The underwriter was the real issue here. They kept moving the goal posts so to speak when we had an excellent profile for receiving a loan. They would not accept my letter of intent for military orders and kept increasing my cash to close value for no apparent reason. I would definitely not recommend this company to anyone I know because of how difficult this underwriter made things. They also had very unrealistic expectations on how long it takes to do things in the home buying process. We had to extend our closing twice because they did not realize that approvals and forms do not happen instantly. Overall, I was super hopeful at first being a 1st time home buyer, but by the end I was super disappointed and wish I had gone with a different lender. As a company with Veteran's in their name, they really do not understand what being in the military is like and what can and cannot be done.
Response from Veterans United
Kyle, we appreciate your feedback on this matter. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also hear that the underwriting process did not meet your expectations. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process.
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Amanda and the veterans team kept us in the loop with every aspect of our home buying processes. This was my first time house buying and I felt like we were with family.
Thank you
As someone who thoroughly researches everything, I was skeptical as first of how highly people spoke of veterans United loans. I also read a lot of bad reviews as well written by some. I can honestly say all of the positive remarks was my exact experience with Veterans United. I couldn’t have asked for a better loan team to guide me as a first time home buyer. Thinking back on bad reviews from others, I can honestly say it was probably due to their lack of understanding of obtaining a mortgage loan. The process was actual quite simple as long as you fulfill your obligations in producing the right paperwork .
I was recommended by a fellow veteran/firefighter buddy as he spoke highly of veterans United and my fianc
Outstanding group of folks, the home buying experience was definitely made perfect by everyone involved at Vetrans United. Everyone always made themselves available to me, which is huge when I personally knew nothing about buying a home.
I had the best team assisting me at Veterans United and my overall experience was a 10 out of a 10, I truly had outstanding service.
Shawnee, Marianne, and Rhiannon went over and beyond for me, communicated well & were with me through the entire buying process. If I am going to purchase a home again or recommend a team I am going to ask for the same team I had. If you are looking for a lender who actually listens to the customer I would recommend Veterans United.
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It is impossible to finish my review, without mentioning Desi. She was a very key member of this purchase. She is not only very professional, but she is very patient. A very strong point for older fellas like me. Frustrated with finding certain paperwork, I would call her and explain, she would ask a few questions and say "don't worry about it I'll get it". She has a soft voice, strong determination, and no nonsense about her. I would consider her an asset to any team. If any of my fellow vets think about buying a home, I would gladly tell them about Veterans United, and stand by it.
Shout out to Brad!!! (because he wasn’t an option on here). I love that he was also a veteran so I feel like we bonded over that even if it was over phone calls.
I truly appreciate every single member of my team and I couldn’t have done it without you guys 20 out of 10 all around (you know except for the real estate agent) but yes, I was very grateful and truly blessed to have such a great team. Thank you guys so much! Big hugs!!! Keep on being all-stars for the next one!!!
Jeremy and Ellen were absolutely great to work with! They responded very quickly to emails and were always spot on with answering the million questions I had.
Excellent. They are truly professionals!
Being a veteran this is the company you need to go with.
