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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,949

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 435,949 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Excellent experience. I’m very pleased with this company for giving us the opportunity to buy our new house.

headshot image of Brant Batson

Loan Officer: Brant Batson

NMLS# 2069966

5 out of 5 Stars
Would Recommend

Great people, help anyway needed.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend
Photo submission from Abigail H.

The process was so simple, easy, and wonderful! So glad that I found them!

headshot image of Alice Schneider

Loan Officer: Alice Schneider

NMLS# 252027

3.5 out of 5 Stars
Would Recommend
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
Would Recommend

My team worked very hard to get it done and made the process easy and clear.
I look forward to working with them again .

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars
Would Recommend

Veterans United and Tracy were absolutely amazing!! She and Morgan Armstrong were a joy to work with. Tracy and her team went above and beyond to get our challenging purchase done. The entire time she and her team had a great attitude and were confident in their ability to get us to close on our dream home. They left no stone unturned. Each time we spoke to her or someone from her team it ended positively. We would work with Tracy and her team in the future!!

headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend
headshot image of Keith Simon

Loan Officer : Keith Simon

NMLS# 1229656

5 out of 5 Stars
Would Recommend

The VA team was absolutely phenomenal! They made the entire loan process feel effortless, guiding me every step of the way with clear, consistent communication. Any question I had, big or small, was met with a prompt and knowledgeable response. Their dedication and expertise truly shine through, turning what could have been a stressful experience into a smooth and successful journey. For any fellow Veterans, I wholeheartedly recommend this team – their support is unmatched!

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
Photo submission from Michael W.

4.5 Acres with views forever and a creek to soak my tired feet! Thank you Veterans United, more specifically Carl & Eva, I owe y’all a Margarita & a steak if ya ever make it thru Texas!

headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend

This is our second time using Veterans United and very pleased with the service and how the teamwork has improved. Although last time was a great experience, this time the shared picture through open email chains really helped us see everything going on and what we needed to do.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

This is the second home I have purchases through Veterans United. I used the same Loan officer again, Katie Hayes. I would recommend her team to any future home buyers. They provided me a gentle home buying experience.

headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

It has always been a pleasure working with Rick Bridgman and his team of highly professional staff members, I can not fully express my gratitude enough. Will recommend Veterans United to all. Thank You and I have no doubt that life will treat you well. God Bless. BARNEY & SUE SHAW

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

2 out of 5 Stars

App is easy and convenient to use. Loan application went smooth. However, I do not feel I was taken care of properly, once I Accepted to proceed with loan, communication stoped drastically and my questions and concerns were not adressed properly nor in a timely manner. Other loan companies offer better customer service, the only reason I completed loan was because I was in a rush, and did not want to start process al over again.

Response from Veterans United

Hey Shalym,

Thanks for taking the time to share this. I’m really sorry to hear that communication dropped off after you agreed to move forward—that’s not the experience we want anyone to have. Timely updates and getting your questions answered should be a given, and it’s clear we missed the mark here.

I know how stressful and time-sensitive buying a home can be, and I can imagine how frustrating it must’ve felt to feel left in the dark. I’d really like to dig into what happened and make sure your feedback gets to the right people here.

If you’re up for it, please reach out so we can talk more about your experience. You can reach my team directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to leave a message anytime.

4 out of 5 Stars
Would Recommend

Fast responses. Efficient process. Timely review of submitted documentation. Great customer service to Jared and his Team! Thanks again Haley!!

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

The whole team was very helpful every step of the way. I am a first time buyer and I learned a lot about home buying for the team. I recommend my loan officer.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars
Would Recommend
Photo submission from Ashley F.

Veterans United is by far the best loan company out there. Everything is cut and dry, very clear, and easy. Never had to go out of my for anything!

headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

4 out of 5 Stars
Would Recommend

Delay on paper work last minute. Things were in order than not, confusing.

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

4 out of 5 Stars
Would Recommend
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

More Reviews

See all 435,949 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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