![headshot image of Tyler Galloway](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1420483.jpg)
![headshot image of Danielle Stiers](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1827546.jpg)
We have lived all across the world and the worst part of a new assignment is the move. Our last two moves, just like all of our other moves, took us to places where we had never been and had no support network. The difference of these last two moves is we were not stressed at all. Tyler’s team and Veterans United has our back! What this team can accomplish is amazing! The active listening and clear communication built the highest levels of trust! Thank you so much for what you do! You absolutely go above and beyond when you don’t have to! Thank you!!
![headshot image of Tyler Billington](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/361376.jpg)
Andy Heifner is an 11/10. I would recommend him to anyone interested in using their VA. Worked with me as I was in Korea and gave me so much added insight. Communication was one of his priorities. Thank you Andy!
![headshot image of Andy Heifner](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2070290.jpg)
![headshot image of Alex Horn](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2147323.jpg)
Outstanding experience and I would highly recommend to my fellow Veterans!
![headshot image of Gus Branda](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1230865.jpg)
![headshot image of Kenny Scheer](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2253513.jpg)
![headshot image of Matt Landis](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/910611.jpg)
![headshot image of Cooper Allen](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/170363.jpg)
![headshot image of Camron Hermann](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1247956.jpg)
![headshot image of Caitlin Finnegan](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2019795.jpg)
GREAT!!!!!
![headshot image of Ryan Kawelaske](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1698477.jpg)
At the beginning, everything was great. I had great communication and everyone was calling me and keeping me informed of the next steps. I was on top of my “to-do” list and they typically got back to me fairly quickly. However, once it got into underwriting, everything fell apart. Suddenly the items submitted weren’t what they needed, they needed additional information, I needed to get more inspectors out to the house and I had to pay all this extra money for extra inspections AND we closed 8 days behind schedule. Dylan told me I was a top priority, but I certainly did not feel like it. It felt like I was intentionally being screwed with and these additional minor things were being added because I had called and was less than happy when talking with Dylan. I would not use Veteran’s United again…it’s great that they sent me “thank you gifts” but it doesn’t excuse the horrible treatment at the end of the loan when I really needed things wrapped up due to an already bad situation, causing me to have to rush to buy this home.
Response from Veterans United
Kathryn,
I’m really sorry you didn’t feel like a priority to your loan team. You most definitely are and I’m sorry we didn’t convey that well enough when it mattered. I get that we ask for a lot, so I hope a little clarification helps. The information an underwriter needs to give final loan approval isn’t always completely documented at the time your loan officer preapproves you. That's why it’s quite common for underwriting to request additional clarification or items to ensure your loan is done correctly within VA guidelines. We sincerely value your feedback and hope to restore some of the trust we lost here.
Sincerely,
Kendra, Client Relations
Anthony was great also, he personally kept me in touch with everything through the process.
![headshot image of Brandon Dye](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1632185.jpg)
![headshot image of Ty Reece](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1698020.jpg)
VU busted their behinds to get me approved. Kudos to you all!
![headshot image of Garet Barry](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1409472.jpg)
![headshot image of Brad Quint](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1249194.jpg)
![headshot image of Alex Horn](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/2147323.jpg)
![headshot image of Hannah Liebhart](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1884776.jpg)
![headshot image of Shawn Stewart](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1531270.jpg)
![headshot image of Janeanne Stephens](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/149718.jpg)
![headshot image of Madison Yant](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1927322.jpg)
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![headshot image of Shawn Workman](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/169957.jpg)
The Veterans United team was so helpful and made buying a house from a far as simple as could be!
![headshot image of Kris Carmichael](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/966989.jpg)
As a first time home buyer, they did a fantastic job! They were readily available at any time to answer any questions and kept me in the loop through the whole process. It was a wonderful experience working with them and would highly recommend their team to anyone.
![headshot image of Kevin Schawo](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1965904.jpg)
Extremely helpful. Great at explaining things that you need to know and providing extra assistance and solutions to getting things together. Team was very helpful as well and knowledgeable.
![headshot image of Billy Jones](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1599020.jpg)
The entire team went above and beyond to make my home buying experience as smooth and pleasant as I can imagine it being.
![headshot image of Janeanne Stephens](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/149718.jpg)
![headshot image of Denise Stroud](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1136506.jpg)
![headshot image of Ross Deeken](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1954658.jpg)
This entire team was outstanding. We went from a two year plan of owning a home to sitting in our new home, unpacking in seven weeks. Wow! Truly thankful.
![headshot image of Jen Heishman](https://www.veteransunited.com/assets/craft/images/loanofficers/_reallytiny/1407373.jpg)