My closing was delayed and had to be extended. Also, numbers kept changing based on the cash out of the equity. So it did make the process confusing and frustrating at times.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
I highly recommend Mike Wilson at Veterans United. He was professional, knowledgeable, and incredibly helpful throughout the process of closing on my second home. Mike communicated clearly, answered all my questions, and made the entire loan process smooth and stress-free. His dedication and expertise made a big difference, and I’m grateful for his outstanding service.
Working with Josh Deleon and Matthew G. was a real pleasure. They made my dream home come true. Their communication was outstanding! I also applied with another mortgage company and the service from Veterans United was by far superior. I would without hesitation go with Veterans United again in the future!
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Connor Brandt and his team are exceptional at what they do. They guide you seamlessly through every phase of this process, and help with things you didn't even know you would need help with. We are very grateful for your help in getting our dream home.
Our loan team was very helpful and efficient. Any questions we had were answered promptly and clearly. They were very responsive, and quick with getting necessary documents to us. They even sent us a sweet new home gift with goodies for us and toys for our pups. They are very professional while also being thoughtful and personable, and clearly go above and beyond for their clients.
Bobby Moss is an outstanding loan coordinator. He is extremely helpful, understanding, and responsive.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
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Team was awesome! Very great 1st time home buying experience!
Jeff and Destin were very patient with me and my wife in our decision-making for our new home. I would love to send them praise and say thank you for being so patient and helpful on all Scales.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Communication between team members was weak. Thorough communication with us was nearly non-existent. We would get a short text messages on Fridays just before VU’s office closed making it impossible to ask for clarification. We would send emails asking questions only to get short responses that didn’t address several touch-points in our questions. We would call throughout the week only to be sent to voicemail each time with return calls rarely returned. We would get a quick email or text saying that someone would call us the next day. Sometimes it would be several days later before we finally got some answers. We were pushed off to different people throughout this process, never knowing who to contact for sure. We were told that Jack (Jackson) was our POC, then to only call Nathan, then back to Jack….finally ending with Kayla. Granted this was a difficult loan. We were unaware that my deceased brother was listed on the deed and had to go through a short probate. All in all, the lack of informative communication was excruciatingly lacking. Mind you, we weren’t being helicopter clients, we had legitimate concerns and questions that were left open for a week or more at a time.
Response from Veterans United
Hi Nevada,
Thank you for taking the time to share your experience. I'm sorry the communication throughout your loan process left you feeling frustrated and unsure of who to turn to for answers. Buying a home can be stressful enough, especially when unexpected challenges arise, and you deserved clear, timely communication along the way.
I understand how discouraging it must have been to repeatedly reach out with questions, only to receive limited responses or wait days for clarification. While some loans involve additional complexities, that doesn't make consistent communication any less important. I'm sorry your experience fell short of those expectations.
I'd appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I'm hopeful we can have a meaningful conversation about your experience.
Sincerely,
Claire S., Client Relations Manager
