Jamie was very helpful with every detail. The only problems I had was when the appraisal was due, I thought that was to be paid for as part of the cash at closing funds, because in the loan estimate that is where it showed up. I was not informed that I had to pay for the appraisal before it would be done. Once that was made clear, I paid it immediately. The other issue, not a big one, but still not as it should have been, is that they use a property tax estimation system instead of getting the actual extant property taxes which I gave them, so their calculated monthly payment was off by the error in their property tax estimation system. Why use an estimation system when the actual data is known and well documented?
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
I mean for me they made it pretty easy and straightforward, but my situation was strictly VA income and it took me probably less than 30 days close on the house a new construction out at that.
From the time I first reached out to VU to the funds being available on time for closing (not all that common with other lenders) everything went just as the team explained it would.I could not be happier with the service that I got from Veterans United.
Aimee, Liam, AshleyAwesome!!!!
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Very informative
And answered all my questions, no matter how small they seemed
Sometimes my emails would not be answered.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Chris you and Elli was so amazing and helps so much thank you both it was great to work with you
Veterans united was recommended to me from a friend. We were sitting next to each other at work and I mentioned that I was looking to buy a house soon and wasn’t sure where to start. My coworker said he was currently in the process, and said it was all smooth and super easy going through VU.So I figured I’ll give it a shot. I filled out the application online. Got a phone call 10 minutes later. After that, the entire process was super smooth from start to finish lots of phone calls to answer any questions I had text emails, etc..Now that we have closed on our house, we can look back and say wow I’m glad I went through VU. The entire process was amazing and we were very appreciative of Kenzie and the other team members!
As I began my own buying journey and shopped around for rates, I quickly discovered that dealing with Veterans United was so much simpler and convenient than other potential veterans home loan lenders. I tried Navy Federal credit union and a couple others and quickly became very frustrated with them. However, with Veterans United, they made it very easy for me. It made it very easy to make a decision about which lender to use. The whole team was outstanding.Shane Ward constantly kept me informed about what was happening. Andrew Carter took me through the underwriting process and made it seamless. They both deserve special mention.The concierge, Nicki Blevins, was always available. The whole process was smooth and painless. Kudos to the whole team.
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Crystaline was absolutely amazing . The process was flawless . The only thing was with Catrina Heath. In short … she pulled a fire alarm for a fire that didn’t exist . Catrina , words carry a lot of weight during this time and my only advice to you is to check how you are communicating with your customers, and check in with your partners before sending out something that gravely impacts months of planning and hard deadlines . Lastly , an answer back is better than no answer at all , I know life is busy for us all but it is no excuse to leave myself and others on my side without a response for days . Respectfully , do better for the next people and good luck.
This is the best team I have ever done business with and if anyone ever needs to buy a house this is the team they need to work with.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Helpful, knowledgeable, always willing to answer questions, process with the to-do list was easy. Definitely on your side, felt like at times they making the deal go through with shear will power. Awesome team!!!
We went through a nightmare purchasing our home at no fault to our team and they were all outstanding and went above and beyond for us. THANK YOU!
The only issue we had in the process was repeatedly asked for items that we already have given, some items were asked for 3 times.
Other than getting frustrated from that we were very satisfied.
