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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

472,269

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 472,269 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

This is a very good company to work with. They are very efficient in letting you know what you need to do in order to get things done quickly. And their services are outstanding. The people that work for them are outstanding. All seem to really care. It's very important

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

4 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Kait hart and her team was exceptional at putting a loan through and guided me through the steps. I would recommend veterans United to anyone especially Kait Hart and her team.

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
Would Recommend

Easy steps and quick ways to submit paperwork and documents.

headshot image of Todd Keicher

Loan Officer Team Lead: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
Photo submission from Chandra D.

Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Where do I even begin? There aren't enough stars on this review to accurately rate Aaron Mansfield. If there were a Nobel Prize for mortgages, he'd win it.Aaron didn't just help us buy a house. He made what felt impossible happen. While everyone else talks about how stressful buying a home is, Aaron somehow turned the entire experience into something we could actually enjoy because we knew we were in the best hands possible.He worked absolute miracles to get us from application to closing in just 21 days. Twenty one days! Every email, every phone call, every question, every hurdle, Aaron handled it with lightning fast responses, incredible knowledge, endless patience, and a level of dedication that is almost impossible to find anymore.There was never a moment where we felt forgotten or left wondering what was happening. He was always ten steps ahead, fighting for us behind the scenes, solving problems before we even knew they existed, and making us feel like we were his only clients.Because of Aaron, my family is walking through the front door of our dream home. That's something we'll remember for the rest of our lives. You don't just forget the person who changes your future.If you're considering using Aaron Mansfield, stop looking. You've already found the best. He is the gold standard for loan officers, and I would recommend him to every friend, family member, coworker, and complete stranger I meet.Aaron, thank you for your relentless work, your professionalism, your kindness, and for making our dream come true. You didn't just earn a lifelong client. You earned lifelong fans. If I could give you a million stars, I still wouldn't feel like it was enough.

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars
Would Recommend

Very responsive, good communication, Veteran advocate, great online system for document uploads and downloads.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

Thank you Jake Tara Christina and the team for a smooth home buying process. Would recommend

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

4 out of 5 Stars
Would Recommend

Overall a minimum stress experience buying a home.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend

Andrew was great! Very responsive and pleasant to work with throughout the whole process.

headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

4.5 out of 5 Stars
Would Recommend

Everyone on the team ( yes you get an entire team) was great to work with, very responsive and helpful in answering all questions.

headshot image of Kevin Weatherspoon Jr

Loan Officer: Kevin Weatherspoon Jr

NMLS# 2709273

5 out of 5 Stars
Would Recommend
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Very pleased with my experience . We had a great team that helped us every step of the of the way and made our home buying experience as stress free as possible. can’t say enough on how happy we are with the team we had

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

2.5 out of 5 Stars

Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.

Response from Veterans United

I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.

I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.

If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Would Recommend
headshot image of Victoria Colson

Loan Officer: Victoria Colson

NMLS# 2340924

5 out of 5 Stars
Would Recommend
headshot image of Mason Fast

Loan Officer: Mason Fast

NMLS# 2789280

4.5 out of 5 Stars
Would Recommend

Only issue really that there was was communication between departments that's really about it

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
Would Recommend
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
Would Recommend

It was great and they were very good at making it happen

headshot image of Stephen Bash

Loan Officer Team Lead: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

Really had a smooth experience, they did their absolute best to find the best loan for us. We truky appreciate all the hard work.

headshot image of Jolene Hatfield

Loan Officer: Jolene Hatfield

NMLS# 2771738

5 out of 5 Stars
Would Recommend

From the very beginning to the very end VU made my process smooth & easy

headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

4 out of 5 Stars
Would Recommend
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

5 out of 5 Stars
Would Recommend

They bent over backwards to make this happen. Good job team.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

More Reviews

See all 472,269 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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