I came into this experience expecting a long hassle and a lot of curveballs along the way. I was pleasantly surprised and finished the offer to close process very fast
This is the 3rd time dealing with Veterans United and I couldn’t more pleased. The personal support and assistance is above and beyond.
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Overall great experience!
They made it so easy. Especially for us as first time homebuyers
The whole team was responsive to my concerns and questions. They guided me through the process and made it seem easy. Thank you.
I never thought I’d own a home. Every year was always “maybe next year.” Veterans United came through for me in the same way we come through for each other in the Marine Corps. They’re family now.
As a first time Homebuyer, at times it felt like we were an inconvenience for asking questions for in-depth understanding of the homebuying process. Especially if we needed reassurance and further explanations. We feel as if VU connected us with a bad realty company and realtor. We wanted to fire our realtor many times but were afraid of pushing back our closing date later than it had been postponed. We complained to VU about how he needed cultural competence because race felt like a major factor when he was communicating with me versus my husband.
Response from Veterans United
I am sorry to hear your home buying journey had been a stressful one Danielle. We appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Veterans United Home Loans also takes discrimination claims very seriously, and we would like to review your concerns with our legal and compliance team. Please connect with our Client Advocate team for more research into what happened. The team can be reached M-F 9A-5P CST at 1-800-212-5200 at your convenience, or by email at ClientAdvocate@veteransunited.com.
I’ve bought several homes in my lifetime and can tell you it can be a daunting task.
But not this time! Veterans United had the whole process on a smooth fast track. Due to their system of e-signing the closing took less than 30 minutes, that’s a record breaker in itself.
Thank you Veterans United team! Great job.
With the ever-changing world and trying to find someone these days who keeps their word and follows through as promised is rare. Veterans United has found a business model that works and works well. People often express to veterans, thank you for your service and that’s always appreciated. As a veteran our home loan benefits are excellent and I have used them many times. Having this benefit service by Veterans United has been an exceptional experience and they have honored my service by making me feel truly special and they were there, just for me and no one else. Veterans United without hesitation has, and continues to honor Americas Veterans by providing a superior loan service with respect. Now as a Veteran I would like to circle back and return that honor and thank Veterans United for their service and a service well done.
I wish I had known of Veteran’s United Home Loans for all my prior home loans. I will definitely use this loan company again in my future.
