Jake and the crew assigned to us made it easy. They were recommended by other Coast Guard friends, and I’m very happy I called Jake directly.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
My team was outstanding and communicated quickly whenever I needed them. They were extremely knowledgeable and put up with my endless questions.
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Susie and Brie were outstanding, but the underwriter was stupid.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Someone was always available to talk.
Very knowledgeable and helpful! All questions were answered and explained.
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Any questions I had were answered right away. Dan, Erin and Abby all worked together and made my home buying experience stress free.
Tim Alvis was our loan officer and he worked with us for quite some time. It took us over a year to find the the right house and he would always run the numbers so we knew what the expected payments would be. He also provided valuable advise on how to structure our loan.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Great service and dedicated team.
