to be sure.
The team at VU made the process significantly less painful than anticipated. 10/10
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Justin G. Was the lender I worked with for my home and he was AMAZING! From start to finish he actioned items quickly, answered all my questions, and made sure to always follow-up and check in with me. There was no pressure from anyone on the team while I was still actively looking for a home. Once I found a home, I was on deployment with a hefty time change and he made the loan process easy to work through, took initiative to knock things out for me, and worked around my schedule. I couldn’t recommend Justin enough.
I couldn’t be more pleased with Jordan and his team. In our initial conversation I told him to explain the process to me as if he were teaching a child how to buy a house. Jordan and his team did an excellent job of keeping me informed and explaining the process so I fully understood everything.
This was the most seamless loan process I have ever gone through. My loan team delivered on time. Word of advice: complete your To-Do’s as soon as they hit your inbox. This is where you have the most control during this process. Bill Bales, his team, Kat in Client Advocate ...everyone was phenomenal and very professional! I wish I could leave them a 10 star and give them all a virtual hug!!!!
Very patient,knowledgeable, response to emails,phone calls and texts are quick with a response or answer.
John made this experience painless, and a fun adventure. He helped me by my first home and I couldn't be more grateful. Veterans United definitely does right for veterans.
