Their service was excellent, they kept me informed and in the loop as far as what we needed to complete for the documentation they needed. They let us know when and what changes had occurred over the course of the application process which is very important to me, which is keeping that line of communication going and open on both sides. I highly recommend Veterans United for your home loan or refinancing options!
Thank you to Kris at Veterans United! He helped us through our home buying process, and provided us with the necessary information needed to purchase our home. Kris answered all our questions in a timely manner, and was super patient with us in the early stages before submitting an offer. Once the offer was submitted, Kris worked diligently - along with Levi the senior loan officer, in ensuring we submitted everything necessary to get our home loan approved on time! Thank you again to Kris and Levi for all the help in finding and purchasing our first home!
The modern day FHA process is a nightmare. I had short notice and very little to work with. But VU was able to get me moving immediately, 24/7 assistance and communication with my loan officer and coordinator. As stressed as I was throughout the misfortunes I was dealing with, I was still in my new home within 2 months from first contact. Especially thanks to my Realtor Trey, and Loan Officer Eric!
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Quick and efficient service from every step of the process. Friendly and willing to help.
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Veterans United has been amazing from the start! They've made the process of home buying and refinancing super easy and convenient. Nichole's team is incredible, and I couldn't have asked for better support. Thank you!!
The entire team was patient and great about keeping me informed about what is going on.
Loved the experience. Made the home buying as simple as it could possibly be.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
The team was exceptional. Always timely with responces and answers. Polite, friendly and I always felt that they had my best interest in mind. I have referred a young man to Michael personally. I told him Veterans United is the only place to go for your VA loan and gave him the number and extension for Michael Ewuing. You guys Rock!!!
This was the easiest, low stress buying experience I’ve ever had or heard of anyone else having. We worked with Debbie Beasock and she and her team made financing super easy. She was available to answer many questions throughout the whole process. She was kind and knowledgeable, never making us feel as if we were a problem. We could not have asked for a more wonderful experience.
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I changed locations during the process, opposite coast of the country, and the handover process and restart was seamless.
Some members of the team are amazing, however one member was horrible. Not realizing the appraisal had been canceled 3 times is pretty sad. Then also blaming everyone else for her lack of attention and clear communication was a no go.
Response from Veterans United
Hi Derek,
I’m glad to hear some members of our team were amazing to work with, but I’m sorry that wasn’t your experience across the board. Having an appraisal canceled multiple times is frustrating enough. Feeling like you weren’t getting clear communication about what was happening only adds to that frustration.
You deserved to feel informed and supported throughout the process, and I’m sorry we fell short of that here. I’d like to learn more about your experience and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Patrick and Jack were incredible to work with, very responsive, and made a stressful process easier
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Veterans united made home buying a straight forward and easy experience i highly recommend anyone looking to buy a home to use Veterans United they will not be disappointed.
My team was awesome from Miss Anna to Drew to Sierra. They were awesome. Definitely definitely would recommend again and to anybody else.
Donnie and his team did a fantastic job for us! They answered all of our questions with quick efficiency and clarity. Any concerns we had they didn’t rush us and explained everything respectfully and clearly. We would 100% recommend them!
My entire team was absolutely the best and I could not be more pleased than I am with how my experience turned out!Miguel Rosinski (Loan Officer), Alyssa Aylor (Transaction Coordinator with Miguel), Shawna Woofter (Home Buying Concierge), Kendra Townsend (Realtor), Kari Kelm (Transaction Coordinator with Kendra), Jayme Jeffreys (Escrow Officer), and Stacy Smith (Licensed Escrow Assistant) are the A Team to beat. All were nearly immediately available for questions, assistance, and a deep well of knowledge and guidance during a stressful and uncertain process like buying a home. I would recommend this lineup to ANYONE and EVERYONE hands down.My Situation:
I’m a first time homebuyer and using my vet benefits to their max so I was very unsure if this would work out and had soo many questions - to which every question was answered no matter how deep down the rabbit hole I went.My unique experience included:
1) I am a first time homebuyer,
2) I was using VA home loan benefits,
3) as a Texas resident I also was able to use the Texas Veterans Land Board home loan in conjunction with the VA, and
4) I am a disabled vet.There were so many new terms and information to learn that between my own due diligence and the constant questioning to my team, I gained knowledge and confidence I did not start with on this journey. If at any point I started to get anxious, a quick call to any of them quashed fears and worries fast!I cannot recommend Veterans United enough for this amazing American Dream opportunity and making the Dream a reality. If any part of you is unsure about this home buying journey do not hesitate to reach out to VU and ask all the questions you can. You will not be disappointed!
