After working with the Veterans United team, we would highly recommend them to anyone interested in securing a mortgage! All members of the team were dedicated to providing support on all levels for us to achieve our goal of a VA loan at a great rate. Besides getting a loan, all their other services were greatly appreciated!
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
My family had $6000. invested and Gus was ready to scrap the whole deal. We would have lost all that money!
Response from Veterans United
Hi Michael,
I can only imagine how stressful that must have felt, especially knowing your family had $6,000 invested and believing the entire deal might fall through. That kind of uncertainty would be overwhelming for anyone, and I’m truly sorry you were put in a position where you felt that loss was possible.
I would really appreciate the opportunity to better understand what happened in your situation and walk through the details with you. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Excellent team work and guidance given by the staff at VU from start to closing
I have enjoyed conversations with him over the years, and have enjoyed seeing him and his team tackled a loan rapidly. He’s the best!
Everyone was very helpful and quick with answering any questions I had.
VU has been astounding. They really go above and beyond. They made the house buying process so seamless. My VU team was behind me every step of the way. I am grateful for all they did for me.
Commutation was an issue I’m sure the team was busy but if I’m told I’ll get an answer or call from someone or at some time and there is no follow threw it does not give me a positive feeling. Three was a lot of extra in my case that the team had not delt with before, so I’ll give a rate I feel is fair.
Response from Veterans United
Hi Paul,
Thank you for sharing more about your experience. I understand how frustrating it is to be told you’ll receive a call or an answer and then not have that follow-through. Even when things get busy or a file is more complex than expected, you deserve clear communication and reliable updates.
It sounds like your situation had some unique challenges, and I appreciate you acknowledging that. That said, feeling left in the dark is not the experience we want for you or any Veteran we serve. I’d really like the opportunity to look into your file and better understand where communication broke down.
When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
Veterans United made the home loan process feel straightforward, and Macenzie in particular was outstanding. Macenzie, Bailee, and Doug all kept everything moving in a way that felt easy and organized, and they were incredibly responsive, even being available on holidays. Any time I had a question, they answered clearly and precisely, which took a lot of stress out of the process. Communication was consistent, the steps were easy to follow, and I never felt left in the dark. If you’re looking for a lender who makes the process smooth and has people like these three who truly show up for you, I highly recommend Veterans United.
Ready to see for yourself?
Experience first-hand why 367,351 homeowners give us a perfect score!
John and the Veteran United home loan team made the refinancing so easy. It was great to work with them again.
Veterans United made something that seemed impossible happen. Absolutely love my new home. Thank you for all the wonderful members that helped me succeed in my goal.
We worked with Jeremy Arnold through Veteran's United. Our experience was fantastic. He made the process so smooth and helped us every step along the way. He went above and beyond to make our buying experience a positive one. Veteran's United is a true blessing and we are so thankful for them.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
The entire team at VU goes above and beyond for veterans! My family and I could not have worked with a better organization. They treated us like family from day one and beyond closing
Thank to Mason, Kara, Ryan and the whole team at Veterans United for making our dreams of home ownership a reality!
My team has been nothing but professional. They are the bees knees.
