Unfortunately, our experience with this lending company was extremely disappointing from start to finish.
Communication was consistently poor, and there were multiple instances where we were told things that were either inaccurate or seemed to change depending on who we spoke with. This created unnecessary confusion and stress during an already stressful process. We frequently felt as though we were being asked to provide or explain things that had already been addressed, and getting clear, consistent answers was incredibly difficult.
What was even more disappointing was the lack of professionalism in some of the interactions. We experienced communication that came across as rude and dismissive, and our realtor was also treated in a way that we felt was unnecessarily disrespectful and unprofessional. Our realtor worked extremely hard to keep everything moving and should not have had to deal with that type of communication.
Buying a home is a major financial decision, and you should be able to trust your lender to communicate clearly, provide accurate information, and work professionally with everyone involved in the transaction. Unfortunately, that was not our experience.
We are thankful the process is finally behind us, but based on our experience, I would not recommend this lending company. The entire process caused far more frustration and stress than it should have.
Response from Veterans United
Hi Joshua,
I’m sorry this was your experience with us. Buying a home already comes with plenty of stress, and having to repeatedly revisit information, sort through inconsistent answers, or struggle to get clear communication only adds to that.
I’m also concerned to hear that some of your interactions felt rude or dismissive, including those involving your realtor. You and the people helping you through such an important purchase deserve to feel heard and treated with professionalism throughout the process.
I appreciate you taking the time to share this, even though I know it comes after a frustrating experience. I’d like the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda was phenomenal
Veterans United was fantastic. It comes down to the team and this company hires great people that care. I couldnt have asked for a better experience. They even sent a package after we moved in for my family (items I mentioned our child enjoyed and even small things for our animal famil members).
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Victoria was diligent. I know she has a lot going on. I wished I had more contact with her, but her workload makes it understandable. Overall she was caring and patient.
Very smooth process, I knew very little about the home buying process and every department was very present, knowledgeable, and eager to help. The team really looks out for you. Kenny is the man!
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They were very thorough and made everything easy.
Outstanding from beginning to end
I couldn't have asked for better service.
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
From start to finish, I was guided and handheld and I greatly appreciate it. Five stars.
Veteran United showed an awesome team effort to help me purchase my home. There were no setbacks everything went smoothly. My real estate agent Saundra was so attentive to my wife and I needs and was upfront whether it was good news or bad news. I always felt in-the-know when it came to the status of my purchase. I'll be sure to pick that team again if I had to.
I like the dashboard. It was very easy to use, and the team was always very communicative with me about accomplishing what needed to be accomplished.
I have recommended Donnie from Veterans United to friends. Donnie's team had a quick loan turn over time and the cash is already in my account.
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Chance and his entire team were outstanding from start to finish, they went above and beyond to make this process as easy as possible for me. I cant say enough good things about them all!!!
David did a great job and yes I would recommend veterans united to other..!!.Thank David, smooth job well done..!.John Hamilton
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
I had the most amazing, patient, & professional team!
My team members were: Justin(loan officer), Kacey(security system rep) Kaylyn(underwriter), Rashad(realtor), Shaniece(home buying concierge), and Tommy(car & home insurance agent).
All of these individuals worked diligently to ensure that I understood this process, step by step. I am forever grateful that the Lord placed all of these individuals on my house buying journey 🙏🏽🏠🛣️💯
I requested minimal contact with preference for text messaging/email, and Debbie and Jennifer obliged my preference without issue and were wonderful to deal with. The website was intuitive and helpful, and my wife and I very much appreciated the gift that the team sent us. I would absolutely recommend this team for simplicity.
Veterans United made our first time home buying experience such a breeze. We could not be more pleased!
This was one of the easiest home loans that I have ever did. The team that we had was outstanding. Would recommend them to everyone.
