For the most part I had a good experience. I did get the house, even though sometimes it was looking a bit doubtful. I think you should have better communication with the clients realtor. My realtor was always telling me different information than I was getting from my loan officer. That made it hard for me to figure out which one to listen to. But like I said I got the house and that is the most important thing to me.
Thank you for your assistance and support. Our loan officer was very understanding and patient with what was a highly stressful moment in our lives. My husband and I are very grateful.
My loan officer Matt Mc Daniel was outstanding!!!!He was very attentive and showed that he really cared not only for his work but his clients, I will recommend Matt to anyone I know who needs a VA home loan.
Over all service and quick responce was good.
Joey, Amanda, and everyone else are very nice, helpful, and professional. Our experience with VUHL was wonderful!
Tony was great threw the whole process, it was obvious that he has had experience at his job. He was very professional, patient , said what he meant and meant what he said (one can respect that). weather it was something we wanted to hear or not. It was refreshing that he took the time and patients to explain things not understood. I truly felt like it wasn't just a paycheck he was after, but that I was an individual he really wanted to help.
Todd Keicher & Ben Lake treated us like gold !!!
Professional, friendly, accessible, and responsive, Kevin Reichert was the epitome of customer service. Working with him through the process was incredibly pleasant and reassuring and anyone looking to purchase a home through VU would want to access his expertise and skill.
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Little more communication, but overall the experience went well and fast. Bill was very profesisonal and conducted business in a timely manner.
Bob and I couldn't be more pleased with VUHL! There were a few trying times during the first one but we still closed on time and this re-fi was a breeze! Brandon professional and personable at the same time. Thanks so much. Bob and Loretta Hodges, USAF Retired
We can never thank you enough for helping us secure the loan for our new home.
UVHL has proven the 23 years Gale gave to this county has given back to him
renewed gratitude and happiness.
Aaron Foster is a great loan officer. He always got back to us in a timely manner and we couldn't of had anybody any nicer then him either. Very professional.
Angela and Scott where awesome I reccomend them to anyone
Just need to be a little better on communication. Don't let the customer wait a month for a wa
It was a great experience and through the long wait of the short sale they were very helpful. Thank you.
Brandon Crites made my first experience buying a home fast and simple. Very satisfied
Just keep up with all new changes with the government home home loan programs.
Great job, always friendly and kept me up to date on loan status and requirements. Non-pushy, which I appreciated very much.
Tank you for all that you did. Couldn't be more happier with the work you had done for us. thank you once again!!!
Max and Andrew were awesome!
Jon Abernathy has been a GREAT help once again!! Thank you!
It' great to have a company who really helps Vets, thanks for all you've done.
I was just like to say my wife and I were highly pleased with Kevin Reichert's professionalism and ability to help us whenever we had any questions or problems.
I will add that Doug Brady & Stefanie Cade were very pleasant to work with. They both are very polite, professional & are a real asset to your company. I would highly recommend them to any of my friends that are seeking your services for a home loan. I am very thankful for Doug getting me the very low interest rate! Being newly retired, it will be much nicer with the lower house payment.
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Mike Aldridge was by far the easiest Va Loan Specialist that I've worked with. He always keep me up to date on where I was in the process. If I had a questions he was able to answer it on the spot. It was so easy to fill out the forms that were sent to me and sending them back was even easier since the overnight return mail was already paid for. All i had to do was drop it in the mail. Even though I did this during th holiday season, I still felt like I was a top priorty for Mike. I was wvwn able to talk to him at work after I got home from work and I'm an hour behind his time zone. All in All I would not hesitate to recommend VUHL to my friends...Thanks for all your help Mr Aldridge in completing my Loan in a very timely manner....
Barby was a tremendous communicator. She was resorceful and helpful every step of the way. I would and have recommended her to friends. She is an asset to VHMC. The entire team was polite and responded and took information quckly. The communication was clear and easy to follow. Thank you so much for hiring Barby!
Loan officer was great, fast responses, I was originally going thru another company, but switched over due to lack of service other company provided