Alberto Barba was great from the initial conversation with him. He was patient in explaining the process and always responded in a prompt and courtesy manner. I would highly recommend him and VUHL to others.
other than sending my information to another barrower, it was great
David French have help us in every step of our loan from pre-approval to the day we closed on escrow he was there to help us. VU and David helped us getting to dreams of becoming a homeowners. We could not thank VU team enough..
My officer was extremely helpful and was always quick to reply. The only negative is how many times he came back with more paperwork that was needed time after time even on stuff that was given at the beginning that needed to be changed.
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I would use va again to purchase a new home when the time comes.
I must say that I am high impressed by the work that Alex Herbel did for me, from day one. I actually called in on a Sunday, having previously been denied for a VA Home Loan by another lender, due to my credit score being too low, and explained my situation, in detail, to Alex. He immediately told me not to worry and that he was willing to help me, he assessed my credit score, and told then determined the best course to take. He clearly, took a great interest in helping me secure a home loan, Alex gave me hope in being able to buy my first home, additionally, his actions showed that he valued my military service. He took additional measures to get my credit score up, and to get me pre-qualified. Throughout the loan process, Alex also showed the highest-level of professionalism, courtesy, and respect, towards me at all times, he also showed great sensitivity to each of my concerns. He always took his time to explain every step of the loan process to me; in great detail. He was very friendly, and extremely knowledgeable about every facet of my loan. Suffice it to say, Alex was ultimately able to secure my VA Home Loan. He truly represents Veterans United Home Loans in the greatest way. I am so glad, to have chosen Veterans United Home Loans; their the very best.
Santa Ana, California
Also,before we were locked in to our rate, Matt McDaniel contacted us to inform us he would be going on vacation for a week. During that conversation, he informed us the rate of 3.25% had gone up to 3.37%. He said that he felt the rates would go back down around 3.25%. I expressed concern that the rates were going up , and asked what would happen if they went up again when he was away, he assured me we would be contacted and would be locked down. Well, during that week the rate jumped up to 3.75% and we were never notified of any jump. Once we got the $2500 GFE it also stated we had to pay $1500 to even get the 3.75%. Lastly, during the week Matt was on vacation (one week before close), both ourselves and our realtor tried to contact Whitney (the closer) via phone calls and e-mails regarding important issues regarding closing and neither of us received any response.
Matt did stick his neck out on the line for us and we were happy with the outcome, but only after my husband Dan expressed our extreme disappointment with the practices of Veterans United. And even with that extra help, it is nowhere near enough to get us to recommend Veterans United to anyone.
My only concern is that the underwriter asks far too many questions that I feel could be revealed with the information provided. Previous marriages are intrusive into my past. My pay stubs and my bank account show everything that comes and goes from my account. Other than that, you brought the money to the table on time and without any issues.
Only issue I had and it wasn't the biggest deal, was having to send some of the same paper work over and over. Not sure if it was just missed placed or what. Other then that very small issue, thought the service was outstanding. Jon and Kyle both were outstanding, answered any and all of our questions immediately. Both seem like they truly enjoy there jobs. Would recommend VUHL to all my veteran brothers and sisters.
GREAT! Andy Moe was thoughtful and clear both in his communication with me and in his emails. Thanks.
Better communication with the loan officer regarding why a most unusual request is being made by the underwriters. Do not leave the loan officer in a "I don't know situation" Angela was great and wanted to supply information when I needed it.
Ashleigh Sumner and Amanda Park were amazing to work with. I would not have been able to complete this process without them. They were both highly professional and knowledgeable. They were both there whenever I needed them. Please pass on my thanks and gratitude.
I really appreciated the quick pre- qualification and approval process. The loan process itself was a little more involved but Brad provided good information and I know that he was providing excellent service to me. If I ever buy again I would use VU and hopefully Brad would be there again for me.
Thank you to Brad and all the folks at VU! You made me a homeowner!!!!
Kody and his team were professional, and very helpful. It was a good experience all around.
Thank you for all the time and effort. I have already recommended Veterans United to a good friend of mine.