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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,019

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 401,019 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend
headshot image of John Suell

Loan Officer: John Suell

NMLS# 2167548

4.5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

I am a first time home buyer and Veterans United has been the best! They are always there to answer any questions and make the home buying process go very smoothly. THANK YOU VETERANS UNITED FOR MAKING MY HOME BUYING DREAM COME TRUE!

headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend

I really appreciated all the work done on my behalf. Thanks again to Dane and his team for an outstanding work. I really Love Dane’s family! I LOVE my new home. Thanks Veterans United for a wonderful service to our Veterans!!!

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

This was my second time using VU, and it won’t be my last. Love the VU team and the experience is always pleasurable!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

As a first time homebuyer in an intimidating market, I was anxious about the process. Luckily I chose Veterans United, who made the entire process painless and transparent. Their service is exceptional and reflects an excellent culture centered on taking care of the homebuyer. I will recommend Veterans United at every opportunity. Thank you so much for all that you do!

headshot image of Josh Kirby

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

Scott and the team were incredible from start to finish. Responsive and involved through every step of the process, ensuring we never went the way alone or uninformed. Made this process worthwhile and easy. I’d like to thank Scott and his team for making us feel like a priority amidst their own busy schedules. Anyone seeking to buy a home needs to pray for a Scott and his team or one like them.

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

5 out of 5 Stars
Would Recommend
headshot image of Sam Stroncek

Loan Officer: Sam Stroncek

NMLS# 2159762

3 out of 5 Stars
Would Recommend

Veterans United hires agents that make their customers feel special and honorary. While the tedious loan process was not easy, agents walked young us homebuyers through every step.

headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend

Wonderful, professional, and very pleasant experience as a veteran with PTSD .. Kayla,Julia and her team were very hands-on, personable, and made sure i was taken care of at EVERY step of the purchase of my 1st home! (: Smooth process
Thank you all so much.
-Ashlei

headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Daniel was our loan officer from a previous home so he knew us. Though things had changed a bit since our last purchase Daniel and his team was ready to explain every detail and explain any hiccups that came up. The up front “we’ll take the point” on this home purchase was a welcome relief. The ease of contact with each member even at times after working hours was unbelievable. Using any other lender would never enter our minds again. We thank everyone on the team.

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

1.5 out of 5 Stars

Underwriting was a nightmare for a couple with credit scores > 800. A paid of house, minimal debt and great income. I was asked to redo numerous things and to provide details of my life for over 7 years ago including divorce papers from a previous marriage. I have purchased homes before without all of this scrutiny
Closing was beyond ridiculous. I told them there was not resources in northern maine like mobile notifies or over night mail. We had to resign twice despite going to the title company and signing where they said to sign. We almost lost the sale due to delays and everyone becoming so frustrated
I chose your company because you supposedly serve veterans. My husband is fully disabled from a traumatic head injury and suffers from memory loss, anxiety and PTSD. I spoke with Matt at the initiation and explained this to him. On top of that, I was in Washington state and Gary was in Maine. I was not able to help him or buffer him completely. I was reassured that you were accustomed to working with similar situations and that it would be fairly stress free. This could not have been further from the truth. You should not advertise that you are there for the veterans. It is only a marketing ploy and not ethical to prey on this population that have served our country.
I have learned that in the state of Washington only the deed of trust has to be wet signed. I begged for the use of docusign to no avail. That alone would have reduced the stress of closing. There is so many smaller issues.

Response from Veterans United

Gary,

Heard. I want you to know a member of Client Advocate is available to help. If you'd like another set of eyes and ears on this, we’re here to learn from your experience and hopefully restore a little trust if we can. We hope to hear back from you. Thank you for writing.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

As naive first time buyers, mistakes were made but VU went above and beyond to walk us through the process, and coordinate with seller’s to close within 30 days! Thanks to VU, we are first time homeowners in our 30’s!

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend

Outstanding, wonderful, great, fantastic.. and more. The way I explained it to a veteran friend is... "If you are looking for a mortgage and/or thinking about buying a house and aren't working with Veterans United, you are working with the wrong company. I worked with you all the way from bad credit to repairing my credit to pre-qualifying to qualifying to moving into the house of our dreams. Job well done to Rett, Brandon, Paige and the whole Veterans United team!!!

