Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Easy to contact and responsive to questions. It was a very smooth process.
It was a very, very nice experience, everyone was so very nice, and knowledgeable. It was a positive vibe through the entire process, i felt like God had blessed me and my family, Steve, Larry, Brian, Marie, anyone i missed, i do apologize, we my family and i thank you all from the bottom of our hearts 💕
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My loan team did a phenomenal Job!
One person should work with your case and not several individuals that don’t communicate properly. This process became more stressful due to a breakdown in communication between myself and staff. Forms were needed by one person and turned in then the other requested the same thing because they didn’t do what they were supposed to and check before requesting the same thing.
Then on top of that they would request something and neglect to say what else is needed.
The process is what is frustrating and can be stressful but the team really helped me through it and we’re more than patient with me my realtor and were understanding of ones situation.
Jordan and the rest of the team were absolutely awesome! Very helpful and great communication. They are the absolute best!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Todd and Ben were amazing and so efficient. This is my second time using the VA loan and a lot has changed in 10 years. The process is much more simplified, organized, and user friendly. Thanks for a great experience.
Alan and the team made this complex process simple and quick. Thanks
Tony was fantastic to work with
We received excellent help from VA home loans on buying our home. We would gladly recommend VA home loans to all prospective buyers.
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Other than one minor mailing issue, everything went the way it should have with the entire Veterans United team! Friendly, helpful, patient, answered every question/concern, personable, relatable, & professional! Their insight made the easier & less frustrating than it could've been. I wouldn't hesitate to recommend VU to fellow veterans!
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Everything was fine. Fast responses was great. Only hiccup was that I wasn't given a specific timeline for an extra step in the process, so I thought it was a quick step, but it actually delayed closing by a week. Since I wasn't expecting that, it caused a lot of problems for us. Part of the problem was the realtor not communicating info VU gave him. Both parties assumed the other was communicating the info to me. I'd recommend always cc'g the customer.
Had problems with communicating at the end was very frustrating
Response from Veterans United
Hi Wes,
I’m sorry communication became frustrating toward the end of your experience. I’d appreciate the chance to learn more. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
