Josh Schultz and his team at VU was by far the best decision I made in getting our home. I know I was lucky to get Josh as my representative but if everyone there has a third of the work ethic and ethics of his team the ones looking for a mortgage will be highly satisfied
As a first time homebuyer, with my husband currently deployed during this process, the entire VU team was always on our side. Always helpful, understanding, knowledgeable, responsive, you name it. VU always had our best interests at heart, Mike and our lending team couldn't have made this process any easier. I honestly thought with my husband deployed, I was getting myself into a nightmare situation. It was anything but. The team made our first home buying experience a dream come true! And now, we are first time home owners!!
You are all doing a great job for this country's veterans.
Thank you so much
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When I first started looking for a home I heard that the VA loan process can be slower or a hassle. But, for me that was absolutely not the case! My team got me to close in under a month and were more than helpful. As a first time buyer, I had no idea about the process. However, this was not an issue as the online to do lists and check-ins from the team kept me right on track.
I love how the team was on top of every detail and worked together very well
The whole team we have had has been so amazing, and understanding. They really went out of their way to keep things simple and smooth, we would love to work with them again in the future.
The experience I had with veterans united was very poor. I felt as if I was being taken advantage of and it was very difficult to get any straight answers out of my loan team. It was obvious to me that they didn't care about my personal experience and that I was just another number in the system. It wasn't until I threatened to change lender's that my team started to take me seriously and help me. I would not recommend VU to anyone I know.
Response from Veterans United
Thank you for taking time to communicate your feedback, Jonathan. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Made our first time home buying experience seamless and quick. I didn’t know what to expect and was intimidated initially, but your response time and communication is excellent. You answered every question promptly, and made our experience great. Even my agent was amazed with how well you handled the entire process. The fact that you make yourselves so accessible is what will set you apart from others!
Excellent experience. Him and his team are assets to VU.
2nd time we've bought a home with Veterans united. Super professional people who make the entire process hassle free
The awesome team at Veterans United really is the dream team in making our dreams come true. My DREAM TEAM got me a clear to close in 17 days. I will refer my DREAM TEAM to any Veteran looking to purchase or refinance. Michael Pitts and he’s team are truly the DREAM TEAM.
Overall seamless and fluid experience. Hands down this was the best home buying experience anyone could ever ask for.!!!Thanks everyone for making my dreams come true!
