Initially started strong then lack of communication had some rough sledding for a while but in the end last minute you guys came through. Communication has to be better.
Response from Veterans United
Hey Philip,
Thank you for sharing your feedback. I'm glad we were able to help you reach the finish line, but I'm sorry to hear the communication along the way left you frustrated. Buying a home is a major milestone, and you should feel informed and supported throughout the process.
I appreciate you taking the time to share your perspective. I understand your concerns were important enough to be formally raised during the loan process, and feedback like yours helps us identify opportunities to improve the experience we provide to future borrowers.
Sincerely,
Claire S., Client Relations Manager
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Easy to work with.
Blake was absolutely exceptional throughout the entire home-buying process. From our first conversation to closing day, he consistently went above and beyond to make sure everything stayed on track. His communication was outstanding—every call, email, and question was answered quickly, and he always took the time to explain things in a way that was easy to understand.What impressed me most was Blake’s professionalism, attention to detail, and genuine care for helping veterans succeed. He never made us feel like just another loan file. Instead, he treated our home purchase like it was personally important to him and worked tirelessly to ensure we had the best experience possible.There were several moments throughout the process where Blake’s knowledge, responsiveness, and problem-solving skills gave us peace of mind. Buying a home can be stressful, but having someone like Blake in your corner makes all the difference. He was proactive, trustworthy, and always one step ahead.Because of Blake and the Veterans United team, my family was able to purchase our dream home with confidence. I cannot say enough good things about the level of service we received. If you’re a veteran looking to buy a home, ask for Blake—you won’t find a better loan officer. Thank you for everything you did for our family and for making this experience such a positive and memorable one.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
It cannot be understated how amazing and helpful Sam Brown and C.J. Snook are.I've been with Navy Federal for 13 years. My experience with with them, for some reason, was atrocious. I was pre-approved all the way up to a week before closing and I got a decline and had no communication with my loan officer there. At that point, I reached out to Veterans United and was connected with Sam and C.J. To say it was a night-and-day difference is an absolute understatement.Sam Brown absolutely changed my life and ensured I had the steps laid out in front of me to ensure that I was able to move into my dream home. With a kid on the way and moving states, the stress was high, but Sam kept me on track and was positive through the entire experience.I cannot recommend them enough, and if anyone has any questions about their experience, feel free to reach out to me personally, through any social media or any way you can get a hold of me personally and I'm more than happy to share my full experience.
Very knowledgeable and helpful. Buying a home is a complicated process, but the experts at VU made it seem easy.
Kudos to Sarah M. And Mirza K. The awesome team that kept us informed every step of the way and made this whole process seamlessly successful!
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I was under a lot of the stress with my move. It was a good thing I picked Veterans United, and I am glad I did. They made it easier and less to worry about,
Happy with my experience. Kept in contact with us all the way through the process.
