All of my assigned specialists were very easy to work with and helpful during this difficult process. Veteran's United made my first homebuying experience great, I would recommend them to family and friends.
Telling me late in the game for documents I needed that were going to take a long time to get. Not offering me a tax exemption form when I don’t have to pay taxes since I’m a 100% disabled veteran. Origination fee was high.
Response from Veterans United
Hi Jonathan,
Thank you for sharing your feedback and for your service. I’m really sorry to hear how frustrating this process felt for you, especially being asked for important documents later than expected. I also regret that you didn’t feel fully supported when it came to your exemption and fees. That’s not the kind of experience I want any veteran to walk away with.
If you’d like to talk through your concerns in more detail, my folks would welcome the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Dan and his team really sowed up and showed out. Home buying process can be very intimidating and stressful but Dan and his team were excellent and would recommend Veterans United to any Veteran who wants to buy a home.
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
Using veterans United for my loan made my experience easy. The loan officers always got back to me with any and all questions I had. I am a first time buyer over 75 years old and with the assistance and compassion I got from everyone it made my buying a happy experience. I recommend to any one who can get a va loan to use this company.
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Easy home buying process. Walk you through everything and help you understand what’s being done during each process.
Got into a nice home very fast and effective
My real estate agent shared with me she had two sales with Veterans United as the financing source. She said Gabe Marley is so much more helpful, more ready to assist
just much better all around then the other loan officer is. She said it is hard to think they are both with Veterans United. I certainly am very well satisfied with Gabe Marley as my loan officer.
Thank you to Lucas H. & team for helping my husband and I, first time home buyers. We had a lot of questions and concerns throughout the home buying process and our loan team did their best to help us. We love our new place and the condo is perfect for the two of us and our fur babies. We’re having a lot of fun setting up our home. Thanks again
Everything was great and they kept in touch to see if I needed anything thank you
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Experience first-hand why 353,190 homeowners give us a perfect score!
My Veterans United team made the home buying experience easy and smooth. The communication throughout the process made the purchase of our new home an experience we will share with our friends and fellow veterans. Thank you so much for serving our veteran community!
Nick and his team were fantastic and made the whole process easy and stress free!
Sara Treat was an incredible loan officer who walked us through every step of the process. She was so helpful and answered every question I had with so much details. She made our move pleasant, simple, and easy! Great experience from start to finish!
Everything went so smoothly, and all the people I worked with were efficient and upbeat. I’m so glad I chose Veteran’s United.
Everyone was so very helpful and considerable of my time, making the closing super easy. Jacob, Anna, Gabby and others are excellent in their work.
