Matthew Lucas and team were very professional with their communication and answered they inquiries in a timely manner.
Service was great! Easy to follow instructions… great people ready to assist at anytime.
Yes, I absolutely would!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Personnel were very helpful and patient. They guided us all along the way. The automated document upload feature and electronic signing was very good. Special thankyou to Abbie and Denee!
They do great work,even when they get aproblem with the regs and hoops that others cause.thank you for all the help.
Made the process very easy answered any questions and helped along the process if their was any problems
We are happy that VU worked really hard to get us funded, but the process was really confusing.SUGGESTION
Once a potential buyer or seller qualifies Veteran' United services, then have Gavin (not sure of the position title) to review a checklist of what to expect during the journey i.e. time lines, paperwork, expectations, and an overview of the processes. We didn't know the process.So, we were just asked to sign documents 99.99% of the time that weren't really aware of what we were signing. We took the time to read it --when we could, but when we asked question we received the real estate response, which caused us to research the information online to learn for ourselves.Oftentimes, I did not feel like the responses to my questions were truly addressed and it was confirmed with our closing document.Overall, at a certain point we'd lost faith in the entire journey of owning our home .Although the team never gave up on us, clearer explanations and more patient, supportive communication would greatly improve the experience.Anne and Bri were awesome, but be mindful to show grace.Marie: We would have not did services with VU and I am happy that we were able to change loan officers.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback, John. I'm glad to hear your team stayed committed to helping you reach the finish line, but I'm sorry the journey left you feeling confused and uncertain along the way. Buying a home comes with a lot of moving pieces, and you deserve to feel informed and comfortable with each step, especially when it comes to understanding the documents you're being asked to sign.
I appreciate your suggestion about providing a clearer roadmap of the process from the beginning. Having a better understanding of timelines, expectations, and paperwork can make such a difference, and your feedback highlights how important it is to take the time to answer questions thoroughly. I'm sorry there were moments when you felt you had to find those answers on your own.
I'm grateful you shared both the positives and the challenges of your experience. I'd welcome the opportunity to learn more about your concerns and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The entire team was very helpful and the experience was great. I closed in 21 day. They made it so easy.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
There were some hiccups, but Kollin and the rest of the team made every effort to make sure that they worked out at the end.
It has been an outstanding experience dealing with Veterans United!
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With out veterans i would be in a bad situation and they helped me when I needed it so thank you
Overall Rhonda, Miguel, and Alyssa did and amazing job. They were so attentive and were extremely flexible in helping us through the process even though we were out of state. I’ve been very satisfied with this process.
Both of my Loan officers were great and made the process quick and easy
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
This team is outstanding from Top to bottom. Very fluid management across the board. Thanks to all including: David S. Eli C Delaney the insurance guy whose name I don’t remember sorry and of course Alex and Paige Bond and the super star Greg Unthank.
Much love
This is the second time we have gone through Veterans United. This time and the last they have been outstanding and informative. They are always there to answer our questions and keeping the loan process moving.
Everyone on the team was outstanding!