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Robert Dycus

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

Slapping hi-5's to my Dream Team at Veterans United: John Mowrey, Blair Thall, and Kelsey Jasenowski (and anyone else at VU who worked on my behalf)!!! I literally came to know about VU through casual conversation with my sales lady when buying a vehicle back in the summer. Called the VU rep she gave me and that person wasn't available, but since I had John on the phone I proceeded to work with him. The rest is better than history... it was a divine connection! THANK YOU, JOHN (and everyone)! 😁

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

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5 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Loved working with this company. I had a fantastic experience all around. Everything was smooth quick and up front. Would recommend veterans United to anyone buying a home

headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

5 out of 5 Stars
Would Recommend

Just had an amazing experience with dealing with the va home loan. Kris, annie and dan were fantastic.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Would Recommend

Veterans United is great. I would definitely recommend them to anyone looking to purchase a home.

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

4 out of 5 Stars
Would Recommend

STARTING OUT, MY EXPERIENCE WITH VU WAS GREAT! INITIALLY, I BEGAN WORKING WITH JARED AND HE WAS AWESOME. HE WAS VERY PERSONABLE AND WE HAD GREAT CONVERSATION. HE WAS ALWAYS AVAILABLE AND WILLING TO ANSWER ANY QUESTIONS THAT I HAD AND PROVIDE INFORMATION THROUGHOUT THIS PROCESS. KYLE WAS ALSO A GREAT VU CONCIERGE TO WORK WITH. THESE TWO MADE THE PROCESS RELATIVELY EFFORTLESS AND I WOULD ABSOLUTELY WORK WITH THEM AGAIN.MY EXPERIENCE WENT DOWNHILL WHEN MY FILE WAS TRANSFERRED TO ALICE. ALTHOUGH SHE IS VERY NICE, SHE ALWAYS SEEMED TO BE IN A RUSH WHEN WE WERE ON THE PHONE. SHE DIDN'T REALLY LISTEN TO WHAT I WAS SAYING OR THE QUESTIONS I WAS ASKING AND WOULD FREQUENTLY CUT ME OFF MID-SENTENCE, WHICH IS A HUGE PET PEEVE OF MINE. ALSO, WHEN I GOT TO THE CLOSING TABLE, I WAS TOLD THAT I SHOULD HAVE DONE THE WIRE OF THE CLOSING COSTS PRIOR TO THE CLOSING DATE. I DIDN'T KNOW THAT I HAD TO COMPLETE THE WIRE PRIOR THE CLOSING. MY LOAN OFFICER DIDN'T BOTHER TO EXPLAIN THAT INFORMATION TO ME. LUCKILY, I HAD TIME TO GO TO NAVY FEDERAL TO GET A CASHIER'S CHECK BUT THAT SITUATION COULD HAVE TURNED OUT TERRIBLY IF I DIDN'T HAVE A BANK IN THE AREA. IT JUST SEEMS THAT SHE WOULD HAVE CALLED TO GO OVER ALL OF THAT INFORMATION WHEN THE FINAL LOAN DISCLOSURE BECAME AVAILABLE JUST ENSURE WE WERE ON THE SAME PAGE. I WAS GENEROUS AND GAVE HER A 7\10 ABOVE BECAUSE SHE WAS TYPICALLY EXPEDITIOUS TO RESPOND TO TEXTS AND SHE DID A GREAT JOB EXPLAINING BUYING DOWN THE INTEREST RATE VS. PAYING A HIGHER DOWN PAYMENT.MY OVERALL EXPERIENCE WITH VU WASN'T TERRIBLE BUT IT WASN'T THE GREATEST EITHER. I WOULD LOVE TO WORK WITH JARED AND KYLE AGAIN BUT WOULD PREFER NOT TO WORK WITH ALICE IN THE FUTURE SHOULD I CHOOSE TO REFINANCE OR FINANCE ANOTHER PROPERTY THROUGH VU.

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

More Reviews

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