9
As you know we had the worst experience through this process. It started off going very well and in the end things went down hill. The communication from moving to one state to another and not realizing you have to have a new job , even though you were prequalified on your current job. Our realtor has never dealt with the kind of demands and wording specific. We also have bought 6 homes and have never had this kind of experience. Buying a home should be a happy exciting time, not a stressful nightmare!
Response from Veterans United
Kevin,
I appreciate this feedback and want you to know our Client Advocates are here for you moving forward. I’m sorry your experience didn’t go as smoothly as we hoped. I'm thrilled Kristen was able to step in and help you to the finish line. And I get it, we ask for a lot. As a Veteran, you're our top priority. We'll always ensure your VA loan is done the right way even if it isn’t always the fastest. Thank you for helping us improve the Veteran homebuying experience. If you need anything else, please reach out right away.
Sincerely,
Kendra. Client Relations
Collin did not communicate well . There was always 1 more task
Brad and his team was exceptional and very professional. The process of buying a home was very smooth. Lets do it again someday!!
Other team players who worked behind the scenes or stepped in to assist when Alea was busy were, Miguel, Brandy, and Brittany. As well as Ms. Rodriguez, Front Desk. They never complained or showed any negative demeanor during our encounters.
How do you sum up the performance of such a team like the one Kyle, Ashley and Evan have formed. This process for us was one in which we had no idea what we were doing when we decided we wanted to buy a home. Kyle and his team took us through step by step and told us what to expect each step of the way. They were upfront and honest in their approach. Most importantly my wife and I felt like Kyle genuinely cared about our dream to buy a home. Our situation and other extenuating circumstances posed numerous challenges for the team but they worked diligently and quickly to resolve them and move us forward another step closer to home ownership! We are now happy and our family has the house we always dreamed of thanks to Kyle and his team!! Thank you Kyle and Veterans United!!
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Dear Veterans United, you all stick true to your words and are all talented people who made this process as stress free as possible.
I was highly tentative in approaching Veterans United, but my nervousness and apprehension evaporated after the very first telephone call. The entire staff was approachable, responsive, and professional to all my inquiries, discussions, and communications - they were never condescending, aggressive, or disrespectful in their actions with us.
One of the greatest stresses in our lives is the process of purchasing a home. The stakes are high and the process is fraught with delay, disappointment, or ultimate failure. This process can be so stressful and severe that we do not have the luxury of a calm and patient approach. Veteran's United relieved our sense of fear, anxiety, and desperation by offering calm, informative, and professional counsel. The entire team was upbeat and energized throughout the home-buying adventure.
Our home search meandered through several states, engaging numerous real estate agents, encompassing a variety of homes that gradually increased in value, and it was a journey that took almost 8 months to complete - throughout all this, the Veterans United staff "had our six". They were never pushy or impatient, but consistently supportive, flexible, and professional. They were always there, offering valuable solutions to our problems and dedicated personal support in times of need. We never felt 'pushed' to make a decision; their solid, consistent, patient support was the singular quality that make them unique in the mortgage industry.Knowing that we placed ourselves in their trusted hands, they always treated us with attentiveness and respect. We were always a priority to them, never a nuisance.
Veterans United know that they are problem solvers for veteran mortgage-seeking clients. They strive to assist in every detail and make a difference in their customer's life.
From the start to the 'closing', the Veterans United team was approachable to both challenges and change. The entire process was smooth and pleasant. I strongly recommend that any Veteran who is considering buying a home, to select Veteran's United as their mortgage "battle buddy".
Thank you Veterans United for making my dream both a wonderfully exciting experience and a reality.
