I would rather lose my leg all over again than work with this company again. No one was talking to one another. I would have one person tell us one thing and another tell us the complete opposite.
Response from Veterans United
Hi Robert,
I’m so sorry to read this feedback. The words you used make it clear just how frustrating and painful this process felt, and I can’t tell you how much I regret that you were left with this impression of Veterans United. Being told different things by different people is confusing and discouraging, and I never want any veteran to feel that way when working with us.
Thank you for sharing your experience, even though I know it couldn’t have been easy to put into words. If you’d ever like to talk more about what happened, my team is here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Amazing process. Miguel and his team are the best.
The team at Veterans United was great in every way! They responded quickly to whatever was needed and did so in a courteous way.They kept us updated continually as the loan progressed. And they were encouraging and positive about getting to closing. They were happy for us when it all was done! Thank you everyone!
Very helpful understanding and explanatory with the entire process from the perspective of a first time homeowner, couldn’t have been done better.
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
Working with Bailey was very pleasant. I went into this experience not knowing what exactly it entails, but knew it’d be stressful. She made sure to answer any and all questions, made the experience doable and overall I’d do it again.
Veterans United helped explain the home buying process and answered all my questions and concerns.
Working with Veterans United was great. They were there every step of the way. Were always available when I had questions and got answers for me promptly. I highly recommend working with Veterans United!
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Thank you to Lucas H. & team for helping my husband and I, first time home buyers. We had a lot of questions and concerns throughout the home buying process and our loan team did their best to help us. We love our new place and the condo is perfect for the two of us and our fur babies. We’re having a lot of fun setting up our home. Thanks again
Kedric and Jennifer were excellent in getting us the information we needed to make the house closing a success. They’ were there every step of the way to make the process as seamless as possible thank you!
Veterans United made the entire home-buying process smooth and stress-free. Everything was explained clearly, every step felt easy, and I always felt supported. I’d absolutely recommend them to family and friends.
Extremely friendly and easy to work with. Everyone I dealt was very helpful.
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Veterans United was awesome to work with. The team assigned to me was the best. They answered every question I had.
Sara Treat was an incredible loan officer who walked us through every step of the process. She was so helpful and answered every question I had with so much details. She made our move pleasant, simple, and easy! Great experience from start to finish!
Great communications. Veterans United is with you all-the-way. Superb service and they keep you informed of everything you need to know. They are happy to explain every detail of the process and are very patient and thorough when answering your questions and your emails. They are quick to respond to every inquiry.
