All those that helped with my load were outstanding
It was great to work with Mary she was very patient and answered every question and if there was anything she couldn't answer straight away she always got me the answer really fast
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
very grateful to the team who helped me through out the process. i am glad and just overall greatful that i got a house and was able to do so.
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My refinance was extremely easy. Response time was excellent
I enjoyed my experience so much
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Yes I would highly recommend - my loan officer was Rachel Bruce and her team member Stephanie were great. They kept my husband and I up to date in the process, the app was user friendly and organized so I knew what I had to get done on the to do list. United VA Home Loan was great and helped us get a house that we can now call our home. I am very satisfied.
No, I would not recommend Veteran’s United. As a 30 year retired senior officer, I elected what I thought was an easy option. What I got was a complex, error-filled process that incurred numerous delays. Having borrowed just $122,000 for a 110 year old desert home appraised at just $153k, this home buying experience should have been easy. I opted for a conventional loan rather than a VA as I didn’t need the 100% option. Having been through 8 prior real estate transactions, this one takes the cake… excessive delays, missed closing dates on the part of the lender, excessive closing costs ($7,800) even though I chose a conventional loan to avoid up charges associated with VA loans, poor communication and not just with me but with the selected title company. I won’t be using VU again and I urge others to really take a hard look before they select them for their mortgage needs. Oh yeah, you local FCU will come through with a better APR assuming you have decent credit.
Response from Veterans United
Hi David,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience fell so far short of your expectations, especially given your previous homebuying experience and military service. We understand how frustrating it can be when a transaction that seems straightforward becomes more complicated than anticipated.
It’s disappointing to hear that delays, communication issues, and closing costs left you feeling unsupported throughout the process. Our goal is to provide clear guidance and consistent communication with both our borrowers and our closing partners, and I'm sorry that wasn't your experience.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve. If you'd be willing to discuss your experience further, we'd encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We'd welcome the opportunity to review your concerns with you.
Sincerely,
Claire S., Client Relations Manager
Our team was amazing, they were so supportive, kind and very knowledgeable. I would highly recommend. Thank you for everything
The Eisenbraun’s
Everything was incredibly easy and smooth. The only thing we had an issue with was that sometimes the paperwork we needed to fill out in order to close needed to be filled out in a timeline that was too short like when my husband was in the field and couldn’t go in and get the paperwork needed. If there was a way to send out the paperwork earlier to give a little more wiggle room that would’ve been great.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
I would say miss Andrew and his team worked very hard and very good together and I think everyone should really take a lesson of it and I will get all of them 10 all day long and I will let people know veteran that they can get a house and thank you very much for your time and your efforts and everybody’s patience
Outstanding Experience with Veterans United!
My Veterans United team was absolutely phenomenal! They kept me informed every step of the home-buying process and made what could have been a stressful experience feel smooth and effortless.
They connected me with an outstanding realtor, helped me find reliable movers, and even made shopping for homeowners insurance simple and convenient. Every detail was handled with professionalism and care.
I highly recommend this exceptional team—Derek Russell, Courtney Black, and Realtor Telicia Wade Perry. They were professional, courteous, personable, and excellent listeners who truly cared about helping me find the right home and ensuring everything closed efficiently and on time.
The entire process was fast, seamless, and exceeded my expectations. If you’re looking for a knowledgeable, dedicated team that will guide you every step of the way, Veterans United is the way to go!
