You guys did great. Thank you for guiding the process.
Super smooth process, as a first time buyer they handled a lot of the work. Personally I wish they broke the verb-age down a bit more...oh and gave me the cd one day earlier.
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
This was the easiest closings I been through. 10 out of 10 all around.
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Max and his team were absolutely wonderful!
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
Rayan Ashburn was good at the start then was drooping the ball had a April 1 closeting date which we had a rental so we where forced to rent weekly.(cost us more money. Ryan making excuses think we had 4 different closing dates. Insurance for the property
he offered three different insurance i told him we will take your recommended.(bad mistake)then on are real closing day before said i needed to bring a check for 8400.00
which we did but in shock was had to come up. After the closing date he said he would help find a lower insurance at this point i don't trust him as he should have done this when insurance was brought up the first times (you have access to emails you can judge for your self.
On a good note Carly Kanoa was awesome to deal with....
Response from Veterans United
Hi Leslie,
Thank you for sharing your experience. I’m glad to hear Carly made a positive impact, but I’m really sorry for the frustration you went through with the rest of the process.
Having your closing date change multiple times, especially when it led to extra rental costs, is incredibly stressful. I also understand how concerning it must have been to be asked to bring a significantly higher amount to closing on short notice. That kind of information should be clear and communicated well in advance so you have time to prepare.
I hear your concerns about the insurance as well. You should feel confident in the guidance you’re given, and I’m sorry that trust wasn’t there by the end of your experience.
I’d really like the chance to take a closer look at what happened and review your file in more detail. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
It was one of the smoothest Loan process we have had. Glad we were finally able to get a good home using my VA Benefits.
I was pretty much set up by the time I talk to Veterans United.
The process in the beginning was smooth and streamlined. Everyone was helpful and easy to talk to. The closing process, however, had some issues. I had to reach out multiple times with the same questions and double check the answers I was given. My closing numbers were wrong after having said multiple times that I wanted to put money down up front. This caused frustration on both the buyer and selling side. Everyone worked hard to correct the issues but it was not ideal and now requires more paperwork on the backside. Somehow communication broke down on multiple sides at multiple points in the closing portion.
If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
Andy was excellent, he answered my questions promptly and guided me through the entire loan process.
I worked with Veterans United on getting my first home loan and refinancing it. I couldn't be more impressed with the service I received. From my initial inquiry to the final approval, the staff went above and beyond to ensure the process was smooth and stress-free. Shout to Torie, Ashley R, Gloria, and James for providing exceptional service from start to finish. Trust and believe i will be working with them again.
