I cannot say enough positive things about my experience working with Horace Johnson as my loan officer during the purchase of my brand new home. From the very beginning of the process through closing, Horace was professional, responsive, knowledgeable, and consistently committed to making sure I was informed, comfortable, and confident every step of the way.Buying a home is one of the biggest decisions a person can make, and it can easily become stressful, confusing, or overwhelming without the right people involved. Horace made sure that was never the case for me. He kept me extremely well informed throughout the entire process — not just when something major happened, but during all of the smaller steps in between as well. I always knew where we stood, what was happening next, what was needed from me, and what to expect as we moved forward. That level of communication made a tremendous difference and gave me a lot of confidence throughout the home-buying experience.What stood out the most was how smooth and efficient the entire process was. Horace and the team made no mistakes, stayed on top of every detail, and moved at the exact pace I needed as the buyer. Whenever I wanted things to move quickly, they moved quickly. Whenever I needed information, clarification, or reassurance, I received it. There was never a point where I felt like I was waiting unnecessarily, being left in the dark, or having to chase anyone down for answers. That kind of consistency is rare, and it speaks volumes about Horace’s professionalism and the strength of the team around him.The entire buying team demonstrated qualities that I genuinely associate with the Army values: selfless service, integrity, duty, and respect. They put the buyer first, they did what they said they were going to do, they handled their responsibilities with urgency and precision, and they treated me with respect throughout the entire process. Those values were not just words — they were shown through their actions, communication, attention to detail, and commitment to getting everything done the right way.Horace especially showed a level of dedication that made the experience feel personal, not transactional. He was not just trying to get a loan completed; he was helping me purchase a home. That distinction matters. He took the time to make sure I understood the process, made himself available when I had questions, and handled everything with professionalism and care. I never felt like I was just another file on someone’s desk. I felt like I had a team behind me that truly wanted to see me succeed and close on my home without unnecessary stress or complications.I also greatly appreciated the speed and accuracy of the team. In a process where even small errors can cause delays or create unnecessary problems, Horace and everyone involved performed exceptionally well. Everything was handled correctly, efficiently, and with a clear sense of purpose. They respected my time, understood my goals, and worked with the urgency needed to make the process move forward smoothly.Because of Horace’s communication, professionalism, integrity, and commitment to excellent service, I would absolutely work with him again. In fact, I will work with Horace again in the future if the opportunity presents itself. I would also confidently recommend him to anyone looking for a loan officer who is knowledgeable, dependable, respectful, and genuinely invested in helping buyers through one of the most important financial decisions of their lives.This was an outstanding experience from start to finish. Horace Johnson and the entire team exceeded my expectations, and I am extremely grateful for the role they played in helping me purchase my brand new home. I could not have asked for a better loan officer or a better team to guide me through the process.
Wei Wei was great. She helped me with my loan in Hawaii from afar (east coast) and was available anytime I had questions. The process was made as effortless as possible and I couldn’t be happier with my experience!
Thank you Veterans United for making the house buying experience smooth!
The team was great. Everything went smooth. The team's response time and communication were great.
Andy is phenomenal. Always ready to answer my many questions and assures I fully understand.
We started with another lender because of issues with builders proffered lenders and the issues with lenders completely ended. The builders agents tried to create drama but every time we got in touch with Kevin and Jared it was under control and they had the paper trail to support the fact the builder and his agents had manufactured or lied about something and tried ti blame it on our non preferred lender. We leaned on Kevin and Jared and they surpassed expectations.
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Working with Veterans United was great. They kept us in the loop the entire time and were incredibly helpful. It felt like an entire team was rooting for us and supporting us through the whole process. They treat you like family and never make you feel rushed.
Debbie was amazing and made the buying process so much easier and smoother. She guided us through the whole process and answered every question we had. Highly recommend!!!
Hanna Schwartz and her team were really awesome and working
You all did an amazing job! There was good communication, and everyone made the home buying experience so much less stressful. Thank you for all your hard work. We couldn't recommend Veterans United enough!
Homeowners at 20!
Outstanding experience, once again!We first worked with our loan officer, Hunter Hukari back in 2019 for our very first home purchase, and when it came time to buy again, reaching back out to him was an absolute no-brainer. Just like the first time, Hunter and his team were amazing to work with.Hunter is incredibly knowledgeable, personable, and genuinely awesome at what he does. He has a way of making the entire process feel completely seamless and stress-free. He is a massive asset to Veterans United and an invaluable resource for veteran home buyers. Because of Hunter, we will continue to be lifelong Veterans United customers. We can’t recommend him and his team highly enough!
I would recommend Veterans United.
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They help you every step of the way. From making sure your credit score hits the minimum threshold to making sure every document you need to submit is correct.
This process has been amazing going through Veterans United. My team was absolutely amazing!
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Everyone was more than willing to help and answer any questions I had. It was a very good experience.
All the people were very nice and made the process very good to me
Veteransunited was with me all the through the whole process to get us into the home.
