Mike Rosa and the team assigned to help me out during this process were absolutely amazing. They communicated everything everything i needed to know and took the time to making sure i understood everything.
Was a easy process and they were so helpful. Quick answers to all questions.
Very quick process in every aspect. Quick to call me back and set me up, quick to get me an agent , and always ready to help.
Great team and fantastic people! Michael, Justin, Megan, Garth and Andy!
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
The team I worked with are extremely professional. I had a great time purchasing my home, and most of that was because Janeanne and her team did such a good job. Communication and ease of use with their app is top tier.
The ladies were helpful and friendly. They made me feel as I was a part of the family.
Sheldon, Heather, and Miles were absolutely phenomenal. These three worked not only with a sense of urgency but superseded expectations. From our initial phone call to the last; each member work accordingly to ensure I was happy especially as a first time home buyer.
Julia, Kayla and Adam made this process so streamlined that it completely got rid of all doubt and nervousness for a first time home buyer. I am overwhelmingly pleased with the assistance and guiding they did and would absolutely recommend them to any veteran friends looking to aquire a home loan! Thank you both so very much for all your help and know it is very appreciated!
⭐ 1 Star — By Far the Worst Mortgage Experience I’ve HadI have worked with multiple mortgage lenders over the years, and unfortunately, Veterans United was by far the worst home loan experience I have ever had.The biggest problems throughout the entire process were communication, coordination, document review, and accountability. Everything seemed to be handled at the last possible minute. Documents and information would be submitted well in advance, only for someone to come back later—sometimes weeks afterward—with additional requests or corrections that should have been identified during the initial review.The constant lack of coordination between the loan team and underwriting made the process unnecessarily stressful. Instead of proactively reviewing information and identifying potential issues early, it felt like everything was reactive and pushed onto us at the last minute.What made the experience even more frustrating was the lack of accountability. Mistakes were repeatedly discovered late in the process, but there was little ownership from the people responsible for reviewing and coordinating the loan. At a certain point, it becomes difficult to accept hearing explanations when the same problems continue happening over and over again.Even the closing documents were not handled correctly. A name was misspelled on the mortgage documents, resulting in us having to re-sign closing paperwork because of an error that should never have made it through the document preparation and review process.This was not a small or insignificant transaction, yet the level of attention to detail and customer service felt incredibly careless. We were making one of the largest financial purchases of our lives, and the process often felt rushed, half-finished, and handled with far less professionalism than the situation deserved.I understand that mortgages can be complicated and that unexpected issues can arise. That is not my complaint. My complaint is the repeated pattern of poor communication, inadequate review, last-minute requests, preventable mistakes, and a lack of accountability when those mistakes occurred.Veterans and military families have plenty of options when it comes to VA home loans and mortgage lenders. Based on my experience, I would strongly encourage anyone considering Veterans United to carefully explore those alternatives.Buying a home is already stressful enough. Your lender should make the process more organized and manageable—not create additional problems because basic communication, coordination, and review are repeatedly handled at the last minute.I would not recommend Veterans United based on my experience.
Response from Veterans United
Hi Shane,
Thank you for taking the time to explain what happened. I can understand why, after dealing with the same communication and last-minute issues throughout the process, you walked away feeling frustrated and disappointed with us. You trusted our team with a major milestone, and I’m sorry the experience added more stress instead of making things easier.
Having to repeatedly follow up on documents and then re-sign paperwork because of an error at closing would only add to that frustration. I appreciate you being so specific about where you felt we fell short because it gives us an opportunity to take a closer look at the experience we provided.
I’d really like our Client Advocate team to have the opportunity to hear more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
Heidi and the team were amazing throughout the entire process. They had answers to every question and were incredibly attentive. It truly felt like my only responsibility was finding the home, they took care of our family's needs, start to finish.
I cam back to Veteran's United for a new home loan for a reason, and Heidi and her team did not disappoint. Could not be happier with any part of the experience. If I could give them an 11 I would.
Our whole load team was absolutely fantastic from start to finish. This was our first home purchase Billy, D.K., and Austin answered every question or concern I had.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Very easy to upload needed documentation. Any questions I had were quickly answered. Only issue I had was the overall timeframe everything took. I thought things would move along quicker. Overall a good experience.
I would like to thank Veterans United for giving me some of the fastest service in the industry and helping me complete my home purchase from beginning to end. The entire process took only 32 days to close. If I exclude the weekends, it took even less time than that. Unbelievable!Mr. Vanamala, your staff was amazing, especially with the communication and follow-up. Everyone was on the same page throughout the entire process.
I financed a home purchase in June 2021, and it took CrossCountry Mortgage two months to get me across the finish line. I am still shocked by how quickly Veterans United was able to get this done.Mr. Vanamala is a top-flight loan officer, hands down. Another advantage he had in his favor was that he knew about the area I wanted to purchase in.
I will always send you referrals to Veterans United because of their highly trained personnel, especially the two people who helped put me on the map. Senior Credit Counselor Ms. Darlene Miller helped me with my credit scores and Mr. Vanamala was my first point of contact regarding my mortgage.Both Mr. Vanamala and I have so much in common, and I really enjoyed working with this young man. His knowledge, top-flight customer service skills and follow-up were amazing and off the charts.
Veterans United has excellent people from top to bottom working for their company. They are all assets to the operation. With my experience in sales, credit, finance, marketing, and other fields, I can say that Mr. Vanamala and Ms. Darlene Miller are hard to find and tough to beat. They are both crown jewels. They are keepers.Thank you again for making my dreams come true. God sent me to your company.Have yourself a spiritual and productive year. I pray that your company stays number one and continues to increase its market share. I will do my part by sending referrals your way and helping you increase your market share in other parts of the country.Warm regards,
Bert E. Chapman
United States Air Force
Agent Orange Cancer Survivor, Two Times
Thank you for the fine work. The whole team were great.
Whitney was great and all your other associates were very helpful during this process.
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Karol and her team were valued, added to the home buying process for me and my wife. Many people call themselves experts because of focusing on one thing in one field. Let’s just say that’s the loan process and the loan officer is a so-called expert. What made Karol and her team expert was far more than just doing this as a profession you had to do with showing respect, respect, not just because of me being a veteran for the sacrifice that my spouse made. It’s respect, knowing that veterans don’t know the process in all the details of Home buying the team absolutely are experts and we thank them for showing us the respect during the process.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
The team I worked with were amazing the whole experience was great.
This team at Veterans United is. Ore than a person could ever ask for. They kept me on task the entire way through the process. Their communication was outstanding. They had the patience to work with me and explain every detail to the fullest. Thank you to everyone on the team. I couldn’t do it without you.
Sheldon and his group were outstanding could not have asked for better support
