Thank you to OUR Veteran’s United TEAM!! Look forward to the memories making our new house….OUR HOME!!
I am a senior citizen and am not tech savvy. I would have appreciated a phone call or text when my loan was approved. I waited over 5 weeks to find out my loan was approved in 5 days. This is truly unacceptable.
Response from Veterans United
Hey Stephen,
Thank you for sharing this with me. I'm sorry you were left waiting so long for an important update. I understand that not everyone prefers to communicate through online tools, and a phone call or text can make a meaningful difference when you're waiting to hear about your home loan.
You deserved clearer, more timely communication about where things stood, and I appreciate you bringing this experience to my attention. I'd like to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Jeff Gordon is the best to deal with! He and
I worked together on two homes and will call him back for the next one. He is excellent at what he does on his end, but also made what I had to do very easy. We stuck by each other through a difficult process (my unique situation) and made it happen! I would recommend Jeff to anyone looking to purchase a home. He’s a true professional, yet still just a great human being. I hope I have found my forever home, but he will be the only guy I call if I buy another! Thank you so much, Jeff! You really are the best!
Extremely easy to work with Christopher!
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As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
David was extremely helpful and always available for any question we had through our entire home buying process. He jumped through every hoop throw at us to ensure we closed on time and were comfortable and happy with all aspects of our loan.
A couple of speed bumbs as everything neared the Closing, but the overall experience was like dealing with old friends!
I think it would be good to inform customer of upfront cost to get lower interest rate
Collin was spectacular to work with. I was on PCS orders and he worked with me to ensure my reimbursements were protected. He also got me a rate that beat other lenders.
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Veterans united was readily available every time I needed them to be . They took away the confusion ,and clearly played out the process, in a way that was understandable. So if your a veteran like me, and your looking for help with getting into a home . VETERANS UNITED can make that happen .
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
My team was the team dreams are made of. They were always courteous even when I let my frustrations show. When I saw an issue and needed something done. Mike and Cecelia were always available even after hours to answer my questions and get it right even after closing on our new house. Whomever gets placed with them in the future will get whatever they need. When I get my grill ready yall most definitely are invited to the cookout.
Great people! Great help
Great People too work with
Aaron and team were great during the whole process. They walked me through every thing, and followed up consistently.
