I was impressed with the level of assistance and the regular status updates I received!
Smooth quick process
Fantastic customer service and support. Without a doubt the easiest home purchase I have ever made. Thank you VU!
we enjoyed working with everyone thank you for everything.
Very helpful
Veterans United made my first home buying experience so pleasant & I am forever grateful! Thanks again to my team for getting everything done so quickly & efficiently! Especially Josh Jennet & Gavin they were both especially helpful!!
Everyone was courteous, friendly, and professional.
Great communication and great staff , overall made my home buying experience and process fast and very easy.
Veterans United had me pre-approved for a home loan in three days. They had me in contact with an insurance agent and a real estate agent within a week. Thank you Veterans United.
These folks will go above and beyond, truly a wonderful experience. If I ever buy another house I'm coming right back. Special thanks to Johnna and Audrey!
very informational,very considerate,very instructional
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
Thank you!
VU has made the home buying experience an extremely easy process with help every step of the way and answering every question I have had. I couldn't be more pleased.
This was my first home buying experience and it went so smoothly! I was so anxious getting started, and my VA team were there from beginning to end! Even calling to congratulate me once I had my keys. Made me feel very well taken care of!
