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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,465

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 439,465 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend
headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

They did an incredible job. Went the extra mile an made sure I was getting the best deal I could. Thanks Matt an your team.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
Photo submission from Rachel B.

My son and I got into our new home in time for Halloween!

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

My Veterans United Team was with me every step of the way during this homebuying process. They’re not enough stars in the sky to leave you a proper review but 10 definitely !
Thank You for helping me to make my dream come true !

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

Excellent customer service during and after the process every time.

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend

Everything went great!

headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Our whole Veterans United team did a great job to help us with any issues that arose. They kept us constantly informed on what the next steps were and made it easy to get everything done in a timely matter. We also loved the bonus house warming gift we received!

headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

3 out of 5 Stars
Would Recommend

Overall it worked out. We got the house and information about the loan itself was well disclosed. The acquisition process however was one frustrating delay after another. A lot of requests for papers and documentation and then when I would submit them there would be secondary and follow up requests or just new documents requested that weren't listed before. It would have helped if everything needed was just stated up front and follow up information was wave 2. Additionally, some of the information needed was just ridiculous. Like I need a signed form from my boss explaining the difference in pay from earnings to actual wages of a few hundred dollars a month but on the same earning statement it shows the thousands of dollars a month that goes unrecorded for not long enough commissions history. The fact that I had to provide documented proof that I was able to receive gift funds to cover closing costs AFTER the gift payment had already been sent to title. Having to get new documents with the same information because it wasn't the right format. We ended up closing 2 weeks later than expected and it really killed us on the timeline because we had to completely move out in 2 days instead of 16. This could have been accounted for on our end but I kept getting stringed along with one last thing, one more signature, or one more document to submit. That left me thinking we would close in a day or two for two weeks.

Response from Veterans United

Hi Jordan,
I really appreciate you sharing your honest feedback. I know how stressful it can be when the process stretches out longer than expected and the document requests seem never-ending. That kind of back-and-forth can make it hard to plan your next steps, especially when you’re trying to time your move.

I’m glad to hear the loan details were clear and that things came together in the end, but I’m sorry the experience along the way felt frustrating. Your feedback about how we communicate what’s needed upfront is really valuable, and I’d like to share it with our team. If you’d be open to talking more about your file, please reach out to my folks at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.

5 out of 5 Stars
Would Recommend
Photo submission from Ashlee R.

Everything went exceptionally smooth and they were very helpful!

headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend
headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend
headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

4.5 out of 5 Stars
Would Recommend
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

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5 out of 5 Stars
Would Recommend

Buying a house is stressful! The system they use made this as easy as one could hope for. I enjoyed the portal, the check list, and the easy communication from the entire team. From text messages to phone calls if I needed more education on what to do or why we are doing something. I was able to close quickly as well.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend

Working with Jeff and his team is always an easy and painless experience. Jeff makes every transaction as seamless, painless snd as raasy for me as possible. I look forward to the next time. Thank you Jeff

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
Photo submission from Lester B.

we enjoyed working with everyone thank you for everything.

headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

As first-time homebuyers, this process was entirely new to us. Our loan specialist and team were pretty great! The underwriting process went smoothly, and any necessary items were requested promptly through the portal. I would say the stress of waiting for your clear to close never really alleviates until you have your keys in hand. It was just a little over 30 days from when we found our home until we finally had the keys in hand! I can say with confidence that our team worked diligently to keep the process moving forward. There were a few lapses in communication among the many moving pieces and parties involved in the home-buying process, but once we ironed out the details, everyone worked tirelessly to get us across the finish line!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

Everyone, from the loan team to the concierge, was absolutely amazing and the support they provided throughout was OUTSTANDING.

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

I used Veterans United to access the VA loan for my first home and did it across country on top of that. Veterans United provides a working team for you and an app that simplifies all the steps, processing, and paperwork involved in home buying. All things considered Veterans United made this home buying process as simple as it could be and has been such a great help to me. 10/10 would recommend. Just hope you get a good loan team and if not, I’m pretty sure you can request a new one. My team was amazing.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

More Reviews

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