They went above and beyond to ensure our satisfaction. The service was quick and reliable, and the staff was incredibly helpful.
This team from Veterans United has been so helpful and have had open communication throughout the entire process.
Jon and his team blew my expectations out of the water. My home buying experience was literally stress free.
Had an exceptional experience particularly with Jake McKay. He was very tentative and quick to address problems or questions we had. What I particularly appreciated was if he didn't know something, he didn't try pulling a fast one. He mentioned he would need a few minutes to get us a for sure answer leaving no room for doubt. From start to finish Jake was fantastic, he left an amazing impression on my family.
great communication. helpful in getting all my to do's done. honest and prompt
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Very professional, kind, and expedient.
Kept changing what they wanted. If they had just told me in the beginning this would have easier. Also answer emails and phone calls would have helped.
It was great working with Martin and the team. Thanks for all the help and clear instruction!
We commend Sarah, she was wonderful to work with, always responded back to us quickly if she missed our phone calls. She was very courteous and knowledgeable during the whole process.
I have nothing but great things to say about the entire team that worked with me at Veterans United, from Nikki to Rob and Bailey. They kept me informed from day one, gave me advice, made sure I knew exactly what to expect during each phase of the process. I truly felt like they did all the heavy lifting and I just breezed my way through to closing once my home was under contract. I cannot recommend this team enough!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Kapil went up and beyond for us! Thank you so much
Couldn't have went better in any way. All questions were answered quickly and in depth. EVERY team member was outstanding.
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My home buying team was outstanding since day one. Shawnee helped me with everything I had to ask and consistently responded to emails regardless of time of night. She made the process easy and simple every step of the way. She was a huge help to me and my family during this process.
Our Loan Officer Aaron Guinn went above and beyond to get us to the finish line in purchasing our first home. He was able to help us with any questions or concerns every step of the way. The home buying process can be intimidating for first time buyers but Aaron made the process as smooth as can be and I am very grateful for all his help. It was an absolute pleasure working with Aaron and I would 100% recommend him to family and friends!
Well it took awhile but it was worth it thanks
Very nice people to work with.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Chase and his team were amazing through the process! We are greatful for everything they helped us out with!
Joshua Schmidt- was exceptional- walked me through every step, returned my phone calls. He reassured me and explained the process.
Sean and everybody on that team was absolutely fantastic I had a lot of questions a lot of concerns they were supportive they answered me they got to me immediately sometimes two or three of them the best experience I've ever had and I would highly recommend them to anyone especially if the rest of the teams are like that team there great job!
