Absolutely impressive professionalism, and dedication from my team. I am very well pleased with Veterans United!
Extremely pop communication and unprofessional. Would NEVER recommend to fellow veterans.
Response from Veterans United
Hi Laura
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling disappointed. Clear, professional communication is an important part of the homebuying process, and I'm sorry we didn't meet your expectations.
I'd appreciate the opportunity to learn more about your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
The Team was amazing! Alan Thomas was so helpful through this whole process and was ready to answer any questions I had. Big shout out to all of them
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Nick Intrieri was PHENOMENAL!!! Nick and his team (Lorie) made my home buying experience so smooth. I am eternally grateful for his hard work in getting my deal closed. I will definitely tell everyone I know
Easy smooth process, guidance and communication unmatched highly recommend and the MY VU APP is so easy to navigate it made my process easy and fast
The follow up and personal attention was the best
My humble abode that I moved in to on August 4, 2020. I'm so thankful to Veterans United for approving me for an amazing low interest rate on my home and making the process so easy for me. I was only able to do a virtual viewing of this home because of COVID and I did it through my phone. I wasn't able to see the inside in person but I still went through with making an offer and eventually saw it in person before moving in. I literally saw and bought this home through my phone. I love it and thank God he gave me a cherry tree!
Michelle Westbrook was absolutely incredible throughout my parents' home-buying journey. What should have been a straightforward process turned into a challenging six-month experience filled with unexpected hurdles, delays, and obstacles. Through it all, Michelle remained patient, professional, responsive, and encouraging.
She consistently kept everyone informed, answered questions promptly, and worked tirelessly to help move the process forward. Her knowledge, dedication, and commitment never wavered, even when things became complicated.
Thanks to Michelle's perseverance and expertise, my parents were finally able to purchase their home. We are so grateful for everything she did and highly recommend her to anyone looking for a mortgage lender who truly cares about her clients and goes the extra mile to help them achieve their goals.
5/5 Stars — Highly Recommended.
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I had a great experience. Everyone was on time. Helping me all the way of buying a home All gave me a nice experience. I didn’t have this in Florida. When I had questions they were answered for sure. I would recommend this all the way. In knowing what I know now it was Amazing
Great team!
Thank you - Aaron McMahon for all of your hard work in making this possible! We appreciate you so much! The Torres Family
Just amazing how professional and knowledgeable this people are, I will always be grateful for their help and the dedication they displayed throughout the whole loand approving process.
Nice doing business with!
The Team worked for me till the very end. I have been working with Keleb and his team for over 2yrs. Trying to find the rite fit. Just have a big Cheer for that team.
