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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
464,463 reviews
787 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 464,463 unfiltered reviews

Starting on Page 24 of 15,483. Return to Page 1

5 out of 5 Stars

I think the patience in understanding the process, and the consistent communication was really beneficial for my wife and I.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars

As U.S. Army veteran I found the Veterans United group was extremely well coordinated as each team member was in communication with the others. Any questions that aroz were quickly answer with guidance along the way.
My assigned realtor was so very wonderful and helped me shop for our new home day and night until we found the right one. Even after the sale she made herself available and assisted with numerous questions and issues.
My insurance agent became involved as we moved towards closing and became an intricate part of the team ensuring his part would enter the fold seamlessly.
As with any major purchase, there are many eyes to dot and tees to cross. Each team member made sure I stayed on track completing each task at the appropriate time.
If I was to purchase another home or knew someone that was, I would definitely recommend Veterans United 100%.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

1.5 out of 5 Stars

I seemed to have stumbled with a lot of issues, needed to know more of the payments ahead maybe a height in awareness but it’s why some can shy away from business. Also some may not have the time for videos such as myself because one should know the military is always moving and barely gives breaks/time to review such information such as being overseas in my experience. Lastly the closing was a bit of a mess, my wife being on the paperwork was not ideal because she is not a citizen yet and I planned on doing the right paperwork after the fact.

Response from Veterans United

Hey Angel,

Thank you for sharing your feedback. I’m sorry parts of the process felt frustrating and overwhelming, especially while balancing military life and being overseas. I understand how difficult it can be to find extra time to review videos or additional information during a move or transition.

I also apologize for the confusion and stress surrounding the closing process and paperwork involving your wife. Your feedback about communication and setting expectations is truly appreciated and helps us improve the experience for future borrowers.

If you’d like to talk more about your experience, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Adrian F.

Thank you Veterans United for making the house buying experience smooth!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars

The process went extremely smoothly and quickly thanks to the great help by Laura and Brayden

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars

The staff are very professional and helpful throughout the entire house loan and house hunting process.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

4.5 out of 5 Stars
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

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5 out of 5 Stars
headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

4 out of 5 Stars

I appreciate how organized they are and how they communicated with me about things needed or status updates. This is my second loan with VU. Both times I had Phi Smyzer helping me and he is absolutely amazing to work with. His professionalism, attentiveness and communication are always what makes the difference for me. During both loans I was going through rough times, which means that I was very stressed out and had the need to ask a lot of questions. Phil was very patient and always provided me with clear communication and realistic expectations. I am very grateful for Phil!

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

4.5 out of 5 Stars
headshot image of Ian Reed

Loan Officer: Ian Reed

NMLS# 1289062

5 out of 5 Stars

Stephen Erickson and his team are absolute rockstars. They are the reason I am a returning customer!

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars

Yes, I would recommend Veterans United Home Loans to family, friends, and others. Everyone I worked with was great throughout the entire process. They followed up regularly, responded promptly whenever I reached out, answered all of my questions, worked around my schedule, and provided all the information I needed. Thank you for making the experience smooth and stress-free! Thank you Macenzie, Melissa, Nick, Darren and anyone else that I forgot to mention.

headshot image of Macenzie Snoddy

Loan Officer: Macenzie Snoddy

NMLS# 2045877

5 out of 5 Stars
Photo submission from Natasha M.

Homeowners at 20!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Aaron Esterle

Loan Officer: Aaron Esterle

NMLS# 2388497

5 out of 5 Stars
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

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Experience first-hand why 370,197 homeowners give us a perfect score!

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5 out of 5 Stars

We were not sure if we would be able to get a home loan. I called veterans united after seeing their add on facebook. To my shock not only were we qualified but approved for the full amount of our home.
Everyone else was telling us no and no way
The buying process was so fast and easy, I still can’t believe that in less than a month we’ve moved into our new house.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

The lending team was incredibly helpful throughout the process, as well as communicative in advance of any hurdles.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Photo submission from Myles H.

Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars

The team was outstanding at communicating every step of the way, any changes and we’re 100% honest. Use them as future business models.

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars

Katelynn was great. Becky as well

headshot image of Katelynn Walters

Loan Officer: Katelynn Walters

NMLS# 2497535

5 out of 5 Stars

Outstanding! If I could rate my experience higher than a 10 I would! The team I was honored to work with really put me and my values first. Any questions or concerns I had no matter what time day or night they were always right by my side to answer.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
headshot image of Heather Carmichael

Loan Officer: Heather Carmichael

NMLS# 2732336

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