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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

347,968

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Super easy and very informative team member that helped me through this very stressful process of getting a home! Absolutely recommend using them!

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

As Matt knows, the appraiser was worthless. I know we started waiting for the appraiser around December 20th and I think the appraisal arrived on January 4th with numerous errors which needed correction. The appraiser spend more time sending responses saying the appraisal would be uploaded and never following through with her promises. We ended up staying in a motel for 2 weeks. Also had to $40/day for the u-haul truck. Between the hotel and truck it cost me close to $2000 more due to the appraisers inability to complete her appraisal. Matt, Paul were fantastic through the whole process. If I asked questions, promptly answered them in decent time. I certainly will recommend Matt and his team to any fellow veterans. Veterans United was outstanding. Thanks from Shaun and myself.

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
Photo submission from John G.

They made my first home buying experience seamless. Kalab Long and his team were amazing and we succeeded in landing my dream home! Veterans United online makes obtaining the loan so much easier. It tells you what to do by presenting what documents are needed. Then all you do is upload what they're requesting. Amazing experience!

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

I would enthusiastically recommend the whole team!!!

Loan Officer: Bill Musick

NMLS# 820645

4 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Working with my loan team from Veterans United was wonderful. They were so patient and explained every step of the process.

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Laura Y. is Through the Roof!

Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!

Loan Officer: Britney McMurry

NMLS# 1665781

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

This was the second home I’ve purchased using Veterans United, and I would use them
Over and over again.
From the house warming gift/welcome package to the consistent customer support any time I had questions or concerns. They make this process so easy and stress free. Highly recommend!

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Best of best experience.Professionalism and excellence personified in this team.Thanks again guys.

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend

Veterans this is definitely the best VA lending company. Highly recommend their service.

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

The teams at Veterans United have the best customer service! Being a first time homebuyer, I was hesitant about the home buying process. My team made every part an absolute pleasure! They always had answers and details to any questions and went above and beyond with the loan process to the home buying concierge service. Veterans United made us feel like a part of the family, and I will always choose them for any other home purchase in the future!

Loan Officer: Ryan Mason

NMLS# 1927639

4.5 out of 5 Stars
Would Recommend
Photo submission from Rianna B.

Overall the process was seamless, the technology makes everything so much easier, and they know what they're doing. I would 100% recommend using VUHL.

Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend

The Veterans United team that I worked with to purchase my new house was really helpful and resourceful they were able to get me in my new house in about 6 weeks after the offer was excepted ... Thanks Veterans United.....

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Can't ask for a better loan team, always there to answer any calls and concerns!!

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Everyone was super friendly and helpful. They were in constant communication with me to give me updates and ask if I needed anything. The portal was super easy to navigate and upload documents to.

Loan Officer: Shea Mankin

NMLS# 1455338

5 out of 5 Stars
Would Recommend

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend

I was very lucky I had such a great team everybody helped me very much thank you!

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

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5 out of 5 Stars
Would Recommend

I got the privilege of knowing Nick, and then Sarah around April of 2022. It came to be after my wife’s Father had passed a month earlier in March of that same year. We contacted VU and wanted to get a Loan so my wife could keep her Fathers home. Nick was our initial contact. Over several Months dealing with the process we got to what was to be the closing for the property, and A bigger tragedy hit. My wife passed away. Being an only child and stressed to the max her heart gave out 8 months after burying her Dad. Devastated and not really knowing what to do I basically stumbled around not knowing what to do nor where to go. I couldn’t stay in the home anymore. The loss was felt by everyone including my team who had labored for us all those months. “ Wondering in the Wilderness “ only not to reach the Promised Land! After my wife’s burial I decided I needed somewhere to go, my team was behind me 1000% …. I found a spot that brought me peace and those guys went to work like never before. The process went so smoothly that I’m still thinking it’s a dream or it didn’t happen, but it did. These guys dug deep in the trenches when I thought that’s it. I quit, I give up. But they let me know that they had me. They had my back. And they did. I can’t thank them enough. Words have not been invented to describe what I feel towards these guys. “ NO MISSION TOO DIFFICULT, NO SACRIFICE TOO GREAT. DUTY FIRST” is all I can say. Our fellow Bro creed of the 1st Infantry Division…… to Nick….Sarah…..Hazel and all the others who worked tirelessly behind the scenes, I personally Salute you!!!

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend

I have purchased five houses and wish I had known about Veterans United earlier. I have never received the excellent service I received through Veterans United by any other mortgage company. Plus all the extras that come with Veterans United, the realtors to sell and help you purchase a new home, the list of moving companies and a auto transport company. Everything was completed in approximately thirty days. Totally amazing.

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Thank you guys for all your help! The whole team was amazing with answering questions, communicating back at a timely manner and more. I couldn’t ask for a better team!

Loan Officer: Brianna Payne

NMLS# 1992841

5 out of 5 Stars
Would Recommend
Photo submission from Scott S.

Marcia Walsh did a outstanding job.

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

They were all very helpful and answered all our questions. It felt like they had our backs.
Our home buying experience was a seamless transition.Thank you all very much.Joseph P. and MaryClaire Carlino

Loan Officer: Caleb Beebe

NMLS# 2070328

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Galloway

NMLS# 1420483

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

More Reviews

See all 347,968 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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