The process was clear and understandable.
Very helpful team that was very easy to work with, answered all of my questions and made the process smooth.
The team was amazing to work with and communication was top notch.
Great help and communication throughout the whole process. They were there for me to address any concerns and to navigate what turned out to be a more complicated process.
Everyone we had the pleasure to work with was knowledgeable, patient, and kind. Our home buying experience was made so easy and enjoyable. Rachel Bruce and everyone at VU made our journey so easy and enjoyable. As first-time homebuyers, we very nervous but it was such a breeze.
All the things I needed to do were outlined quickly, however, speaking to someone seemed like it took a long time. Not that I expect someone to be at my beck and call, but if someone sends me an email or text at say, 1000, and I respond at 1001, I'd expect to get a fairly quick response. Sometimes I'd be waiting a few hours mid conversation. Just sometimes though.
They helped in every aspects of the ordeal they were patient in courtesy
Our experience working with James and his team was outstanding. James communicated clearly at every stage of the process, explaining what was being done, what to expect next, and what was needed from us. He and his team were consistently responsive, proactive, and willing to assist with any questions or concerns we had.From the outset, we felt welcomed and well-supported. Throughout the engagement, James and his team demonstrated that they genuinely cared about our needs and were committed to guiding us each step of the way. We would enthusiastically choose to work with them again in the future.
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Karol is such an amazing Loan Officer. Went above and beyond to ensure I was taken care of.
My husband was not a first time home buyer. But I am. Veterans United made the whole process seem so simple. Thank you Veterans United.
Joseph and his team (Alyssa, Allie, & Mikela) were outstanding from beginning to end. The calls, follow ups and MyVU user experience made this transaction seamless. Thank you to VU and the team.
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All of loan officers were very helpful everything went smoothly Stacey and Sean are top notch! We appreciate all your help!
Taylor and his team were great throughout the whole process. Thanks to this team I had a stress free closing experience. Thank you!
My Loan officer Aaron Hayes and My Realtor Maria Deeds made this whole process hassle free. My wife and I are amazed by the way everything went so smooth and we were able to closed on our dream house fast and earlier than estimated. You guys rock!! Thank you Aaron and your whole team. And thank you Maria for clearing out all my concerns. God bless you guys.
Process was smooth and efficient and communication was superb !!!
There are to many people involved in VU's loan process. I spoke to a loan officer, a concierge, 3 different insurance people tried to contact me, and had a loan Coordinator. I would have preferred a single point of contact.
At one point I was on the phone with my loan coordinator and had another call from a VU number.
