Telling me late in the game for documents I needed that were going to take a long time to get. Not offering me a tax exemption form when I don’t have to pay taxes since I’m a 100% disabled veteran. Origination fee was high.
Response from Veterans United
Hi Jonathan,
Thank you for sharing your feedback and for your service. I’m really sorry to hear how frustrating this process felt for you, especially being asked for important documents later than expected. I also regret that you didn’t feel fully supported when it came to your exemption and fees. That’s not the kind of experience I want any veteran to walk away with.
If you’d like to talk through your concerns in more detail, my folks would welcome the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Dan and his team really sowed up and showed out. Home buying process can be very intimidating and stressful but Dan and his team were excellent and would recommend Veterans United to any Veteran who wants to buy a home.
Veterans United is a well oiled machine. Everyone worked together and got me through what would have been impossible in less experienced hands. I was likely a difficult case, and Veterans United made it possible for me to own my own home.
Using veterans United for my loan made my experience easy. The loan officers always got back to me with any and all questions I had. I am a first time buyer over 75 years old and with the assistance and compassion I got from everyone it made my buying a happy experience. I recommend to any one who can get a va loan to use this company.
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Easy home buying process. Walk you through everything and help you understand what’s being done during each process.
Got into a nice home very fast and effective
My real estate agent shared with me she had two sales with Veterans United as the financing source. She said Gabe Marley is so much more helpful, more ready to assist
just much better all around then the other loan officer is. She said it is hard to think they are both with Veterans United. I certainly am very well satisfied with Gabe Marley as my loan officer.
Veterans who are looking looking for a home loan you have found what you are looking for. I have financed homes in the past and this was by far the best company.
Everything was great and they kept in touch to see if I needed anything thank you
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Experience first-hand why 353,134 homeowners give us a perfect score!
My Veterans United team made the home buying experience easy and smooth. The communication throughout the process made the purchase of our new home an experience we will share with our friends and fellow veterans. Thank you so much for serving our veteran community!
Nick and his team were fantastic and made the whole process easy and stress free!
Thank you to Ryan Herman and his team, from retirement to cancer survivor to homeowner. I can't take creditvwithout my loan agent, I appreciate you guys for being ESSENTIAL to me during the pandemic. True definition of Veterans United
Everything went so smoothly, and all the people I worked with were efficient and upbeat. I’m so glad I chose Veteran’s United.
Everyone was so very helpful and considerable of my time, making the closing super easy. Jacob, Anna, Gabby and others are excellent in their work.
