From the moment we were connected with Veterans United through Zillow, we had a fantastic experience. Everything was handled promptly, even exceeding our expectations for completing tasks on a holiday weekend.
Wonderful service throughout
Veterans United from beginning to end made this whole process extremely stress free and easy specially when I was afraid it was going to be stressful. My loan specialists Derek Kriegshauser and Matt Brandt were with me for every step of the way, always reaching out and updating me on the progress of my application.
He was efficient and helpful
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It has been a very long home search. Tim, Kurt, and Chris were OUTSTANDING, they put me first and we're always encouraging. The gifts Chris had sent to us are awesome. This isn't the end either looking forward to my next home buying adventure and only Tim, Kurt and Chris will do. Bravo Zulu gents.
Highly recommend as this is my second time using Veterans United
Mason and Meredith were absolutely amazing to work. Very friendly and professional. Always available to answer my questions and assist me along the way. I will highly recommend them and Veterans United to every Vet I know!!!!!
My dream cam true lot of work but had a great Reality Angle Jake a you Stacy Lou you all an my Gog bless you all .
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Very nice doing business with you guys
Veterans United was wonderful in walking us through each and every part of the process. Our loan officer Ella is a star in our eyes. She was professional and helpful in areas where we were confused or having any sort of problems. We recommend Veterans United to anyone looking to buy a home, they made it actually enjoyable-even the paperwork.
There was too many things that popped up last minute and after the fact that had to be fix, adjusted and I constantly felt like ai was jumping through hoops and having to prove myself.Better heads up and proactive-ness on loan team would have been better, and a loan officer that wasn't taking time off during the process, though I do understand this took almost a month longer to close than it was supposed to. I felt everything was more reactionary then proactive.I felt like throwing my hands up several times and saying im done, this is ridiculous.So I dont know if I'd recommend VU to anyone right now. Just have to wait and see how I feel after cool down from this experience .In the end we did finally close, but I felt like I was fighting more then I should have had to, to get this deal done.Since im being forced to select an option I will have to put not recommend at thus time, but we will see after a couple months after being in the home and cooling down from the extra stress this put in myself and the family.
Response from Veterans United
Hi Wesley,
I can understand why this process left you feeling frustrated and worn down. Having last-minute changes, extra documentation, and unexpected delays would make anyone feel like they were constantly jumping through hoops — especially when you’re trying to get your family settled into a new home. I’m really sorry that this experience added so much stress and that our communication didn’t feel proactive along the way.
I truly appreciate you sharing how you felt, even while it’s all still fresh. Feedback like yours helps us identify where we can be more organized and supportive for future homebuyers. I’d also like to take a closer look at your loan process to better understand what caused those last-minute changes. When you’re ready, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Justin and team were fantastic! We have been looking for a home for almost 2 years and he kept in touch with us all along the way. Once we found our home the team worked quickly to get us a closing date and make it all happen. Great customer service! Great experience! Thank you for your support of veterans and their families.
