Mr. Ted Richardson and Bryan Kay were awesome to work with. Made the whole process seamless and they’re outstanding men. Wouldn’t want to team with anyone else on a home purchase.
Absolutely wonderful lending team, helpful all the way through the stressful process of buying my first home. Highly recommend!!!
My team of awesome professionals guided me through this process with patience expertise and understanding. This was my first VA loan and with service like this it I will definitely do it again!
Mike Patzius and Shari Wooldridge were/are the absolute best and consummate professionals. Not only were they great at keeping their commitments to me as their customer, they also work through countless challenges from the Seller who was unsupportive of the VA Loan process. In short, I’d trust Mike and Shari with my life as they worked with me over a year to make my homeownership possible. KUDOS to Mike and Shari!
Buying a home can be overwhelming, but Veterans United made the entire experience feel effortless. From the very beginning, Darren Bodine and his incredible team were there every step of the way, providing guidance, support, and reassurance whenever I needed it. Their communication was outstanding, and no question ever felt too small or insignificant. Whether it was during the day, in the evening, or on the weekend, they were always available and willing to help.What stood out most was how much they genuinely cared. I never felt like just another customer. Darren and his team took the time to make sure I understood every part of the process and consistently went above and beyond to ensure everything stayed on track. Their professionalism, knowledge, and attention to detail gave me complete confidence from start to finish.Most importantly, I always felt that they had my best interests at heart. They earned my trust early on and reinforced it throughout the entire home-buying journey. Thanks to Darren and his team, what could have been a stressful process became an exciting and enjoyable one. I am truly grateful for everything they did and would recommend Veterans United without hesitation to anyone looking to purchase a home.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
We had the best experience working with the team at VU. Everything from start to finish is always so smooth & easy. Amanda, Dylan and everyone there are always very friendly, informative & thorough where we are never left confused or in the dark. We are thankful for them all!
Made the buying process for a first time buyer much less stressful than I though the process would be. The team kept constant communication and was always there to answer questions I had.
Even though my closing was severely delayed there was no fault lying on VU. My team did everything they could do to get the difficult situation resolved so that we could close. I’ve had nothing but good experiences with VU (x3) and would use them again and recommend the to anyone looking for a VA loan.
Everyone I talked to was so polite and informative it made the whole process easy!
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
I was a very ignorant buyer. My team was very professional and helped me through the process. I was very grateful to have them. Many thanks to Jeremy Arnold, Jen Storm, and Zachary Spaniol for being the best team ever.
Look at lot of it was good but 2 major thinks r y im giving a bad review. 1st they sat on documents that we submitted for 2 weeks before looking at it then told us the week before closing it was wrong and needed to be redone. It was for well water tests. They did not give clear instructions on how to take the test and thus it delayed closing for 2 weeks costing myself not even being able to be there for closing and my girl having to move in without me. Also there where many times where I was ignored. I would text them on say a Wednesday and not hear back for 2 or 3 days. At 1st they where great but when they messed up they dont wanna answer any questions and couldn't even have stuff properly prepped for when the well water test came in. Now I own a house that I still havent been able to sleep in. Glad I was able to get the house in the end but for all the money I paid them u think I'd get better results faster.
Response from Veterans United
Hey Adam,
I'm glad to hear you were ultimately able to get into your home, but I'm sorry the process leading up to closing was so frustrating. Having a closing delayed after documents had already been submitted, especially when there was confusion around the well water testing requirements, would be incredibly disappointing.
It's also concerning to hear that you felt ignored when trying to get updates and answers. Communication is a huge part of the homebuying experience, and I can understand how upsetting it would be to wait days for a response while trying to keep everything on track.
I'd appreciate the opportunity to learn more about what happened and review the concerns you've shared. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Amazing experience made every process easy
It was a very quick and easy process and I really appreciated how everyone kept me up to date with everything going on.
Happy with my experience. Kept in contact with us all the way through the process.
Outstanding experience with the whole process. Joel and his team were amazing to work with, they eased my mind when I had worries, reassured my doubts and were completely open and honest every step of the way. I would highly recommend this team to any of my fellow veterans. Extremely thankful to have worked with Joel, Lindsey and the whole Veterans United group. First we were strangers, but closed as family. Thank you for making a dream come true.
My process started 3 years ago with Steven, my credit consultant. Steven gave me a plan, but at first, there was no way; we would just keep renting. Steven called just to check in with me 4 months after he delivered my credit path to ownership. I did absolutely nothing, feeling like there was no way I could do this. Steven talked to me over the phone for around 30 minutes, explaining the process and what I needed to do. After that conversation and block of instruction, I received a call from Steven at least once a week about every negative creditor needing some kind of resolution until we hit all of the negative credit. He never gave up on his promise to me, explaining what needed to happen in each scenario. I was passed on to Andrew, who responded to my realtor and me on a Sunday (no voicemail or anyone else). The entire process with my team at Veterans United the all said contact me if i need anything or have questions.
