I found Ryan to be completely courteous and professional. It was wonderful to hear the hope in his voice everytime Roger or I spoke to him. If I know of any veteran's wanting to buy a home, I can assure you that I would recommend VUH Loans, and give them Ryan's phone contact. It was a great experienc to see such professionalism during the time Ryan was updating our realestate agent , Scott Norton. Even Scott commented on how Ryan kept him up to date on everything going through for the home we purchased..Everything was surprisingly quick in getting us the home we wanted...I personally thank all of those who helped with our loan process.
Digital signatures if possible
I would like to report to Steve Staszcuk supervisor that you have the right guy doing this job. He has been professional and paid attention to detail from day 1. I had done paperwork with other company back in Nov 2012 and the rate promised was not locked in and after 2 months I was notified the rate had gone up to 3.125% which is the same rate being offered by VUHL. I decided to not reapply with that previous company because the only way I ever knew the status, I had to call or email and they would not respond in a timely matter. When I was considering going with VUHL I spoke with Steve and asked that he keep me in the loop. He exceed my expectations, anytime I called him and got his voice mail he would call me back within a couple of hours always courteous and wanting to know how he could help me. Every turn he kept me informed to include letting me know who his assistant was and he was excellent.
We also closed with the rate he originally quoted me in 1 month. I am a very happy customer. In my opinion Steve deserves a raise. Thank you so much for your professionalism, attention to detail, and courteous matter. Without a doubt I would refer family & friends to your company recommend they request for Steve to process their loan.
Everyone was great to work with. Devon and Johnna made everything as easy as possible for me. They were outstanding!
Please congratulate Chris, Stefanie and the entire team on my behalf. The displayed special insight and extreme patience throughout the entire refinancing process to the satisfaction of the underwriters and myself.
VERY BAD ,UNPROFESSIONAL.
JAMES HILT ,MR KENCHOELOE GO TO GUY ,WAS MORE CONSIDERATE
Kevin was a pleasure to work with, he never made me feel alone and got back to me as soon as possable
our loan officer Mr. Kluttz was amazing he was so helpful, he was always available to answer our questions, I would definitely ask for his service again if I buy another house.
It took a longer time than it should have because, I feel, communication skill were not part of the experience. It wasn't Alex. I feel it was the underwriters. I could be wrong but it jus seemed that knowledge was lacking in some situations.
All in all, it went okay and I thank Alex for his hard work.
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Tony was outstanding from start to finish. Professionalism, and efficiency were evident throughout the process. Dustin and Emily were great as well. I have three veterans that work for me and I have begun to encourage them to inquire about purchasing a home.
Thank you for all your hard work and dedication to serving veterans . You have made my dream of having my own home come true! I will be forever grateful.
So responsive...loved the packet that made it so easy to complete the paperwork. I had support every step of the way....so easy and stress free.
Both Todd and Ben communicated extremely well. All business was conducted with professionalism and without added hassle. In the home buying market I know that such a testimony is rare.
Every one from Garrison to Victor could not have done a better job for us.We just like to thank everyone that helped make our loan possible.We are so happy in our new home.
THANKS SO MUCH
Deana and Ed larson
My loan officer was Mr. Ryan Kluttz. He called me every time there was an update and kept me in the "know". He was always very nice and professional. If I ever recommend VUHL to anyone, I'll give them his direct line. He deserves a pat on the back for his good work.
I have already sent Thank You e-mails to the team that worked with us. But, I also think that higher management should give these people recognition that they deserve. The following helped us through the refi procedure. Shannon Matlack, Jason Brown and Doug Brady. Again, Thank You all for a job well done.
Harold and Latana Everett
I would like to note that my loan officer, Joe Choi, was amazing. He was friendly and professional. As a first time home buyer I found the process of purchasing a home extremely stressful. Joe held my hand every step of the way and made the process feel a little less painful. He was very patient and answered any questions I had promptly. Joe always took time to make sure I understood every step of the process; I never once felt rushed. I was also contacted by someone in the customer service department and she asked me how things were going and asked me if I had any complaints or issues. I would definitely recommend Veterans United to any of my friends in the market to purchase a home.
I was a person who had given up on home ownership. Working with the staff members not only prove me wrong but provided a great service and was there for me anytime I had question. (which I had plenty).They help me work through the long process of dealing with a difficult seller. The great team at veteran united has help me and my wife obtain our dream home. Calling veteran united was the right choice for me.Great job and keep on providing great service for veterans.Thank you.
Tamara Gillespie is awesome! She was accessible and often went above and beyond the call, even on weekends and during a family crisis. She epitomizes what service means. Tamara is an asset to your organization. Tamara once thanked me for my military service to our country, but I would like to thank her for her service to me and my family
Special thanks to my loan officers Kevin Reichert and Matt Van Ronzelen for doing an outstanding job helping me purchase my first home as of February, 15 2013. I was pre qualified in October 2012 and within a week I became pre approved. As soon as I got the approval letter immediately, I began my house hunting. Kevin was able to answer all my questions and follow up with me to make sure everything was alright. I finally got accepted on January 7th, 2013 and these guys took care of everything from there and ensured that my loan closed in time. Although I had a few late payments in my history, with their help I was able to meet the conditions for closing. It was a very exciting and smooth process buying my first home. VUHL stands by their reputation and gets my recommendation for all Active service members and Veterans.
I was a little bit unsure of using a company that I couldn't sit down with face to face. However I would do it again without any hesitation. Your loan officer was amazing to deal with and would highly recommend your services to anyone. Especially Doug Lippmann as a loan officer.
Steve Kincheloe did an awesome job. His honesty and hard work really moved my heart to VUHL over other mortgage companies.
Veteran's Untited was a very pleasant group of people to work with. I found the process to be quick and easy to follow, and they stayed in touch with me every step of the way. Thank You!
no additional comment as this time.
Most professional team i have ever worked with.
Great service, thank you.
Veterans United was very helpful, and walk me through the entire process. I will recomend them to anyone looking to get a mortgage.
Thank you Max and Krystal
Jessica Fischer was quick to respond and stuck by me through the entire process, answering all my questions in a timely manner and walked me through the much dreaded underwriting! Working with Veterans United has been a very good experience overall and went much quicker than I had expected. Thank you Jessica, my daughter and I appreciate all your hard work and are enjoying our new home.