Service was good, I do not agree with the 5k application fee. I was under the impression that the VA loan was to help veterans, not bene them over the barrel adding 5k to their loan. If I had a chance, I would seek another lender and put 5k toward my house, not to a lender who’s intentions are not clear.
Response from Veterans United
Hey Brett,
I really appreciate you sharing this feedback. I can understand how frustrating it must have felt to see the VA funding fee added to your loan amount, especially when the program is meant to help veterans become homeowners. It’s a common point of confusion, and you’re not alone in feeling that way.
The funding fee is actually a charge required by the Department of Veterans Affairs, not by Veterans United. It’s collected by the VA to help keep the benefit available for future generations of service members and veterans. We know it can still be a tough cost to see, and we always want to make sure it’s clearly explained early in the process.
We appreciate your feedback and the chance to improve how we communicate these details. If you’d like to talk through how the VA funding fee applies to your specific loan, my Client Advocate team would be glad to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
It was really simple, just have all your information ready and it’s a snap.
Winsor Cooper, wow I can't say enough about him and his team. Every question answered and ever fear dissolved. Thank you Mr. Cooper and Veterans United.
Made the home buying process a lot easier and closing a lot quicker
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Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
Thank you from the bottom of our hearts in making our family’s dream come true! We are so excited to finally be in a place we can call our Home! When the time comes for us to move...if that day comes again, we definitely will know who to contact.
Phenomenal service phenomenal team!!!
Both Cal, Megan, Ellen, and the rest of the Veterans United team were exceptional! So amazing and rewarding working with all of them. Very professional, friendly, helpful, fast and effective replies and communications. Very well prepared and professionally setup process for purchasing a home! 1000 (One Thousand!) Score of it went up higher!Thank you all very much, and wishing you all continued success!Sincerely,Jesimiel Millar
It was extremely amazing, gratifying, and I’m deeply humbled to have work with Justin and Jenny. They made everything as smooth as possible, and if there were hurdles, I needed to jump. They definitely assisted me over those hurdles.
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You have always done a great job!
Mr Drew T was an absolute delight to work with from the start! Professional, timely and just a joy to talk to! I can’t say enough thank you enough for making my first home buying experience as seamless as worry free on my end!
Hank and Chris were on it!! Easy clear and quick communication when it’s needed. They really helped me through the entire process.
I want to start off by expressing my gratitude to Nick and his team for a seamless home buying process. My Family and I are truly grateful. After doing some research on Veterans United Home Loans, we made the decision to move forward with them to purchase a home. From the initial representative I made contact with to the Loan Officer and his team, every single one of them went above and beyond to ensure a smooth and successful process. I definitely would not hesitate to reach out to Nick again and highly recommended him to Veterans looking to purchase a home. You will not be disappointed.
Chris’ team in Veterans United made the home buying process as fun as can be. They all communicated very well with my wife and I and set us up for success.
My Team made my home buying process extremely smooth.
Refinance was a seamless process. Good team, good experience. I wish I could get another tee-shirt though 🤣
