Fantastic work, always available for questions or help during the loan process and even after closing and beyond. Second loan thorough Jacob halls team and as always a happy customer.
The team was on top of everything for me and made the process that much smoother, happy to work with them all again in the future!
Mallory‘s compassion and drive for taking care of her clients is a true gift. Mallory not only cares about her clients getting into the home that they desire, but who is on their team and taking care of them!
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
The overall service was exceptional, providing a comprehensive and attentive experience from start to finish. Patrick and all the staff demonstrated remarkable professionalism and diligence, promptly resolving any questions or concerns I had. I've never received such outstanding service before; the transition was easy . I am truly satisfied with the experience and grateful for the support. God bless you all.
VU was an amazing experience for our first-time home buy. I was continually impressed with how much thought and effort they've clearly put into crafting the experience: they covered all bases. I felt highly valued as a person. Dean Crippen was our awesome loan officer. He and his associate Sean Allen (equally awesome) were both energized to get the win for us. Dean and Sean were diligent about keeping the process on track and moving forward quickly, keeping all parties connected in. We started the process on May 22 and closed on the house, keys in hand, on June 24. That's speed! They were highly communicative and knowledgeable. I couldn't ask for a better experience. My family and I are so happy with our new home.
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Tonya Dawson and Jimmi Kriz along with everyone else were great. They addressed all my concerns and answered all my questions, but which I had many, in a timely professional manner that I could understand. Tonya and Jimmi were very patient with me and I can assure you I was not the easiest customer they've had. Really appreciate everything they've done and would definitely recommend them.
The process went extremely well. The team handled all our questions quickly and provided easy to understand answers.
Nothing else to add
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Tommy and his team did an excellent job, having the documentation ready and answering questions about the loan. They were very diligent and proactive. Fantastic job.
Some people were good some people I had to beg them to send me stuff they said they would send a week ago on multiple occasions. Some people would have good response times (within a couple days) some people would ghost me for weeks after I tried multiple times to get into contact with them. Some people when I needed something from you guys would get me my help. Some people the only time they would communicate with me is when they needed something from me.
Response from Veterans United
Hey Ryne,
I appreciate you sharing this with us. I’m glad there were people along the way who were responsive and helpful, but I’m sorry that wasn’t consistent throughout your experience. Having to follow up multiple times for something you were expecting, or going weeks without hearing back, can make an already stressful process much more frustrating.
Communication should feel like a two-way street, and I understand why it was disappointing to feel like you were sometimes only hearing from us when something was needed from you. I’d like to learn more about your experience and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Maggie and her team were great and answered any questions I had in a timely manner.
Bill made the process so smooth. Veterans yook care of more than we expected. Thank you!
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
I had a great experience with Veterans United purchasing my first home using my VA loan benefit. My loan officer, Eric, along with the lending team, were very helpful throughout the entire process and worked through any issues that came up along the way. Communication was great, and I always felt informed about what was needed next. I’m very grateful for the support I received and would definitely recommend Veterans United to other Veterans looking to purchase a home.
Y'all were so nice and helpful. Y'all even helped with not just the house but helping out get our utilities on and had so many helpful information. Thank y'all for all you have done
Thank you all for making this home buying process easier. Also, I appreciate the Air Force plaque sent home following closing. Thank you again.
The staff were helpful from beginning to end. Great communication and customer service. I will strongly recommend. Thanks for everything.
