Don’t pick anyone else but this team. The Perfect team to achieve your goals. Andy and his team are absolutely amazing. Answered my questions with so much detail and helped me through the process making it super easy to understand. I would recommend them to anyone I possibly can to receive perfect service
Amazing. Always there to answer my questions and reassure me the process was safe.
Clay rose was perfect, kind and God sent for me I thank him from my soul.
The communication is terrible. My self, my agent, and the closer all had issues trying to get ahold of anyone.
Response from Veterans United
Hi Brent,
I’m really sorry to hear how difficult it was to get in touch with someone during your loan process. Clear, timely communication is so important, especially when you, your agent, and your closer are all working toward the same goal. It’s frustrating when that connection breaks down, and I understand why that would leave a negative impression.
My goal is for every borrower and partner to feel supported and informed from start to finish. What you described is not the experience I want anyone to have, and I’d appreciate the opportunity to look into what happened and see where we may have missed the mark.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we’ll typically follow up the next business day. I’d truly value the chance to connect and learn more.
Sincerely,
Claire S., Client Relations Manager
Rob, Selina, Michael and everyone else was amazing!! They worked hard to get us a quick and expedited closing and were friendly and kind!
Kevin was really outstanding to work with. Pleasant, knowledgeable, prompt and thorough. We’d definitely use him again and recommend him. Great lender!
One of the best things I have done in my life is to have veterans united help me buy a house
We had a great experience and great resourceful people helping us the entire time. Shane did an outstanding job, keeping us informed at every step in the process.
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
Wonderful to work with!
Our home buying experience with Veterans United was a very positive one.
Yes I would reprimand Hailey team work very well to help you move to your new home
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Veterans United made a process that I have always been apprehensive of an easy, painless, and ultimately rewarding experience.My Loan Specialist, Rob Hegstrom, was an absolute rockstar from start to finish. As a first time homebuyer I had plenty of questions. Rob took the time to explain the entire process to me and continued to keep me informed of any progress throughout the loan lifecycle.Veterans United also provided me with a realtor referral, Jason Todd. Jason Todd and his team were fantastic. I enjoyed working with them so much, I am referring my parents over to him to find their new home.In addition to all of the above, Veterans United provided a loan concierge of sorts that would frequently check in on me to make sure everything was moving along smoothly. They even provided me with links to all my utilities and services at the new house that I could choose from.Awesome experience.
His whole team was really great,took time to listen and addressed all our concerns. Great people, would recommend them to anyone who needs a loan. Great job
