Concierge was rude, unaccommodating and rarely ever returned my call. They also forgot to add my wife on the homeowners policy and to create a second one to fix the mistake. They set me up a better auto policy but didn't discuss any limits wanted set for the policy. They just created a policy with whatever limits they wanted at whatever deductable they wanted. Had to make many calls to fix their mistakes or get answers to my questions.
Toby was great to work with. He was very understanding and accommodating and helped in every way he could.
There were a few hiccups, but none were veterans United's fault. I appreciate everything they did for me to get us to closing. Would highly recommend.
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
Thanks everything went. Stephen and his team were helpful and the process flow easy.
Choosing Veterans United as our mortgage lender was the best decision for our new home purchase. While this wasn’t our first experience with a mortgage lender, it was the first time the process was smooth and stress-free. From the start, Holly Glass guided us through the pre-approval process, then we moved on to Loan Coordination with Levi Price, and finally to approval with Kris Ball — an absolutely delightful experience! Kris Ball and his team are truly amazing, and we couldn’t be happier or more satisfied with our choice to go with Veterans United.
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Everyone was helpful, always updated me on all processes and any changes. Explained all documents prior to signing. Enjoyed all interactions with staff members, have absolutely no grievances to share.
This amazing organization, they helped me from start to close and they answered a lot of my questions throughout the process , demonstrated professionalism, and the customer satisfaction 200 out of 10!
Tina and the team were absolutely amazing, so helpful and professional throughout the process.
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
This was by far the best home buying experience I have ever had. Michael and his team were great communicators and easy to work with. Would use them again.
I had an outstanding experience with Veteran United. From start to finish, the team was professional, knowledgeable, and truly committed to helping me through the process. They took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful situation feel smooth and manageable.
Their dedication to serving veterans is evident in the way they operate—with integrity, respect, and genuine care. I felt supported every step of the way and never rushed or overlooked. If you’re looking for a team that is reliable, efficient, and truly understands veterans’ needs, I highly recommend Veteran United.
Thank you for your excellent service and support!
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My team was great. Ryan was fantastic. I challenged my team with such a short closing date and everyone earnestly stayed on top of it and we closed in less then 30 days!
Really kept me informed along all the steps taken. A shoutout to Jeff and de’ne for their involvement during the process.Of course a big shout out and a big WHOO HOO to Colin. Great to work with, answers all the question and was easy to contact.
Mr.Alan went way beyond his duties as a loan officer, I was very pleased with our interactions in getting across the finished line. Thank you once again for your service.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Very friendly and helped me through out
Veterans United made everything simple and easy. I did most things from my phone.
After one failed under contract with negative sellers, we finally became homeowners this weekend! We can’t say enough positive things about Rachel and Stephanie and the team! They were absolutely amazing to work with and made this process so easy and moving! We couldn’t be more grateful and appreciative at how amazing this team is at veterans United! We would recommend them to anyone in the market! They also recommended our realtor Jason who was the best we could have asked for. Overall a 10/10 experience! You all are amazing!
