Jonathan Lucas and Beth Cameron were superb!! I cannot say enough good things about this team. They always stayed in contact with us and kept us informed of what was going on. If you had a question and called or emailed they returned the answer the same day. You know that is a rarity in customer service these days. They were both very professional and gave us the assistance we needed at every turn. We will highly recommend Jon Lucas to any veteran we know that will be purchasing a house. Outstanding job!! Thank you, Jon and Beth!! WE love our home :)
Everthing was well organize. I never applied for any types loans and Joe help me alot. THANKS to Joe everthing was easy.
Chris was always willing to answer any questions I Had. Even if it was over the weekend and I would email a question meant for Monday when he was back in the office. Often Chris would give me a call back in response to an email to make sure that I understood what was going on and allow for better two way communication.
I think Kaleb did a phenomenal job in getting my paperwork processed, and I just wanted to thank him for all his hard work!
Really a pleasurable experience! Communication was great! VU makes the home buying process a great one!
My loan officer was Tamera Gillespie and she was abolutely amazing. Always on the ball with anything we needed and always keeping us informed with what was happening at that time, allowing us to complete our home buying process on time and without any issues. Tamera is extremely knowlegdeable in her field answering all our questions on the spot or in a expediate manner. Tamera is a very hard working and dedicated specialest who I owe much thanks to for getting us through the home buying process and closing on schedule.
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What could we say but that we kept on top of our finances and once approved we made sure Veterans United agent had current copies of updated finances. So once we found the house wanted and they would accept a VA loan we were in, and it was possible for us to go thru a 30 day escrow (which we were told it was impossible for Veteran United to do. Our biggest problem was not the VA, but actually finding a buyer who would accept VA. So thank you very much...........we are enjoying our new home.
Everyone worked extra hard to up the closing date. Great service
I was a little afraid of this whole process but from my very first phone call,the staff made me feel better and better about this loan. Everyone I talked to was friendly and helpful. Kyle Gross was the loan officer assigned to our loan. There are not enough good things I can say about him. He walked us thru this whole thing one step at a time. He explained everything as we went. He always returned my phone calls , no matter how trivial a question I asked he always did his best to give me a clear and easy to understand answers. He went over and above to help us in every possible way. Because of him we now have the house of our dreams. thanks Veterans United and Thanks Kyle Gross.
We would like to say thank very much to the management team of Veterans United in helping to see that home ownership is possible. We would highly recommend your services and dedication to your clients to our friends and families. A special thanks to Daniel and Amanda Park for the extra steps in making such that our documents were in order. We appreciate all that you did for us. Thanks again.
Jose was fast, friendly, efficient. He waa knowledgeable and was great about staying in contact Was a real pleasure working with him
Kyle Gross was excellent help to me, he kept me informed of all details throughout my entire home purchasing process up until I had the actual Keys to the front door.. There was never a moment where I was in doubt about something or what was the next step that I needed to take. Being a first time home buyer after hearing horror stories from other homeowners I was bracing for a rough ride but it was nothing like I was expecting, it was the most pleasant and worry free purchase of this magnitude that I have ever had. Thanks again Kyle!!!!
Outstanding service from Ryan, Joe and Derek. Very easy and perfect communication...thanks guys!
The entire staff at Veterans United Home Loans was great at being with me through the whole process of purchasing my dream home. Damien Shafer my Mortgage Specialist was very professional and helped me secure my loan and close without any problems. Thank You Mr.Shafer and United Home Loans for my home. James R Herring
RACHEL AND HER TEAM WERE GREAT, WHEN EVER I FELT OVERWHELMED SHE WOULD REASSURE ME THAT THINGS WERE GOING WELL AND ON TRACK. THIS WAS MY FIRST HOME PURCHASE AND SHE WAS GREAT. THANKYOU SO MUCH.....
We really enjoyed getting acquainted with Joe Choi. He kept us updated on the progress of our loan. Gave us a listening ear and heart when we hit snags in the process of the escrow. Not on VUHL's part but on the seller and listing agent's. Joe has made the purchase of our home a worthwhile event.
Great team that went the extra mile!
Casey helped us close in a very short timeframe and I even had a hiccup and we still were done on time.
Kayla was fantastic. She walked us through every step of the loan process and explained in detail what various forms were for and the reasons why certain information was required and, in fact central to us being ultimately approved for our new home.
She is a tremendous asset.
From A-B the job got done. There was a few stops n the way wich made thngs very confusing, paired with one thing being said at the start and then near the end it was actually the cmplete opposite.
We were blessed that our overall process moved along smoothly and in a very professional manner. Ted Richardson and Caleb Bales were the two that mainly worked with us in our loan process. They both were absolutely knowledgeable and trustworthy which is something we depended on because we knew nothing about all the requirements and how being timely was of the essence. Our VA loan was closed in approx 5 1/2 weeks of which our seller was delighted. We proudly recommend Veterans United to other veterans that are in need of a VA loan. Thanks to all who had a part in our loan process and approval. God bless all of you.
Our experience with united home lone stage the stages of completing each step of the we were directed to the next portion needed to be completed by being contacted faxed or emailed or mailed documents making us away of the first prelimeries in order to get qualify.until being notified that all documents were conpleated and we should be closing making a very joyous day take place in a family life make an extra special that he did do his time in the service now he is special because of the helping hand to fulfill a dream again.