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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

471,997

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 471,997 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Would Recommend

Adam and his team were amazing: helping get things done, offering solutions, as well as listening to me. They navigated a highly unconventional process, as there were obstacles arising almost weekly, yet instead of hearing that they couldn’t do it, they persisted, determined to get a successful outcome

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend
headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend
Photo submission from Komla A.

Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

1.5 out of 5 Stars

Never reviews emails or understands them. Never passed on information. Demanded a different down payment than we agreed to. Did Not tell until 1 day before closing. Even the closing company and real estate agent said they had never had this many issues and problems. We ended up having to put down an additional $37,000. Or not have any place to live. Had movers scheduled and vactions scheduled. Talked to Christan at corporate, said she would remove the closing costs for our troubles. They did, but added it back in in other fees. FRAUD

Response from Veterans United

Hi Keith,

Thank you for sharing your experience. I'm sorry to hear about the frustration and stress you encountered throughout your loan process.

I understand how upsetting it would be to feel that important information wasn't communicated clearly, especially when it involved closing costs, down payment requirements, and timelines so close to closing. With a move, scheduled movers, and other commitments already in place, I can appreciate the difficult position that created for you.

I also understand your concerns regarding the fees and the expectations that were set during the process. I'd like the opportunity to review your experience and learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Would Recommend

They all worked as a team

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Aaron deserves a raise! He's absolutely awesome at what he does. The whole team did a great job and I couldn't be happier with my experience with them.

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Kyle and the Veterans United team has been fantastic to work with. This was my second home purchased with Veterans United and they made the process so easy for me and my wife.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

Ben Choi as always was awesome, but my underwriter was the worst exp I have ever had buying a home. If I come back it will only be because Ben is such a great agent...

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

What a joy it was to work with Mike R. and his team. Always professional and polite. This is the second home I have brought through veteran united I chose them because I could trust them and they are always putting the veteran first. I highly recommend Mike, the team and veteran united home to all.

headshot image of Mike Rahmoeller

Loan Officer: Mike Rahmoeller

NMLS# 1882063

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend
Photo submission from Scott F.

If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.

headshot image of Megan Crocker

Loan Officer: Megan Crocker

NMLS# 1902220

5 out of 5 Stars
Would Recommend
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Only bump in the road was documents signature block had to be real aligned, but problem was taken care of quickly. Sometimes high tech doesn't just needs some human input

headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
Would Recommend

Exceptional service

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

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5 out of 5 Stars
Would Recommend
headshot image of Nichole Barber

Senior Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Ryan Was awesome! He even check in while on vacation.

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
Photo submission from Santa C.

After a long struggle figuring out what job to take and where to live, we finally made our way to Tennessee. We said no to many and found the right home for us, our fur babies, and our plants. It’s an acre with a pool and a fenced-in backyard. Happiness was found with the help from our realtor and VETERANS UNITED!

headshot image of Alex Demczak

Loan Officer: Alex Demczak

NMLS# 1559325

5 out of 5 Stars
Would Recommend

Only one hitch that was quickly resolved with a phone call.

headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

Ashlyn, Brittany, and Jason was a great team. I had so much support throughout the home buying process and they took great care of me. Thank you!

headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars
Would Recommend

Larry McGallagher was recommended to me through my real estate agent I had a couple years ago when I was selling my property, she was also the buyers agent and told me that she was really impressed with Larry and Veterans United. I kept in touch with him and as soon as I was ready to buy Larry was there for me. I have to say it was an incredibly smooth process, and there were absolutely no surprises making it an experience I will not forget. Larry's team was the best as well, very kind and professional.

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

More Reviews

See all 471,997 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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