Erinn Cline was phenomenal through the whole process, was and is extremely courteous which is hard to come by these days! We felt confident that Erinn and her team where fantastic in getting us to where we needed to be for our home purchase. It was definitely a process but she had our backs all the while, like I mentioned earlier, the service and professionalism Erinn provided should be bottled and sold as it's really hard to find. We are so grateful for being paired with Erinn, as she truly did make buying our home seem effortless, any question any time was promptly answered, she is very pleasant and very personable to speak with, genuinely cares about her clients and we are so grateful for having her on our side - she deserves a raise!!
Bryan Walther was exceptional. He gave such personal attention to ensuring my loan process would be smooth even though there were obstacles. He was always patient and professional. Best experience in loan processing ever.
Tommy P. will never forget his experience working with me ("The Crazy woman in Alabama!") I jokingly told him, that, once we finally found a home, he would miss me, not calling 3-5 times daily!
Max, Eric and Andrew are all great. I have worked with Max and his team for years. They are always professional and extremely knowledgeable. This is my second mortgage with VU
We are so grateful for our VU team. We ran into a number of snags throughout our selling/buying process, but Andrew, Mirza & the team were committed to getting our family into our home. They were extremely communicative and answered all our questions along the way. As we were moving out of state, they also helped us locate utility providers!
Max, Natalie, and the team were fantastic and made the process very easy! 10 out of 10 would recommend!
I am a very proud veteran who has used his VA benefits to buy 5 homes. This is the first time I have used Veteran's United Home Loans and I can say without a doubt it was the easiest and fastest process I have ever encountered in buying a home. From the day of the first contact with our loan officer, Joel Grisamore, and our loan coordinator, Megan Chavez, to the actual closing a Veteran's United Home Loans representative was with us every step of the way. This was a great experience and we really want to thank Joel & Megan. Thanks, Joe F. U.S. Army Retired
My realtor staci was wonderful kudos to the team n all ur held ur whole team r my heroes peace
Communication by the VU team kept us well informed throughout the entire home buying process. Thanks again Vetrans United!
Communication was great. No issues at all.
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great experience, always there for any questions. Helped me all the way through my process.
I really appreciated Veteran United and especially Steve Schuh, my loan officer, on my journey to buy my first home. It was a very easy and pleasant process. Words are not enough to say how much I want to thank them!
I appreciate Weiwei and Phil going above and beyond to help us with our first home purchase. During the initial search, checking on homes we were interested in and making the arrangements for viewing.
Phil made us feel very comfortable from our very first meeting and showing, up into the purchase of our home. Phil being "Local" was a plus.
I paid all this money for inspections that didn't get done. The day we moved into the house the ac isn't working and we have been dealing with that. Then we paid for a re inspection that obviously didn't get done.
Response from Veterans United
Hi Jerimiah,
I’m really sorry you’re dealing with all of this, especially right after moving in. It’s upsetting enough when something like the AC fails on day one—but it’s even more frustrating when you’ve paid for inspections and re-inspections that were supposed to help catch issues like that.
I know how much trust it takes to get through the homebuying process, and it sounds like you were left feeling like that trust wasn’t honored. That’s not okay, and I want you to know we take this seriously. While VA appraisals are designed to assess value and meet certain minimum property requirements, they don’t replace a full home inspection—and I’m sorry if that part of the process wasn’t clearly explained or followed through on.
I’d really like the chance to look into your file and see what was ordered, what was completed, and where things might have fallen through the cracks. You can reach my team directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, and happy to talk whenever it’s convenient for you.
