As a 1st time homebuyer, I am very happy to share that I had a phenomenal experience! From the very beginning with the pre-approval till closing, Katie Smith and her team always kept me up to date on my loan processing, and were always available to help answer or clear up any questions I had. Without their professionalism & expertise, it would not have been the same. I also loved the to do tasks list, which helped me tremendously in providing any information/documents to support my loan application.
It was no guarantee but we closed in under a month! The entire team made the process so easy all I had to do was occasionally send a couple documents and pick up the phone. I would and will recommend this service to anyone and everyone!
If you have doubts about using Veterans United, don't! If you're a new home buyer and new to this experience, they will guide you and help you through the process. This was my first time buying a house and I'm so glad I went with Veterans United. The process was so smooth. I always felt up to speed with what was going on with my loan process. My loan team was always on point and there to help. I couldn't have asked for a better experience. I'll be using Veterans United and my loan team in the future if I need too!!! Thanks Veterans United!
It was a bumpy ride because of the seller but my loan officer Evan mehuys did a outstanding job helping resolve any problems came up!
Very easy to work with. Great communication.
Great job on the whole process
Wonderful team to work with. Made a difficult process manageable with outstanding results. We are so happy with our new home.
I Like To Thank Mr.Joshua Kittle Veteran Home Loan Officer, Mr. Nathan Frater Frater Realtor, Ms.Rocio Acosta Escrow Officer [ OLD REPUBLIC TITLE COMPANY ], And Ms.Kathryn Lynn Beilby Home Owner. If You A Veteran Looking For A Home Give Veterans Home Loan On Their Website. I'm Happy They Help Me Purchased My 1st Home, And Very Professional From Start To Finish!!!
What’s the problem for the last year with making a payment on/through the App and getting any viable information or feedback on any of the options her within…I can’t get any answers and I’m ready to move away from Veterans United. What is your answer and what do we have to accomplish for you to be responsive?
Response from Veterans United
Hey Steven,
I’m really sorry you’ve been dealing with this. When someone turns to the app, it’s usually because they’re looking for clarity or convenience—and it’s frustrating when they end up feeling more confused or ignored instead. You’ve clearly made multiple attempts to get answers, and it shouldn’t take this much effort to be heard.
I want to make sure someone gets to the bottom of what’s going on with your account and the app experience. Our Client Advocate team is here to help, and we’d really appreciate the chance to talk with you directly. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for calling this out—we need to do better, and your feedback helps hold us accountable.
My entire experience with Veterans United was exceptional. Since 2013 my family and I had been looking for a new home and I contacted VU to help me with my VA loan, but nothing ever panned out. It wasn’t until 2025 that we finally found the right place. Within that 12 year period, I was never pressured to do anything or rush into a property that was not right for me and my family. Daren Bodine, my loan officer, was extremely patient, supportive, and patient the entire time. I cannot express enough gratitude to Daren and how patient he has been.
Great to work with, kept in touch with everyone step!
Veterans United is A1 A+ and Just absolutely AMAZING in my book. If you want someone to go above and beyond their duties to get you approved, please go with Veterans United. You will be glad you did.
My experience with veterans united was excellent everyone was so helpful and knowledgeable for me being a first time buyer I was really pleased.
Veterans United here in Central Texas was amazing!!! They walked with me through every step of the way and were always available. I really can't believe how smooth this process was for me.
I loved that everything was online and easy. If something needed signed or looked over I didn’t have to leave the house or run to someone’s office. I 10/10 recommend
Very friendly and knowledgeable
Call me, to many issues to type.
Response from Veterans United
Hi Donald,
I’m really sorry to hear things have gotten to this point. If you’re asking for a call, then I know it’s serious—and I want to make sure you’re heard.
Our Client Advocate team would appreciate the chance to connect and listen. You can reach us directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll get back to you as soon as we can.
