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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
470,371 reviews
695 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 470,371 unfiltered reviews

Starting on Page 24 of 15,680. Return to Page 1

5 out of 5 Stars

I honestly could not say enough positive things about my experience with Veterans United! I was treated with respect and kindness! The team I worked with was incredibly knowledgable and courteous and answered all of my questions and concerns so very quickly (regardless of the time of day it may have been!)Our home buying experience was so easy and seamless! I would recommend calling Ms. Karol and Ms. Amanda to anyone looking for a VA Home Loan specialist!!!!

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars

The people were nice and friendly and enjoyable for me to work with

headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars

This was absolutely one of the best buying experiences I’ve ever had and this isn’t my first home. Everyone on my team was great. Communication was great all the way through the process . I would highly recommend using Veterans United Home too anyone.

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

4.5 out of 5 Stars
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

4.5 out of 5 Stars
headshot image of Daniel Gray

Loan Officer: Daniel Gray

NMLS# 858463

4.5 out of 5 Stars
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars

VU always seems to find the best rates and their loan team makes closing straight forward and easy.

headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

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5 out of 5 Stars

Billy and his team are quick to reply even when out office. He was very articulate and very knowledgeable knowledgeable throughout the whole process. I would 100% work with him again.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars

Could not have been a smoother process. I found my house and was in it in just 31 days. Staff was with me every step of the way. I never had to wait on answers. Kendall Haun is my guy! Thanks so much!!

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars

From start to finish even the difficult parts, they made easy and made me feel secure during the process as well. Particularly Dylan was a big help and always available when I needed him. Would highly recommend to anyone and everyone that I know.

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars

Working with Veterans United made the home-buying process much smoother than I expected. Their team was professional, responsive, and always willing to answer my questions, no matter how small. They kept me informed throughout every step of the process and made sure I understood what was happening from pre-approval to closing.
As a veteran, I really appreciated their knowledge of the VA loan process and the support they provided along the way. Buying a home can be stressful, but they made it feel organized and manageable. Their communication, attention to detail, and commitment to helping me succeed gave me confidence throughout the entire experience.
I highly recommend Veterans United to any veteran or military family looking to purchase a home. They truly care about their clients and go above and beyond to make the dream of homeownership a reality. Thank you to the entire Veterans United team for making this such a positive experience!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Photo submission from Billy R.

Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

5 out of 5 Stars
headshot image of Jake McKay

Loan Officer: Jake McKay

NMLS# 2736912

5 out of 5 Stars
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars

Great communication appreciate all the help

headshot image of Mike Rahmoeller

Loan Officer: Mike Rahmoeller

NMLS# 1882063

1.5 out of 5 Stars

Difficult to get ahold of, help was miniscule. Nothing explained well and fees and add ons kept going up.

Response from Veterans United

Hi Lawrence,

I'm sorry to hear your experience fell short of your expectations. It sounds like you were left feeling unsupported and without the clear communication you deserved, especially when it came to understanding the process and the costs involved. I appreciate you taking the time to share your perspective.

I'd like the chance to learn more about what happened and review your experience with you. If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside those hours, we'll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

As someone who has purchased 4 homes, I can confidently say that Aaron Brooks and his team were the best I have ever worked with. The home loan process can be stressful but, Aaron made it seamless. He was incredibly responsive, proactive and knowledgeable. He guided us threw every step with absolute professionalism.
"THANK YOU SO MUCH AARON "
BRENDA & MELVIN
HIGHLY RECOMMEND......

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of Corey Bichel

Loan Officer: Corey Bichel

NMLS# 2768056

5 out of 5 Stars

Tiffany, Ty, Max are all very helpful and explained and checked in when they said they would.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Photo submission from Jodeen B.

Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

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