Buying a house is a painful long process, more than I thought it would be. Veterans united walked me through it all, and got me the best deal available. Excellent service.
Using Veterans United was such a seamless process. We expected a hassle and a lot of back and forth like we did with another company our first time we bought a home. We were so pleasantly surprised that this was the complete opposite experience! Josh and Dustin were very communicative and always available to answer any and every question we had! Highly recommend!!
My entire lending team was amazing. I began the home buying process with almost no knowledge of what to do. Vince, Zack, and Natalie walked me through the whole thing, answered any questions I had, and ensured I felt comfortable with my decisions before moving to each next step. Amazing professionalism, interpersonal skills, and knowledge from the entire team. If I could rate higher than a 10 I would.
Veterans United helped me find a place I can finally call HOME!
The Loan coordinator we had Monica would never answer the phone or emails. She would ask for the same paperwork after we had already sent it to her multiples times. As a first time home buyer and my husband overseas it was very frustrating when we didn’t have complete information or information was relayed to us last minute it’s very hard to coordinate when you don’t know what to do. I had a very stressful experience because of her. I hope that other military families don’t have to deal with this stress while buying a home and trying to PCS with a service member overseas.
Response from Veterans United
Hi Christian,
I’m so sorry to hear how stressful this experience was for you, especially as a first-time homebuyer with your husband overseas. Buying a home during a PCS is already a lot to manage, and you should have felt supported and clearly guided every step of the way.
It’s frustrating to hear that communication felt inconsistent and that you were asked for the same paperwork multiple times. Not having complete information, or receiving it at the last minute, can make an already complex process feel overwhelming. I can absolutely understand how that would add unnecessary stress to your situation.
Military families sacrifice so much, and the homebuying experience should never add to that burden. I would truly appreciate the opportunity to look into this more closely and better understand what happened.
When you’re able, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
As a first-time homebuyer, I was unfamiliar with the process, and being nearly nine hours away due to work obligations made it even more challenging. From start to finish, the team at Veterans United made the experience smooth and straightforward. They took the time to ensure I understood each step and maintained seamless communication throughout, never leaving me out of the loop. I would highly recommend them to anyone, especially those navigating the home-buying process for the first time or from a distance.
As a first-time homebuyer, I was pleasantly surprised by the smooth process. The team of specialists provided me with expert guidance throughout the entire journey.
Once again , VU and my team; especially Tommy Heller are amazing! Tommy always answers questions quickly and always available through the process of buying and refinancing a home . If he ever leaves VU, I’ll follow 😉
I couldn't be more excited than I am now with you all help. it was super fast and the flow was all so sweet at first I had my doubts but you and the whole team made it happen. To me all of u did the impossible. My wife and I truly appreciate the hard work: again thank you all!!!!
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
Response from Veterans United
Hi Jakob,
I’m really sorry to hear how this experience made you feel. Buying a home is too important to feel like just another number, and it’s concerning to hear that communication felt inconsistent and hard to access. Not getting timely responses to calls and emails, especially when you’re trying to coordinate around work schedules, can be incredibly frustrating.
I also understand how discouraging it must have been to have your file restarted during underwriting and see your closing pushed back. That kind of disruption adds stress to an already detailed process. On top of that, a change in rate without clear communication would understandably feel upsetting and misleading.
Your feedback is serious, and I would truly appreciate the opportunity to review your file and better understand what happened here. My goal is to ensure your concerns are fully heard and addressed.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The process was very easy. Definitely easier than what I was expecting. They work with you every part of the process, so you know what to except.
Justin and the rest of the team were phenomenal in getting me approved all the way to closing. I definitely would recommend VU.
They took my concerns very seriously and explained every document. Very quick to respond when I had questions. Thank you!
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Tony was great! He answered all of my questions and was very patient. I never once felt I was bugging or an inconvenience to him.
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
Vetrans United has made our house buying sooo simple and smooth! I loved the online process it made it so easy! They also helped us woth insurance and that process was great as well! Definitely would recommend!
