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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
464,602 reviews
850 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 464,602 unfiltered reviews

Starting on Page 24 of 15,487. Return to Page 1

5 out of 5 Stars

Amy and her team were outstanding!
They went above and beyond - they were patient, professional and informative.

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

4 out of 5 Stars
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars

We absolutely loved how seamlessly our loan process went, we loved every part of our loan! Even our kids!

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars

I always use veterans united as my go-to lender. Derek Harmon and his team have always helped to make the process as smooth as possible. They see obstacles not walls and are great at problem solving. This is the second time I’ve worked with them and hold onto this specific team’s contact information for the future. If you’re going to use veterans united I recommend contacting Derek Harmon and his team.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Photo submission from Andrew W.

In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars

Just unbelievable excellent over the top service

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

5 out of 5 Stars
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

4.5 out of 5 Stars
headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

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5 out of 5 Stars

My team did exceptionally well getting my loan together and getting me to closing. Would highly recommend.

headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

5 out of 5 Stars
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

3.5 out of 5 Stars

The loan process was made fairly simple.

headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

4.5 out of 5 Stars
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Photo submission from Santonio W.

The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!

headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

5 out of 5 Stars

The whole team was amazing to work with. They made my first home buying experience a breeze!

headshot image of Ashley Tasco

Loan Officer : Ashley Tasco

NMLS# 2533214

4.5 out of 5 Stars
headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars

Very easy to work with. Greg and his team are with you every step of the way .

headshot image of Greg Tartaglia

Loan Officer: Greg Tartaglia

NMLS# 738413

1.5 out of 5 Stars

It was a horrible experience. I felt like everything was left to the last minute. Our loan was delayed by 12 days, I feel this was all on VU. I called the VA the day prior to our closing and they never even received the package to review. It was a very stressful experience. Our family was moving across country, and I felt like VU could care less. Overall, the worst experience I have ever had. I should also add, they added a customer care person to our loan because of the issues, but all she wanted to do was act as another loan coordinator. I asked her to figure out what happened to our loan and conduct training so it doesn’t happen again. Never heard from her again. I would not recommend VU to a friend. I hope to IRRRL out of VU as fast as possible.

Response from Veterans United

Hey Brandon,

I'm really sorry to hear how stressful this experience was, especially while coordinating a cross-country move for your family. A 12-day delay at such an important stage of the process can create a lot of uncertainty, and I can understand why you'd feel frustrated and let down.

It's also disappointing to hear that you were left feeling like your concerns weren't fully addressed when you asked for more information about what happened. When something doesn't go as planned, you deserve clear communication and to feel heard throughout the process.

I'd appreciate the opportunity to learn more about your experience and review the concerns you've shared. If you're open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.

Thank you for taking the time to share your feedback.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars

Great communicators. Seemed to anticipate any problems.

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars

Everyone made the process as streamlined as possible

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars

Wonderful process with the whole team.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Photo submission from Rashiid N.

Thanks Blake and our whole senior loan team, for our first home, happy holidays!!

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

4 out of 5 Stars
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars

Fantastic all around between Tim, Brandon, Sean, and Kimberly. Responsive, patient, understanding, and intuitive (being able to move things forward without having to specify)

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
headshot image of Mallory Mason

Loan Officer: Mallory Mason

NMLS# 2801193

4 out of 5 Stars
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars

As a first time home buyer my family and I had lots of questions, and veterans United had the answers to those questions. In fact the whole team was very helpful throughout the entire process. It felt like my family and I had someone In our corner fighting for us. Now being first time home owners makes my service feel worth it.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

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