From the beginning to the very end, the crew that helped did a fantastic job. They replied quickly to any questions I had. They would reach out to me every step of the way, always letting me know that they were there if I needed them. I would absolutely recommend and use again!
Your team was the best,I couldn't have done it with our the team Veterans United,Thank you so much.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
You were always there when I had a question and I didn't have to wait forever for the answer
The whole team was more then awesome and got me the best deal ever!! Couldn’t recommend them more.
Our loan officer Tonya Dawson was exceptional. Answered all of our questions and then some, communicated promptly and in detail, and sent us notifications when there was a task to complete. I will recommend her personally to any friend in Lawton looking to buy a home.
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Thanks so much to my team that helped us through this! It made buying my first home much less stressful.
I won't work with anyone else.
Mike and entire team helping were great and positive in pro actively helping and reaching out!!
A+ in the home loan process. By far.
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Overall, Veterans United was so very easy to work with. They took time to answer all of my many questions and did so quickly and efficiently. They worked hard to get us preapproved and get us into a home that suited our needs. On top of that, they were friendly, quick to respond, not just to our relator, but to us personally. I'm so grateful for the team that worked on our loan. They put up with all of my nerves and did so with friendliness and professionalism. I appreciate all that they did!
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Mike did an amazing job helping us, I would love to work with him again if or when we buy another home. Thank you so much!
Brian, Stephen and Eric were attentive and kept me in the loop with each step of the process! They were prompt in their replies to emails and texts, and helped me stay informed as to what documents they needed me to review and sign via the MyVU app. So long as I was quick to act, they were quick to follow up and it keep the process rolling along swiftly.
Electronically signing everything they needed throughout the process was easy in itself, and made closing later on ridiculously quick and easy!
I lucked out and found our new home so suddenly that I didn't get to do much with a Home Buying Concierge, unfortunately. If Tiowana's anything like the rest of the team, that would've been a fabulously easy experience as well, I'm sure!
Refer to my previous complaints.
Response from Veterans United
Hi Anthony,
Thank you for taking the time to share your feedback. I'm sorry to hear your experience left you feeling unheard and frustrated. We understand how stressful it can be when communication slows down and timelines don't go as expected, especially when you're working toward closing on a home.
We appreciate you bringing these concerns to our attention. Our Client Advocate team has been involved in reviewing your experience, and your feedback helps us identify opportunities to improve the service and communication we provide to our borrowers.
Sincerely,
Claire S., Client Relations Manager
Your end was good,i had to work on my end.Thanks,Darrell
