I do not have enough words for the awesomeness of Todd Dowell! He was amazing through out the process. He answered tons of random emails from me very expeditiously (and there were MANY!!!!), he was efficient but caring and thorough. He performed beyond what I would have expected and amazed me numerous times. His performance was absolutely top notch! I am massively massively impressed!!! THANK YOU TODD!
Very little improvement if any. The team in our regards are excellent. We really appreciated the guidance and all their help with our transaction. We say just keep up the great work. We will highly recommend anyone we know to use your service.
William & Jenny Steed
Great job, everything was explained thoroughly and easily. My loan officer was on top of everything. Thank you
Every step of the process was easy to understand and completed in a timely fashion.
VUHL was amazing to work with. our loan officer was very eager to help us in all the ways she could. she was very prompt in getting us all the documents we needed to close and she made it all happen within 3 weeks.
I would have rated higher on our overall experience prior to the week before closing and here is why. We got our clear to close January 29 in the evening and had a tentative closing for February 15. On February 12 I get a call saying we are no longer clear to close and we had to resubmit our entire loan packet. I understand that our paperwork was time sensitive, but having to resubmit all of our paperwork after two weeks is ridiculous. Then our closing took two and a half hours because of hold ups on your end. I not sure of the specifics on that but I know there was a lot of back and forth calls/emails at the very last minute. For a company that prides itself on customer satisfaction, I feel that you really dropped the ball with our particular loan.
See above coments
Kim helped us so much the experience was so good the sailing realtor said that in her 20 + years she has never seen a loan go so smoothly I am thankful for all the help Kim was for us if everyone at Veterans united is as good at what they do then everyone will be as happy as we are.
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
I have no improvements to recommend. All people involved in this entire process were very professional and outstanding at their jobs. The lady who came to my home to get my initial paperwork and explain the process totally impressed me with her efficiency and ability to expain the process. My realtor Mike O'conner is by far the greatest realtor I have ever had the opportunity to work with. He was very organized, patient and willing to help with any and all problems or questions we had. Daniel park was very courteous, understanding and professional every time I spoke to him. Amanda Day was very prompt with all responses to my questions and kept the process moving. She kept me informed daily and made the process very stress free.
I have never used the Veterans United Home Loans and I have been out of the Army for many years. The rate that they gave was great it cut our house payment in half. The management team that worked for us were outstanding. They not only work hard for us, they were there to answer questions.
Stand up job! Thanks everyone!
Overall great experience with VUHL
The end product was worth the hastle, but the hastle was pretty significant at times.
We are very Thankful and Blessed to have been show to use Veteran's United to purchase our first home
Together. We are enjoying our new home and being back in our Home state.
Thank you Veteran's United for everything!
Jason brown was great at keeping me informed.
Great service. Great communication. Much appreciated.
The entire team did a great job of communicating and keeping us informed on details and answered all of our questions. Our sincerest thanks to Tony and Emily for making our refinance a confident and pleasant experience,! And , once again we will be glad to refer anyone to Veterans United Home Loans. Bill and Gladyce Cooper
I thought the team was very good, they were alway prompt.
David French was so on top of things, my loan only went to the underwriters once to be approved! I was able close a whole week earlier than estimated. Awesome job!!
Please see above comments.
VUHL made buying a home very fast, easy, and reliable. Thank you.
Wasn't to hard
My Thanks to Chris and Shan for being patient with me when I felt the process was taking to long. They took the time to explain the process, and reassured me we were nearly finished. Thanks guys!
Getting the house was a pretty easy process and I would do business with them again
Thanks. Damien was fantastic
No other comments.