I bought houses in the past, but I’ve never had an experience that was this easy and carefree. My biggest problem through this whole situation was my wife’s stress, this is a constant thing. I’m quite used to it while it was a little bit more aggravating this time, at least your team kept us all on point and made the chip enjoyable and almost effortless once again thank Carlean my realtor Dustin and Jason who were instrumental in the ease of this and veterans United for putting together a team made this truly rewarding experience. Thank you and all the team at veterans United for putting together such a team as this to ease our transition from one place to another. Change is difficult in the best of situations, but having the right people to help you do that truly makes an enormous difference. Once again, thank you everyone at United for what you’ve done for me and my family.
This is our second time using your company and we will never use another. Nothing but a great experience.
Excellent professional services
Flawless process for loan approval
Secure portal access and ease for submission on required documents
This was our second loan through Veterans United. That alone should say a lot about a company. From the first call you are walked through the process and introduced to the people that will help with each step.
Veteran's United makes home buying as easy as possible by providing great staff and services! Our Loan Officer went above and beyond to help us get to our closing on time! There aren't enough words to express how grateful we are for the service we received!
I will recommend Veterans United to others...
We were forced to stay in an AirBnB until we closed (almost a month) Veterans United should have some for of relocation assistance and discounts on landing for families.
Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
Hey Team, "Let's Do it again" with another similar project!
Jon and his team are great!
Ready to see for yourself?
Experience first-hand why 315,335 homeowners give us a perfect score!
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
Questions were always answered. Just felt sometimes it took way longer to reply to the texts.
BE EVER AWARE OF WHAT YOU ARE GETTING BESIDES A MIGRAINE. Other companies out ther do the same and also work very well with Veterans. So BEWARE I will never use Veterans United again.
Response from Veterans United
Hi William,
We take feedback seriously and appreciate your willingness to acknowledge this situation. Your trust is incredibly important to us, especially as we work with veterans, and I understand how frustrating it must have been to go through this experience. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
We'd love to learn more about what happened and see how we can make things right or at least right the next time. Can you reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime that works for you.
Veterans United made the process of buying a house go from a dream to a reality.
At the start, I had no credit score at all, and Veterans United told me what to do without asking me for anything in return. They challenged me to do what needed to be done, and it was totally doable, they gave me time to do everything, and I did it!
It took me a year, but I did get my credit up above the score needed and Veterans United then let me know that it was time to buy a house.
They provided me with a team to make the process easier for me and gave me instructions on how to do my parts, which was a lot, but it was not difficult with the help of the VU team, and the realtor they provided, Lisa Richardson from Berkshire Hathaway.
Lisa made the process of finding the right house a breeze, and she taught me what I needed to know about the house buying process. She is a great teammate for Veteran's United.
Thank you so much to everyone at Veterans United for the incredible help to get me the home of my dreams!
