As long as you communicate, they are receptive to what you have to say. All questions are answered promptly.
Jen and team answered all of our questions to make the process easy and understandable. Their professional and embracing demeanor made it easy to have all of our paperwork done as well as keeping us in the loop on any outstanding issues. Overall, easy to work with throughout the process.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Veterans United made the home buying process easy. Worked great with my realtor and guided us all the way. Highly recommend especially for a veteran.
Everyone played their part with the urgency necessary to close well within the contract parameters….
Much thanks to Michael, and Tanner
And anyone else whose name i don’t know
Good job
JB and his team were the penultimate pleasure to work together with operating under the utmost professionalism from start to finish.Matthew Ian Hopkins
Veterans United made the homebuying process easy and stress-free. They responded quickly anytime I had questions or sent messages, and kept me updated every step of the way. The process was smooth, straightforward, and efficient. I truly appreciate their professionalism and would absolutely recommend them to anyone looking for a reliable lender.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Super helpful and made the home buying process so easy!
Tyler and team was comforting. I had became frustrated several times during tbe process; however, i was assured and met with empathy that helped to de-escalate my frustration.
The process was explained to me at every step of the way, and I never felt lost or forgotten! Thank you so much.
Happy with my experience. Kept in contact with us all the way through the process.
