Great, easy process and walks you step by step
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Kyle was absolutely amazing! He reached out to me promptly and guided me through the whole process making something that seemed very daunting, seamless. He was always available to answer all of my questions and reassure me when needed. He also ensured his team was there to support me with the whole process. Could not recommend more. Will definitely be using in the future!
They walked me through each step. They were considerate. They even thought of my 3 cats
Working with Mrs Dusenberry and her team was a dream come true! They handled every step of the way and we never felt in the dark. I got calls and updates frequently, and the convenience of using their portal to handle all documents made us feel at ease. Communication was beyond expectations! We will use Veterans United again in the future for sure.
Sam and his team were exceptional! Sam's expertise was greatly appreciated when it came to answering my questions. His team was very proactive in keeping me informed and on task throughout the process.
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I was told my loan was one of the fastest to clear of all VA loans they have worked with. Kevin and Ofelia are outstanding.
Jake P. Was great to work with, he helped me get approved for what I wanted and always answered questions I had. Any issues we ran into during underwriting he took care of in a timely manner.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
The Bryan K, Brayden N and Amy W all around is a great team that really looks out for the veterans . Great customer service they made the process seamless and easy highly recommend.Thank you once again for all your support
The process with VU was so simple and truly amazing. The team supported me through everything and was always there when I had questions!
I would say that I would probably recommend Veterans United as a whole but not specifically the loan officers that were over my loan. It was by far the worst experience I've ever had on a professional level.
Response from Veterans United
Hey Vaneta,
Thank you for sharing this honest feedback. I’m glad to hear you’d still consider recommending Veterans United overall, but I’m really sorry to hear that your experience with the loan officers left such a negative impression. That’s not the level of professionalism or support we want you to walk away with.
Buying a home is a big moment, and the people guiding you through it should make the process feel clear, respectful, and well-managed. Hearing that this was one of your worst professional experiences is something I take seriously, and it’s not something we take lightly.
I’d really appreciate the opportunity to learn more about what happened so we can address your concerns and improve moving forward. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
A great team that kept me honest on the timelines. They would respond to questions very quickly and were able to handle all of my concerns with constant professionalism.
Drew and Susanne made the impossible happen and made me the happiest guy in the world. Professional and friendly
Working with Veterans United was an excellent experience from start to finish. They are knowledgeable, professional, and truly understand the unique needs for veterans using the VA home loan guarantee. They made the process smooth and kept me informed every step of the way. Bennett and his team were always there to answer my questions. I highly recommend them to any veteran looking for a trustworthy and dependable lender!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
I was a first-time home buyer and Nick and his team made sure that I understood the process and answered all of my questions. Through a stressful buying process with delays and last-minute suspense's (on the seller's side), Nick made sure that everything that we needed to get done on our side was done promptly.
From the start Jason and his team had my six. Their high level of communication, know-how and professionalism made the home buying process a breeze. We were able to close earlier than estimated which made me happy. There is no other mortgage team for Veterans to compare to than VU. I'll be a repeat customer for life.
