The people at Veterans United worked hard from Pre-approval to closing with me and my Realtor agent.
Will was exceptional.
Stephen did an amazing job! Ge always responded quickly to my questions and explained in terms easy to understand. He was always willing to run through numbers and go over different scenarios until I was confident. Definitely would recommend him to everyone!
This the second time that I have utilized Veterans United for my home loans and it was a wonderful experience! Kayla was with me every step of the way and kept me well informed throughout.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Tyson and the team were amazing and communicated every step in the buying processes!
From start to finish I was kept abreast of everything! What a great team.
The process was very clear. I had no trouble uploading the documents they needed and my questions were answered quickly.
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Sam and my entire team did a bang up job. Couldn’t have been happier.
From the first person to the last I have enjoyed talking to each and everyone. They were more than friendly they were more like family. Every time I would call or one of them would call it could be about business or just to talk. They would ask how I'm doing because they cared enough to ask and I also cared about how their day is going and to just talk. Everyone was knowledgeable about their job and would take care of business and care how I was feeling. LOVE YOU ALL and GOD BLESS
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Overall, it was a very positive experience. Communication was consistent, the process moved efficiently, and they did a great job keeping everything on track from start to finish.
Helped go through from beginning to end. Very professional and knowledgeable. Eric is great 👍
The process from start to finish was smooth; the communication from and with the team was great even when we ran into some issues, they were resolved quickly.
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Veterans United worked very hard for me and they were with me all the way step by step I have never had anyone care so much as they did and I have bought and sold homes before and dealt with lenders but my loan officer Steve bachman went above and beyond and so did his whole team. Never doubt the ability of this organization to help get you and your dream home.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Very nice people to deal with,Very knowledgeable of VA Mortgages !
Bryant was amazing through the whole process!
eterans United made my homebuying experience smooth, simple, and stress-free. Their team was professional, responsive, and genuinely cared about helping me every step of the way. I always felt informed and supported throughout the process. I’m very grateful for their help and would highly recommend them to anyone looking to buy a home.
I can't recommend Austin B. and the loan processing team enough! I started my search eight months ago, and I really appreciated how Austin checked in once a month just to see how I was doing. When I finally found “the one,” he was right there to walk me through the entire journey. He made sure I understood every detail, turning what could have been a stressful process into a great experience.
