All I can say is WOW!!! From the first house showing to the last. Our house hunt to purchase literally took about six months from start to finish. I must say that I became a little sad, when the houses I thought I liked did not come through for us. However, our final purchase was just what we needed and wanted. We are very happy with the total experience. Thank God. And thank you all for all that you do.
This is the 2nd time I’ve used Veterans United… overall I’m very happy, however, there could be some improvement in the order things are needed. I thought underwriting was a little “off their game” but Toby was great and responded quickly and assertively
It was a pleasure working with Josh and his team. They made it easy throughout the whole process. Thank you!
I would choose Veterans United to buy a house because I had a very good experience with my loan officer and real estate agent. They both helped me even despite me being in different state.
Overall good experience, nothing bad to say about it at all.
I am absolutely blown away by the care and assistance received during the homebuying process. I had no idea that it would happen so fast, I went from start to finish in about 45 days! The way the team worked together was amazing, I got results super fast, I had several advocates, and my team ensured I stayed informed throughout the entire process. My experience with everyone on my team was nothing short of amazing. 3 years ago I was a homeless addict. Now, in 2024, I'm sober for 2 years, engaged, purchased my 1st home, got a new pup, and just in time for the new home, a baby on the way! I shared a bit of my story with some members of my team, and the support has been amazing. When I received my gift in the mail from the team, I nearly cried ugly tears! I highly recommend Veterans United, and am so thankful to have had them along my side throughout this journey. Thank you Holly, Donna, Anna, Logan, and Mia! You all have been great!
I would recommend your business to my friends and fellow veterans.
Thos is my 2nd time working with VU and both times the experience has been outstanding, buying a home can be intimidating but not with Wesley and his team. Thanks alot guys..
From beginning to end Veterans United's team was there to guide, educate and assist me with a successful home buying process. My home buying experience with Ben, Joshua and Sarah felt unique and special, they truly love and have pride in what they do, I couldn't have asked for a better team.
~ Vanessa
The whole process from beginning to end was so easy. We had a great team backing us up every step of the way. From applying for the mortgage, to getting the keys to our new home, it took less than 2 months... all during the pandemic! I highly recommend Veterans United!
Veterans United Home Loans surpassed my expectations of what I thought would be a stressful process. My collaborative team engaged me and my home buying process from the first phone call to the end of closing. This was truly a gained experience, I highly recommend !! I love my new home!!!!
We had a great experience with Veterans United buying our first house. There were a lot of questions we had starting this process but they were all answered by the team going through the home buying process.
Great job wonderful God to work with
If you are a Veteran or the spouse of a Veteran and you are looking for a VA lender, look no further. Veterans United will work with you to see if you qualify and once you are qualified they will work closely with you to get you that house. They are patient, thorough, professional, and friendly. Let Veterans United put you in the home of your dreams. I assure you that you will be glad you did.
Dr. Brenda Lafferty
I am very satisfied with my experience with Veterans United Home loans. From beginning to end the members of Veterans United involved with my loan application stay in touch with me. Thanks to their assistance and easy things to do now my wife and myself are very happy home owners. Thank you!
In the very beginning our loan team was excellent. They were great with communication and on top of everything. Then we got an accepted offer. This is where they shit the bed. We barley heard from Josh. We barley heard from our loan team as a whole. We had to rely on our realtor Maureen who was FANTASTIC! She was the one who got us all of our information.
Josh our loan officer and as well as our loan coordinator Ofelia did not communicate with us and if they did it was because we blew up Josh's phone. They wouldn't update our to do list all week untill 5pm on a Friday night. Our bank accounts were connected for weeks before we were told that there was an IT error and they never really were connected. They had the wrong email on file even though they were emailing my correct email. When it came time to get employment verification for my wife they didn't tell us they sent it to her employer. Our realtor told us they were waiting for the verification. We then reached out to my wife's employer only to be told they never received the verification from veterans United. So again, we had to chase our employers and our loan team to get the information we needed in order to close on time. We were then told less than 24 hours before our close date that we would not be closing till the following Monday because Josh and our loan team did not send us our disclosure 3 days before our close date. I was contacted by a client advocate with veterans United and told that our loan team did not do their jobs and that because of someone's vacation that we were basically forgotten about. When I go on vacation for my job someone is expected to take care of my work but that is not the case with veterans United. They just don't do the work .
If it wasn't for my wife, myself and our realtor we may not have even gotten our home.
We will never use veterans United again.
Response from Veterans United
Hi Chasz, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. We apologize if it felt that you had to manage obtaining the documentation needed on your own, that would never be our intention. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
My loan officer, Kevin Reichert, and others who assisted in every step were fantastic! My closing proceeded on schedule even though I could not physically attend. My authentic log cabin is perfect for me and my soon to visit kids and grandchildren.
Sydney McFall and Samantha Howard did a great job and took care of us to the very end. I would highly recommend them and the rest of the team to anyone looking to buy. They walked us through every step and made it super easy to buy, even without a realtor. I’m very happy that I went with Veterans United.
Veteran's United really brought my dream to light. I thought it wasn't possible for me to purchases a home and with their help I was able too. If you think it isn't possible it is and you should talk to the great people at Veteran's United, see what they can do for you.
I will recommend to my friends and family. Overall, a pretty stress-free experience.
