Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,408 reviews
508 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,408 unfiltered reviews

Starting on Page 24 of 15,847. Return to Page 1

5 out of 5 Stars

Our 2nd loan with Veterans United. both transactions smooth and simple. Would highly recommend.

headshot image of Amber Brown

Loan Officer Team Lead: Amber Brown

NMLS# 1137822

5 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
headshot image of Alex Dickherber

Loan Officer Team Lead: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

United Veterans home loans was awesome..the organization of things streamlined. And Diana seaman was a very awesome and great realator.
Thank all of you at united Vetrans home loans for the great job done. I was so happy to deal with your organization. If I could give a 100 for the job done I would. But a 10 will have to do. Again, thank you all so much.Rickey Furtado.

headshot image of Victoria Colson

Loan Officer: Victoria Colson

NMLS# 2340924

5 out of 5 Stars
Photo submission from Donald J.

Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars

Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.

headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer Team Lead: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

The entire team was absolutely perfect in every aspect. From keeping it professional to also personal, these guys made it as close to stress free as I think buying a home can be. Will definitely always recommend them!

headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

Ready to see for yourself?

Experience first-hand why 379,553 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars

I had always heard that applying and receiving a VA loan was a long and drawn-out process. Veteran's United made it very simple. There's still a good deal of paperwork, but they managed it well.

headshot image of Greg Tartaglia

Loan Officer: Greg Tartaglia

NMLS# 738413

5 out of 5 Stars

Veterans unit was very friendly respectful and helped me in a timely manner. They were able to get me in a home in a short period of time and worked with me diligently to make sure that I had all the required documents that I needed. They helped me thoroughly through the process day and night, even with my busy schedule. Now that I have my new home hopefully my family will be back together soon.

headshot image of Nick Holman

Loan Officer Team Lead: Nick Holman

NMLS# 1052289

4.5 out of 5 Stars

The team was very helpful and always quick to assist throughout the home buying journey.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars

The entire Veteran's United team were very helpful. Great communicated throughout the entire home buying process. I highly recommend Veteran's United. Thank you for all your help.

headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Photo submission from Jonathan M.

As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

4 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars

We had an exceptional experience with Sam and his team. I most definitely would recommend them. Everything was clearly explained and timely.

headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars

I had many nervous moments during the process, each time I contacted Seth ; he was quick to respond and talked with me until I understood what was at hand. He is very good at his job.

headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

Ready to see for yourself?

Experience first-hand why 379,553 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Jimmy and the whole team were amazing to work with very easy process they were always available to talk 100% would recommend to friends.

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
headshot image of Jeremy Arnold

Loan Officer Team Lead: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer Team Lead: Moya Brown

NMLS# 1493916

5 out of 5 Stars
headshot image of Katelynn Walters

Loan Officer: Katelynn Walters

NMLS# 2497535

5 out of 5 Stars
Photo submission from Jeremy L.

Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

2 out of 5 Stars

A great company to use if you want your hand held aggressively some steps of the way while being seemingly ignored during others.They seem to have little understanding of the complexities associated with a short sale, and will expect you to rush rush rush their deadlines while acting nonchalantly when you need something done on a timeline.For a company that seemingly specialized in VA loans, they don’t seem to fully grasp that military members don’t always operate on a M-F, 9-5 schedule, like they do, and frequently act annoyed/confused when you let them know that certain tasks will be accomplished as soon as a military member working 12 hour night shifts is able to review them.I suppose the only positive aspect of the experience was the relatively low interest rate (after not explaining rate buy down with points and that this was how we record our low rate), and the fantastic realtor that they recommended. Otherwise, a mediocre experience, at best.

Response from Veterans United

Hi Zachery,

Thank you for sharing your experience. I’m sorry the process left you feeling rushed at some points and unsupported at others. A short sale can already bring additional moving pieces, and trying to navigate those while working 12-hour night shifts only makes clear communication and flexibility that much more important.

We should be helping make the process easier to understand, including conversations around deadlines, rates, and points. I’m sorry you walked away feeling like those conversations weren’t as clear or considerate of your schedule as they should have been.

I’m glad your realtor was a bright spot in the experience, and I appreciate you being candid about where we fell short. If you’d like to talk through your experience further, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com.

Take care,
Claire S., Client Relations Manager

3.5 out of 5 Stars
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

We could not have asked for a better experience. They treated us like people and not like an accountant. They 20 stars all day long!!

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Jake Albers

Loan Officer: Jake Albers

NMLS# 2709266

5 out of 5 Stars

Very professional and accommodating to me and my family.

headshot image of Macenzie Snoddy

Loan Officer: Macenzie Snoddy

NMLS# 2045877

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $75,000 toward your new home! No purchase necessary; see official rules for details.