Since the start VU had been there for me every step of the way. From looking for a home, to buying it, VU provided excellent service and guidance. Especially Phil S. And Eric M.!
My son and I got into our new home in time for Halloween!
The whole process of being a first time home buyer was made so simple by Mr John and Kyle. They were there every step of the way and assisted with all problems that came up making this home buying experience a great one for me. I’m so glad to have the team I had. I can’t thank them enough for helping me get the home of my dream.
I value honesty not lies starting with this is my personal phone number that went to unknown number of people. They could have saved a lot of stress by explaining what needed to be corrected on the to do list. And the to do list should be put out once not added too every week. My loan was 13 days past the date I requested it was started near Thanksgiving and was granted on 6 January requested for 23 December with a closing date of 3 January.
Response from Veterans United
Hi Ronald,
I’m really sorry for the stress this caused. You’re right to expect clear, honest communication, especially when it comes to something as personal as your phone number and as time-sensitive as your closing timeline.
I hear your frustration with the to-do list changing week after week. When items are added instead of clearly laid out upfront, it can feel overwhelming and unnecessary. That feedback is important, and I appreciate you calling it out. I also understand how disappointing it is when the loan timeline doesn’t align with the dates you requested, particularly around the holidays when time already feels compressed.
I’d like the opportunity to look more closely at what happened here and make sure your concerns are fully understood. If you’re open to it, please reach out to our Client Advocate team so we can review your experience in detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Thank you for taking the time to share this. Feedback like yours helps us do better.
Sincerely,
Claire S.
Client Relations Manager
I have used Veterans United 3 times and they have always excelled in their service. I always recommend them to other Veterans.
Attention to detail… goes above and beyond! Guides you through the process and the To Do list is the best. Answers questions within minutes or hours, but definitely same day. Used a few times and will use again…. The process actually helped husband and I clear debit and make us more debit cautious
Everything went exceptionally smooth and they were very helpful!
Everyone was great. Communication was precise and timely. Everything was completed before the due date. Highly recommend!!!
I'm impressed with everyone involved. You can literally apply and have all the work done with and for you, without traveling to an institution doing miles of leg work only to find out yea/nay.
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Some if not the best communication when it comes to buying a house through specifically joseph S. and Amanda M. Thier team is amazing when I comes to urgency, professionalism, and a actual care for me to be a homeowner
You are very fortunate to have an employee as dedicated as Jamie. He was with me 100% of the way including weekend and late night phone calls. He made closing on this house a real pleasant experience.
I will definitely be contacting VU with my future mortgage needs. Josh and his team were very efficient and professional with my mortgage refinance.
we enjoyed working with everyone thank you for everything.
Don worked with my family for over a year, always prompt, responsive and supportive. Very trustworthy and helpful.
I went in to this process very cautious and a bit hesitant. The team that was with me was outstanding. The communication was excellent. quick responses to my emails and I don't believe I ever left a voicemail because my calls were always answered. everyone on the team was very knowledgeable and they all always made me feel comfortable and at ease. I felt the team was always on my side. Even when we had things done and were waiting for response from the seller my team always checked on me to be sure that all was well. My wife and I are grateful and are ready to start this huge new chapter in our lives. Thank you to everyone involved.
