Third house with a VA Loan. This time selling and buying the same day was more than overwhelming!!!! I could only imagine how much more difficult and stressful this would have been without the help of VU team!!!!
Terribly executed. Timeline was not met and stressed me and my wife out to the extreme. Constant questions of things we were not explained, just honestly a bad experience especially for a first time home buyer. I will not be working with the company again or recommend them.
Response from Veterans United
Hey Colton,
I’m really sorry your experience with us caused so much stress—especially as first-time homebuyers. That’s a big moment in life, and it should’ve felt exciting and supported, not overwhelming and unclear.
Missing the timeline and not explaining things well enough? That’s on us. You deserved a smoother, more transparent process, and it’s clear from your review that we didn’t deliver that. I can only imagine how frustrating it must’ve been to face constant questions without clear answers.
I know you've said you won’t be working with us again, and I respect that. But if you’re willing to share more, I’d still love my advocates to listen and learn from your experience. It matters, and we want to do better.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that’s best for you.
I couldn’t have asked for a better team!!!! They were on the spot!! I’ll be recommending them to everyone I know that needs a VA loan!!!!!!
I loved that everything was online and easy. If something needed signed or looked over I didn’t have to leave the house or run to someone’s office. I 10/10 recommend
This is a great company to start a new line of credit for your new home purchase. The loan officer will help you with everything that you need to get your mortgage approved. Alex is the best loan officer and really helps you with this process. Alex is very knowledgeable and friendly and a pleasure to work with.
As a first time homebuyer with no knowledge of the VA Home Loan. I would recommend Veterans United to everyone. The level of professionalism and hard work this team puts towards their clients is incredible.
Thank you everyone in the team for the help and the work yall do
The whole process was very smooth and easy to navigate
I have purchased two homes in my life. Both with VA loan. I will say this process was by far the best experience. The process was straightforward and the correspondence between veterans united team was quick and easy to process. Compared to my first experience when I did not use veterans united this was fantastic.
These people really care! I can't find enough great things to say about them. Purchasing a house can be very stressful, but you honestly know that VU is on your side & working for you. Thank you!
Everyone that worked with me from Veterans United did a great job getting me in the home that I desired. I would definitely recommend them to anyone in the market for a home.
Thank you Veterans United!
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I would definitely like to thank everyone that helped me to achieve this. I know I didn’t see the work that you had to do in the background and I truly appreciate everything that you guys had to do. The only thing I can do is say thank you and this means the world to me. I appreciate you.
The ease and convince of buying a home through Veterans United is surpassed by none. While several of my friends were buying houses and describing all the headaches their lenders were causing for them I was boasting about how smooth everything was going with my lender Veterans United!
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