As a first-time homebuyer, I was nervous about the process, but Veterans United and our realtor made everything feel smooth and stress-free, even with everything else going on. They stayed on top of every detail, communicated quickly, and made the entire experience much easier than we expected. We truly felt supported throughout the process, and it was a blessing to have Veterans United on our team.
They were quick with response time, helped with everything possible, and handled every situation perfectly.The whole team was hands down great!
Had a great experence and they worked hard to keep everything on track to the best of their ability, I am so happy with my new home, thank you Veterans United.
We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!
Daren, Brendan, and team were wonderful people to work with. They're very professional, knowledgeable, responsive, and incredibly helpful every step of the way. They made everything smooth, stress-free, and easy to understand. Their communication and dedication truly went above and beyond, and I genuinely appreciate all the hard work they put in to make this experience successful. I highly recommend this team to anyone looking for excellent service and support!
Absolutely fantastic team to work with, made the process beyond easy.
Fairly easy process. All members of the team that was assigned to me were readily available and answered all questions. I got the best rate from them.
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family
From my experience purchasing a home can be a very stressful process, however, this team made the experience smooth, professional and reassuring from start to finish.
The whole team, Zach and Ashlyn, were very helpful answering all of our questions and wonderful to work with.
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Stephanie and her team was a wonderful and great support team. Best possible service and +A recommendation to Stephanie, Victoria, and Mrs Benson
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
I was very satisfied with the speed and knowledge of the team at veterans United. There was an unusual situation with me as the Home had a solar lease. As far as I’m concerned, they figured it out and it didn’t hold up my closing and I was really impressed. Again I can’t thank them enough.
Top notch professionalism. Top to bottom outstanding service by everyone involved. Highly recommend!
Any service named "Veteran" or associated with the VA, RUN, don't walk, in the opposite direction.
It was shameful, the hoops they made us jump through and the frustration trying to get a home for my father to enjoy before he dies. And, STILL, as we were driving to close on the house, ANOTHER problem. We were worried until the very end.
Stay away unless you can handle mountains of stress!
