Everything was clear and straightforward! The “To Do List” on the app was great!
Easy and through step by step instructions.
From the start to the finish line of get my new home was so simple and easy with Bryan and Annie and their team. Highly recommend them 100%. Thanks again for everything. M. WILEY
Veterans United from beginning to end made this whole process extremely stress free and easy specially when I was afraid it was going to be stressful. My loan specialists Derek Kriegshauser and Matt Brandt were with me for every step of the way, always reaching out and updating me on the progress of my application.
Easy they were very helpful, friendly and knowledgeable
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Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
Mason and Meredith were absolutely amazing to work. Very friendly and professional. Always available to answer my questions and assist me along the way. I will highly recommend them and Veterans United to every Vet I know!!!!!
They have been fabulous! They helped us step by step through the whole process. Great team!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
Veterans United was wonderful in walking us through each and every part of the process. Our loan officer Ella is a star in our eyes. She was professional and helpful in areas where we were confused or having any sort of problems. We recommend Veterans United to anyone looking to buy a home, they made it actually enjoyable-even the paperwork.
Jacob and his team were exceptional. We had a very short closing window and had to contend with the government shutdown. He delivered with no hiccups at all and we were able to get the home we wanted and are very grateful for their excellent customer service.
