Simple. After things to do are complete your home free one way or another.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
Everyone was patient with me and that was truly appreciated. Sometimes I felt that I may have come across as being rude, but they never took it that way and was quick to respond. There were some things that I didn't understand but they were there to explain what it was in a way that made sense to me. I would definitely recommend VU to friends and family.
We had a wild ride (seller side) for my home buying experience. Michelle rolled with it and got me to the finish line.
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Veterans United made the home-buying process easy and stress-free. Everyone was incredibly friendly, professional, and genuinely cared about helping me every step of the way. They did an amazing job, and I couldn’t be happier with my experience. Highly recommend!
Alec was absolutely amazing to work with! I went into contract on 3 homes and had to cancel the 1st 2 due to inspection findings. Always genuinely supportive and helpful, Alec was extremely resourceful in aiding with any obstacles encountered. My closing was complicated because the seller/selling agent was difficult to reach and uncooperative in a lot of ways. Alec worked extremely late/early after hours to help ensure closing could occur on time. Thank you So Much Sir!
Veterans United is awesome! They were extremely helpful and walked us through the home buying process!
I won't work with anyone else.
Professional courteous friendly and reliable very knowledgeable
Colin and the team were seriously amazing. He was extremely patient in answering all our questions and gave very clear information regarding the loan and process. His effort and communication was one of the reasons we went with veterans united.
This has been the easiest process ever. Everyone has been super helpful and polite, and the app is super user friendly.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alex and the entire team. John Kirby, and Madeline were all amazing! How easy it was to reach all of them, and the speed at which they were able to reach back out was truly phenomenal. Closing in 23 days... WOW!
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
I asked to do things with pen and paper, because I am not adept with the internet or a computer. They insisted on using internet. That was very frustrating for me. However, Ashley was quite helpful when I hit a snag.
They worked with me through everything and made sure I understood everything I am very happy I chose veterans
I had a very positive experience with Va home loan, Allison and Eric were very helpful and I thank them both
