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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,532

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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Showing all 427,532 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Keep up the good work and keep helping the veterans.

headshot image of Joshua Grove

Loan Officer: Joshua Grove

NMLS# 1783478

5 out of 5 Stars
Would Recommend
headshot image of Viola Sykes

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

Zack and Kelsey kept us updated throughout the entire process. They were there for any questions we had and answered them accordingly.

headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend

The whole team was great!!!!

headshot image of Cass Jones

Loan Officer: Cass Jones

NMLS# 2303829

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Veterans United as a whole made the process so simple and easy. I will be recommending Veterans United to all my veteran friends in the market or even thinking of looking for a home. Next time I buy I will absolutely be contacting VU!

headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

4.5 out of 5 Stars
Would Recommend
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend

Kayla and her team did an amazing job helping me through the processes of refinancing my home. I am grateful to all of them and highly recommend them.

headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

First Time Buyers from Crossville, Alabama in the Country.. Kyle took charge when we called to see what and where we start for buying! Amazing experience.. Couldn't have done it with out having Veterans Home Employee Kyle Buettner for this experience... God Bless You and Thank You

headshot image of Kyle Buettner

Loan Officer: Kyle Buettner

NMLS# 1927309

5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

1.5 out of 5 Stars

There was a lot of confusion and misunderstandings in terms and expectations.
However, the team was very professional and dedicated to making it work.The online secure portal was often clunky and unreliable/unwieldy. Overall, it was a tense ride and experience that while I am very pleased got through to completion does leave me scarred about the process. While I recommend the product, I am left with concerns about the process.

Response from Veterans United

Hey Michael,

Thank you for sharing this great feedback. We’re happy to take a closer look at your experience as a whole. Derrick from our Client Advocate team has reached out to listen and look into your concerns if you’d like.

I’m sorry things did not go as smoothly as hoped. We are here to help however we can.

Most sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars
Would Recommend
headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

4 out of 5 Stars
Would Recommend

In general I would say VU was a good experience but I would have liked more transparency and communication

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

5 out of 5 Stars
Would Recommend

Tim, Natalie and Marizel were phenomenal. My wife and I were first time home buyers and we were treated with the utmost respect. They answered every question promptly and with understanding. Great experience! Stu in Virginia

headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

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4.5 out of 5 Stars
Would Recommend
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend

The whole experience was good from start to finish. As a veteran, I felt like I was actually being taken care of and part of a family.While there isn't a specific review for Caitlin, please know that she too is incredible. First class professional!!!

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Thank you everyone for helping buy my first home

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend
headshot image of Stacy Pearman

Loan Officer: Stacy Pearman

NMLS# 2407580

4.5 out of 5 Stars
Would Recommend
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

More Reviews

See all 427,532 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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