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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

378,841

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 378,841 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

5 out of 5 Stars
Would Recommend

Alex and Dalton were really incredible through the entire process. We are both pretty uneducated about the process and each in different parts of the process really sat down and took the time to explain things to our level of comfort. I am so impressed by the two of them specifically but also the smooth process we had with the VA loan and their team. We felt heard, appreciated, and advocated for. They made sure the timelines were met with gentle reminders and we never felt pressured or overwhelmed. We are so thankful that we went through Veterans United, I can't imagine a more support and responsive process.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

4.5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey N.

If you are a home buyer and you are a veteran; you should go to Veterans United. We had a great personal loan specialist, Keith Shaffer, he was wonderful! Veterans United, he was very helpful and they can make you have your forever HOME!

headshot image of Keith Shaffer

Loan Officer: Keith Shaffer

NMLS# 1683800

5 out of 5 Stars
Would Recommend

Great team through a tough process. Even our realtor commented on the awesome communication and effort!

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

I would use Veterans United again for another home purchase and will be sharing my experience with friends and family. The whole team was amazing throughout the process, and I can't thank them enough for helping reduce the stress around buying a new home.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

4.5 out of 5 Stars
Would Recommend
headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
Photo submission from Thomas M.

If you are a veteran and need a company that will
Work for you 1000% then contact VETERANS
UNITED. Easiest and most experience in my life time all I had to do is breathe every day
And Joshua Mantle and his team took care %Class A
NUMBER 1

headshot image of Joshua Mantle

Loan Officer: Joshua Mantle

NMLS# 1450301

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

4.5 out of 5 Stars
Would Recommend
headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Cory Peebles

Loan Officer: Cory Peebles

NMLS# 2158088

5 out of 5 Stars
Would Recommend
headshot image of Kim Deschler

Loan Officer: Kim Deschler

NMLS# 2385914

5 out of 5 Stars
Would Recommend

Billy and his team were exceptional. This isn’t the second time I have worked with him and he kills it every time. Thank you so much!

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

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5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

The process would go much smoother with a separate project plan for each type of loan that could be given to the applicant so that there wouldn't be the need for the large number of emails that I received. Give that project plan to the applicant, explain everything that should be submitted and how to get government documents and then let the applicant submit everything at once.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
Photo submission from Andrew W.

Veterans United home loans in amazing. Would definitely recommend using them and if I need to in the future will be using them again. Very professional and courteous staff.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

1 out of 5 Stars

While we appreciate the effort put into facilitating our home purchase, we encountered several issues that left us frustrated and disappointed.Firstly, we received a charge increase of $1,800 for the rate lock just one week before the scheduled closing. We feel this should have been mentioned sooner as we had been anticipating a lower price since we started the process in July.On that same note, we were initially informed that a 15% down payment would suffice, but a few weeks before closing, we were notified that this requirement had increased to 20%. We were told this was because one of the scores was below 710 and this was somehow missed during the initial credit pull.One of our most significant challenges was the last-minute discrepancy in the closing documents. We let VU know in August that one of our marital statuses was going to be changing because of his upcoming wedding. Despite this, the oversight delayed our appointment from 12:30 to 1:45. Again, this caused a lot of frustration and stress on all parties.Collectively, these issues have created a less than satisfactory experience for us. We value transparency and clear communication and believe we did not

Response from Veterans United

Hello Zachary, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

More Reviews

See all 378,841 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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