Veterans united contacted me within a couple of hours of me filling out their online form. Communication was amazing. I never felt like I had to ask for anything. They were always on top of everything.
Sam, Jasean, CJ, Chloe, and Cooper were all a pleasure to work with. They walked me through every part of the process and were always available when I reached out. I honestly couldn't have asked for a better team!
They are easy to work with. Always there to answer questions about difficult decisions. This is our second goal around with him and I cannot speak highly enough for everyone that we worked with. Thank you.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Tory T. was phenomenal! From the time I started this journey 11 months ago, Tory provided unmatched support, expertise, and dedication. Navigating the home-buying process can be overwhelming, but Tory made everything seamless, answering every question and keeping me on track every step of the way. Veterans United truly sets the standard for customer service, and working with Tory made this entire experience exceptional. Thank you for helping me cross the finish line!
I will recommend it to others but please be more specific when doing a closing
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I liked working with Josie and Kat very much, everything went very smooth because of them. They definitely look out for their client and want the best for them.
Emily, Zachary, and Daniel have been phenomenal to work with!
Team was amazing responded quickly and professional
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
You don't want my review trust me! l did send an email to customer support to the make them aware of all the closing mistakes that were made. Next step is a media blitz to reach out to as many people as I can to not choose Veteran United as their mortgage company.
Response from Veterans United
I'm sorry to hear about your experience Michael, especially with the mistakes you mentioned during closing. Buying a home is a big milestone, and I understand how frustrating it can be when the process doesn't go as expected. I appreciate you taking the time to share your concerns with customer support.
I'd welcome the opportunity to look into what happened and make sure your concerns are heard. If you're open to speaking further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I'm happy to take a closer look at your experience.
Sincerely,
Claire S., Client Relations Manager
Actually looked at what I had for bills and come up with the best solution.
Overall the experience was great, the appraiser they sent did a terrible apprasial and compared our custom built home to a cookie cutter home in a subdivison nearby. Make sure you fully get on the same page with the appraiser before they send in paperwork because there is no changing it in a realistic time frame and more than likely not changing it... cost and apprasial was over $100k difference and the comparable was nothing to compare to. So very disappointed on that.
Steve Rose at Veterans United was a pleasure to work with. Very straightforward and made the entire process easy for me. Will have my business again when it's time to refinance.
Overall the process to get started was great. However, once the approval process had started, it felt very rushed. I remember asking a few times about the reimbursement methods and getting different answers, or asking if lower the loan amount and take less out. I got the impression that it was too much paperwork so it got shoved along to the next stage.
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Thank you VU team! The process has a few hiccups but they were fantastic at resolving and making themselves available for me when ever I needed them as well as being patient with my baby questions, delays, and concerns.
None of the horror stories about going through purchasing a home that I always heard about growing up can be lent any credence from me. Veterans United took care of all the heavy lifting, kept things on track, constantly reached out to ensure I was on task and informed, and when a hiccup arose they jumped in and smoothed things over quickly. Couldn’t be happier with my experience.
