Very helpful! Answered all of my questions, and kept me updated at all times.
I was not just a first-time home buyer; I started this process with what few hours I could spare in a combat zone. Dylan and his team were patient and helpful. They did everything they could to accommodate to my demanding schedule.
Would have been a 10 but a small mistake was made they admitted to it and compensated for it
You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
I really appreciate the "Team Approach" to getting things done!
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Experience first-hand why 379,056 homeowners give us a perfect score!
Sometimes there were too many people
Involved with the loan, and it got very confusing who to contact...., but Emmy did take the lead
Seamless process, excellent communication
Everything was smooth and guided, just had a hiccup on the signing
Thanks for all your help and assistance. Loving the house!
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Steven and the whole team were wonderful! Steven was so caring and responsive; really quick to answer all our questions. I will recommend him to anyone I know who plans to purchase a home. Thank you so much for everything, Steve! 🙏🏽😊
Kris answers his phone.
Jimmie Draper made ALL the difference in the world. He’s top tier all the Way.
My loan officer and his assistant were incredible together. I could not have had anyone better.
I would recommend Veterans United to all of my fellow veterans for their home buying experience. We couldn’t be happier with the service and support Veterans United provided throughout our home buying experience. Clayton Meldi and his team did a phenomenal job from our first conversation through closing and move-in.
Veterans United made our first time home buying experience amazing! They were very helpful and made the process easy!
Outstanding experience start to finish. The VU team was professional and responsive. Bennett was very helpful. It was a pleasure working with him. If we buy another home we will reach out to VU first.
Communication could be better.
