Everyone at Veterans United was wonderful, helpful and did everything needed to make sure that my husband, my children and I found the home we have been waiting so long for. Everything was explained perfectly and made for an amazingly smooth closing!! I would recomend Veterans United to anyone needing to purchase a home!!! Thank again to everyone on my team!
Shawn and his team made everything as easy as possible. Walking you through every step, explaining the small details and making what I believed to be a stressful experience into a pleasant one. Thanks again!
The whole process was disorganized and messy. I had to call multiple times to ensure things were getting done and submitted on time. I also got 3 different quotes on rates and paperwork was getting messed up and had multiple errors on loan estimates. I felt very stressed and unsure if we were going to close in time because the communication wasn’t there like it should have been and I had to continually call and check in to ensure numbers made sense and things were being done in time. As a veteran who earned this benefit I highly regret using the VA home loan with VA. I believe it would have been a much smoother process through any other lender.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
There were some things that we wanted to know when interested in a house and we didn't get that info. Our daughter and son in law went VA loan and they h ad all their info before purchase. I would never use Veterans United again because of that. The people were great and helped us understand the process as being new home buyers.
I was extremely happy with the services I was provided
Excellent. Above expectations. Closed houses before but this was the best experience by far. Kyle and his team went above and beyond. He was present until the end. Big thanks to all.
Everyone at Veterans United was amazing to work with. Tiffany, Jenny, and Logan were all great people to help us through the process and made everything seamless. I would totally recommend VU and use them again on next home purchase transaction!
Tyler and team worked tirelessly to get me across the finish line
Daren and Nancy were great!
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Great Job! Thank you for all your help 🙏
Initially communication was very good. Then about 3 weeks into the process, it significantly declined. We never felt like we never knew what was happening in the process and there were countless times we would call and ask questions and either never received a call back or never received an answer.
Bought our first home with Aaron, Jenny, Cara, and Kayla's assistance (sorry if I'm leaving someone out). That's a pretty special thing! We are thrilled.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
We have been so happy with the service we received both the initial and the current mortgage. Everyone always goes above and beyond.
