Alex and Dalton were really incredible through the entire process. We are both pretty uneducated about the process and each in different parts of the process really sat down and took the time to explain things to our level of comfort. I am so impressed by the two of them specifically but also the smooth process we had with the VA loan and their team. We felt heard, appreciated, and advocated for. They made sure the timelines were met with gentle reminders and we never felt pressured or overwhelmed. We are so thankful that we went through Veterans United, I can't imagine a more support and responsive process.
Great team through a tough process. Even our realtor commented on the awesome communication and effort!
I would use Veterans United again for another home purchase and will be sharing my experience with friends and family. The whole team was amazing throughout the process, and I can't thank them enough for helping reduce the stress around buying a new home.
From renter to owner in 32 days -- they really are dream workers!
Billy and his team were exceptional. This isn’t the second time I have worked with him and he kills it every time. Thank you so much!
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The process would go much smoother with a separate project plan for each type of loan that could be given to the applicant so that there wouldn't be the need for the large number of emails that I received. Give that project plan to the applicant, explain everything that should be submitted and how to get government documents and then let the applicant submit everything at once.
While we appreciate the effort put into facilitating our home purchase, we encountered several issues that left us frustrated and disappointed.Firstly, we received a charge increase of $1,800 for the rate lock just one week before the scheduled closing. We feel this should have been mentioned sooner as we had been anticipating a lower price since we started the process in July.On that same note, we were initially informed that a 15% down payment would suffice, but a few weeks before closing, we were notified that this requirement had increased to 20%. We were told this was because one of the scores was below 710 and this was somehow missed during the initial credit pull.One of our most significant challenges was the last-minute discrepancy in the closing documents. We let VU know in August that one of our marital statuses was going to be changing because of his upcoming wedding. Despite this, the oversight delayed our appointment from 12:30 to 1:45. Again, this caused a lot of frustration and stress on all parties.Collectively, these issues have created a less than satisfactory experience for us. We value transparency and clear communication and believe we did not
Response from Veterans United
Hello Zachary, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.