Ryan Kluttz began working with us 14 months ago when we began our plans to PCS. Our move was delayed for quite some time as is often the military way. Ryan's patience and persistence were epic. We are now in our new home and loving our new life. Veterans United Home Loans and especially Ryan, we thank you very much.
It was a pleasure working with Todd Keichner. He was always polite, professional, and very knowledgeable in the information he expressed to me. I think the thing I enjoyed the most about Todd was his patience whenever I asked questions. I have refinanced beforebut this time was easier than the other times and I contribute this to Todd being so helpful. Thanks again, Todd!!!!
A little more timely response concerning what exactly Underwriters need before hand for closings.
Joey Jones answered all our questions and kept us at ease throughout the whole process. I would definitely recommend them to anyone and would use them again if ever I had to move.
VERY GOOD JOB!! YOU ALL SHOULD GET A RAISE!! I WORK AT A PLACE WHERE CUSTOMER SERVICE IS A HUGE THING. YALL PROVIDED ME WITH THE SAME CUSTOMER THAT WE DO AND YOU ALL TOOK CARE OF ME. ITS A GREAT FEELING KNOWING THAT OUR VERTERANS ARE BEING TAKEN CARE OF WITH PEOPLE LIKE YOU ALL. THANK YOU SO MUCH!!!!
Tyler is a consummate professional, very knowledgeable, and efficient in action/communications. His costumer service skills are second to none and I would say necessary when assisting in a purchase of this magnitude. My sincere thanks and appreciation in his assistance.
I was happy to know that my rate went down the day of my closing.
In over a year since first contacting VU I had a few different people helping me. First was Max Caratura. He was amazing. A couple times I emailed a question on the weekend after 1am MO time and before I could finish checking my email I already had a response. Then it was Luke who, like Max was all over answering questions at lightning speed. Then I had Matt. I only had Matt for a short time but he seemed to lack the motivation Max and Luke had. If Matt's still there he needs to understand he can live and die by his email. The hoops needed to jump through to obtain a VA loan were no surprise to me even if they were annoying because I had used the VA to obtain a loan in 1986 but it WAS kinda annoying to be asked for multiple items already submitted by Krystal simply because she failed to look first to see if they'd already been submitted. Krystal was still very helpful when I needed her though.
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Dan was great.
The only issue that occurred during the entire process was underwriting's issues with my tax return transcript. My tax return had a correction because my accountant filed my ex-wife's taxes under my social and it created an issue with the return transcript. It took three tries for underwriting to get the correct transcript that would meet their requirements, even though they had all my w-2's and full returns for that year. Other than that the process went very very smothly. This is the second time I've used VU for a mortgage and will definitely recommend VU to my friends and will use it again myself if the need arises.
As a first time home buyer, I was clueless as to what to expect, what to pay attention to and what would be expected of me. Aaron Foster we above and beyond to ensure I was comfortable throughout my process and provided assistance at times I felt overwhelmed. I would definitely recommend VUHL to all veterans, because I know they will be in good hands.
I am 56 yrs old and had never purchased a home before. Through the years I have heard all the horror stories from friends and family. I was pleasantly surprised how easy it was wit VU. Keep up the good work.
Felt there was a lot of unnecessary documentation requested, i.e., copies of transaction descriptions (front and back of a check for instance) that were provided in checking account statements also requested. I had Tues - Thurs off and had time to track these items down where most veterans if working M-F would have to take a couple of days off to gather documents. I thought the whole documentation process was overkill!
Everyone did a super great job getting my loan and house. I rate everybody 110%. And I have allready recommended your services to others. Thank You Robert Krugh
Marie was extremely helpful during the process. I wish there was a better explanation in the beginning of the process- Like a book-let or something.