The only issues we gad were because of the title company Prosperity and their poor lack of communication. Veterans Unity should think twice before using them as they made them look bad. Because I've worked with Veterans United in the past I knew the issues I had were not from them.
Chad,Angelica and the whole team were extremely helpful and made the process seamless.
We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!
The team was very professional. They answered any questions that I had. The process was so seamless. I have never closed on a home in 22 days and this is my fourth home. I have recommended Veterans United to aa couple of dear friends. I am sure they will feel the sane way once the process is over.
Seamless and hassle free. Compared to all my other times we purchased a home, this has been by the far the was and best experience.
Everyone who I dealt with at Veterans United was very helpful, especially Joe Schumacher & Kara Stanley.
Kayla was outstanding. She was there for me throughout every step of my home buying journey. She went the extra mile and put my mind at ease.
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I could not recommend Veterans United more.
10 out of 10 for Shawn! 100% would and have already recommended using Shawn to a friend. I believe he went out of his way to ensure we had exactly what we needed for closing. His communication was outstanding and he was never too busy to answer questions. If you have a “kudos” reward/acknowledgment he absolutely deserves it. I will never have enough good things to say about him. So lucky we got paired up with him.Now, some of your other staff….: like Stephanie Sanders is about as useful as tits on a turtle. She doesn’t return phone calls for starters, even after leaving messages with questions. She kept requesting information that I didn’t have and she was told this (multiple times) I told her I didn’t have the information and I wouldn’t until after a certain time (HELOC paperwork that I could get after closing on that loan which she was given a date for) but kept insisting she needed it, in a an email that was shared with the sellers agent (which I did not appreciate) because that realtor was able to use against me, making me look like I wasn’t doing anything. Seriously, who does that. Stephanie would be the only person who would make me tell others to stay away from your company. She’s completely and utterly useless.But, to close on a happy note, totally appreciated Shawn. He was absolutely fantastic!
As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family
Brad hoelfelman and Melissa logston are 2 of the most professional people i have ever had the pleasure to do business with. They handled my loan as it was there own. They made themselves available 24/7 and always had the correct answers to my many questions. They are an asset to veterans united home loans.
Need to work on communicatios with customer
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Scott & Courtney were amazing! This was my first home buying experience and not even the home buying classes could ever fully prepare you for this but Scott & Courtney took extremely great care of me! They communicated EVERY step and listened to me and addressed ALL of my concerns. I experienced a moment of doubt and they pretty much assured me I had nothing to worry about. I was never ignored, rushed, mislead, Etc.. A honest hardworking team to get you to a clear to close and I have extremely grateful for them! Will certainly keep them in contacts for all home financing help!
Love the amount of help and reassurance I received while buying my family their first home! The connections with everyone at first was really overwhelming but everyone on the team has bee nothing but helpful and so patient with us making sure we were able to move into our home without issues.
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
My team was absolutely amazing! Always happy to take my call and answer my million questions. I would very highly recommend Craig and Alex to anyone.
We had a few hiccups along the way, but I am going to say that Casey is responsive , I would always reach out to him in the future, my 2nd time with Veterans United and Casey.
