Veterans united made the process so easy and quick. They stayed on top of everything and got us our dream home in less than a month.
We’ve worked with Ryan K and his team twice, and had a great experience both times. Their responsiveness is phenomenal and no concern is too small. If we buy another property in the future, we’ll contact Ryan first. We’ll also recommend him to anyone looking for all mortgage lender, especially veterans. Thank you, Ryan, for guiding us so competently through the process.
Jessica was amazing. The rest of the staff was great as well.
Drew Tee and the Veterans United Team were great to work with! We are a dual military family and they were very flexible, patient, and responsive with us. We had so many questions throughout the process, but they got us answers in a very timely manner to confidently buy a home.
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
The team was great and helpful answering questions whenever asked. Would’ve been great to go through things a bit more step by step being it’s our first time. If buying again would recommend using VU due to everyone being there when needed.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Response from Veterans United
Hi Jonathon,
Reading your review, it's clear how frustrating this experience was for you. I can understand why you'd be disappointed after relying on information that later changed, especially when it influenced important financial decisions. It also sounds like the way your concerns were handled afterward left you feeling unheard, which only added to your frustration.
Every borrower deserves clear communication and guidance they can rely on throughout the homebuying process. It's disappointing to hear we didn't provide that experience for you.
I'd like the opportunity to learn more about what happened and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire experience from start to finish was first class and professional. The team did outstanding work to make sure everything was in place and squared away. Communication was excellent and everything was explained promptly. The follow up was also excellent. The team made it feel as if they personally cared about getting this deal done. I would highly recommend Tim Spears at the Hinesville, Georgia Veterans United office to anyone trying to get a VA loan and specifically a Georgia Dream VA Advantage loan. A+ everyone, well done.
This is our second time using Veterans United to purchase a home, and the experience has been outstanding both times. The Veterans United portal and to-do checklist make the process incredibly organized and easy to navigate, helping ensure everything stays on track.
A special thank you to our loan officer, Sydney McFall. She helped us purchase both our first and second homes, and we couldn’t have asked for a better experience. Sydney is knowledgeable, professional, responsive, and genuinely wonderful to work with. She takes the time to answer questions and makes what can be a stressful process feel much more manageable.
We truly appreciate Sydney and the entire Veterans United team for their support and dedication. Thank you for helping make our home-buying experience such a positive one!
This was my second home purchase using a VA Loan sourced by Veterans United and went exactly as I had hoped. Communication was clear and expedient, the team assigned was knowledgeable and friendly, and I felt like I was educated on every step of the process. Mark Dischert and team went above and beyond to make this process as simple and easy to navigate as possible. I look forward to working with Mark again in the future.
My humble abode that I moved in to on August 4, 2020. I'm so thankful to Veterans United for approving me for an amazing low interest rate on my home and making the process so easy for me. I was only able to do a virtual viewing of this home because of COVID and I did it through my phone. I wasn't able to see the inside in person but I still went through with making an offer and eventually saw it in person before moving in. I literally saw and bought this home through my phone. I love it and thank God he gave me a cherry tree!
Great job!!
The atmosphere that was set from the beginning of the process was awesome. It was a great and smooth transition throughout the whole process. 100% Satisfied with the whole experience!
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Because of your team turned our dreams of owning a home a reality and I could never have done it without you.
Thank you - Aaron McMahon for all of your hard work in making this possible! We appreciate you so much! The Torres Family
Marcus Crossgrove was Excellent and his team . Marcus worked with us for over a year and helped us with our credit until it was time to purchase a home . He was awesome ! He put a team together for us and everybody checked on us and answered any questions or concerns we had through the process
Veterans United’s customer service throughout the entire process was top notch. Communication was fast, which kept the home buying timeline on track, I could tell work was always going on and nothing was ever at a standstill. My home buying team, Arlo and Natalie, were personable and accommodating no matter how big or small my questions and concerns were. They were the reason I chose VU over other lenders for my loan.
Matt Landis is a man of God first and was an exceptional lender to work with. He made me feel comfortable and was sure to walk me through each step of the process so I understood what was going on. A lot of lenders are just "doing their job" but Matt went above and beyond for me and I would recommend anyone to work with him.
To be honest this isn’t the best option at all. Communication is so poor, I mean poor poor. I’m grateful I got my new home thru them but rates are horrible, however I didn’t want to stop my train and jump ship to another lender because I was so far in the process.
Response from Veterans United
Hi McClenton,
Thank you for sharing your feedback. I'm glad we were able to help you purchase your new home, but I'm sorry the experience left you feeling disappointed.
It sounds like communication throughout your loan process didn't meet your expectations, and I understand how frustrating that can be. Buying a home is a significant milestone, and you should feel informed and supported every step of the way. I'm also sorry to hear you weren't satisfied with the rate you received.
I'd appreciate the opportunity to learn more about your experience and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you again for taking the time to share your experience, and congratulations on your new home.
Sincerely,
Claire S., Client Relations Manager
