Great experience no stress. I would recommend all to use veterans United
Philip and Max are the best team, I had the pleasure to work with. They went above and beyond for my son and me. I can't thank you guys enough for making my home purchase dream come true!
Grateful for Veterans United, Taylor and Rachael.
Overall the process went relatively quickly. I like the portal and how that helps keep things on track and lets you know where things are. I just think the Taylor and Rachael could be a bit better and explaining timeframes, next steps, and answering calls or texts. I found myself stressed more than one occasion and could not get a call, email or text.
Overall, I am satisfied and grateful.
The buying experience could not have been easier unless they had a team to do the driving cross country. That was the most unpleasant thing in this experience.
The whole team at veterans united was great to work with. I would recommend them to any veteran looking to buy a house. They made the whole process easy and simple. They made everything stress free which helps when you are trying to sell and buy a house all at the same time. So thank you once again.
I recommend Veterans United Home Loans to all veterans seeking to purchase a home. Thank you, Jessica Fitzgerald, Ashley, and the rest of the crew at Veterans United Home Loans. We are happily settled.
Nick and Sarah did a great job with keeping us informed and explaining the process of each step of the home buying. Thank you so much
I really like the way this company makes the loan process easy. I especially liked the easy communication via text. It really saved a lot of time being on the phone and needing to call every time I had questions. The representatives replied quickly and were always able to answer my questions. The online platform is easy to use and made it easy to upload and see documents.
Veterans united .Thank you
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This is the second home I have purchased with VU. There is one more remaining next summer, be ready!
Loving the new house! Great neighborhood. Very helpful throughout the process knowing I was in the process of moving states away!
I have had several mortgages. I don't see any benefit to going through the VA. Service was bad and we had to pay a $2000 funding fee. Had problems along the way that I have never had getting a mortage in the past.
Response from Veterans United
Hi Ronald,
Thank you for sharing your experience. I’m really sorry to hear that this mortgage process didn’t meet your expectations and that you faced challenges you’ve never encountered before. It’s frustrating to feel like the service fell short, especially when you’re counting on things to go smoothly.
I understand that the VA funding fee can be an unexpected cost, and I’m sorry that it added to your frustrations. We aim to make the VA loan process as straightforward and beneficial as possible, and it sounds like we didn’t achieve that here. Thank you again for your feedback. We take it seriously and are committed to improving our service for veterans like you.
My team would like to look into what went wrong during your loan process to better understand where we could have done better. If you’re open to it, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’d appreciate the opportunity to address your concerns directly.
Veterans United was an exceptional company to work with through the entire loan process. They were considerate of my lack of experience with such a detailed process and were available to assist me in providing the correct and required information during the entire loan process. Kendall and Dana were outstanding helpers.
I highly recommend Veteran's United to anyone entering the housing market. Especially a first-time buyer like me. There were no surprises, and I wasn't stumbling around trying to figure out the process. United Veteran's was with me every step of the way answering every question and setting up the paperwork flow.CB
