the only comment I have is ask if they have a well? Y'all did a great job and I do appreciate it
Overall experience with Veterans United was awesome! Team really helped make this a smooth process for a first time home buyer.
We were fortunate to have chosen Veterans United Home Loans to purchase our condo. From day one, the personal loan specialist was always available to answer any questions or help you in any way. The real estate agents we worked with were outstanding in working with Veterans United which made the process much easier on us. We truly felt we could trust Veterans United to "look out for us" and protect our interests in the home buying process. ALSO. . . We want to "Thank" Veterans United for our new doormat! It fits perfectly!!!
Working with Rob was easy in 2020 to purchase our home and again to do a refinance in 2026 to use some equity to do multiple things. The process was fast. Questions were answered promptly. Rob even called to go over what our financial goal was prior to starting the process. That is top notch customer service.
Super helpful and the text messages helped out a lot especially with me being at work and hardly ever able to answer. Just a huge help.
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Ashlyn Cupp was very helpful and quick to respond when I had questions.
I can't imagine ever purchasing another home without Veterans United by my side. They made the process easy, understandable and no pressure. I knew exactly what I could afford before I even started the journey. With the exception of inspection cost, I really did buy my house with NO MONEY DOWN!! I couldn't have done it without my loan officer Kody Gilbow and his team. Thank you for the gifts and your welcomed to stop by any time!
We had a great experience working with Veterans United during our home purchase. The entire process went very smoothly from start to finish, and the team was professional, responsive, and helpful every step of the way. They made the VA loan process easy to understand and kept everything moving efficiently. We’re very happy with our experience and would definitely recommend Veterans United to other veterans and homebuyers.
Jerry is amazing he is very professional and would work with him anytime and will recommend him and Veterans United to everyone thank you for such an awesome experience
Knowledgable Guiding inviting personnel, helpful. Overall completely professional.
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Rich Pauls was excellent. This is the second home that he helped me purchase.
Jordan and Kelli and everyone else involved was amazing! They talked us through the entire process and made sure we got the best apr locked in. They were the best team and when it’s time we will use Veterans United again. Thank you!
I highly recommend Veterans United to any and all persons looking for a VA loan to purchase a house. Kyle Baker and his staff were extremely professional and made this buying process the easiest that I have ever gone through.
Beyond understanding of our family's needs and worked extremely hard to get us into our new home in a timely manner. Second time we've used VU and if we are to buy another house we would use them again. Amazing work from everyone at VU.
The service I got from Veterans United was awesome. Thanks Todd and Ben for all your assistance.
Wish i never went with the VA.even the agent from Beezer homes who built my home said this was the worst people they dealt with.
Response from Veterans United
Hi Antonio,
I am sorry to hear that your experience left you feeling this way. Buying a home should be an exciting milestone, and I regret that your process did not meet your expectations.
I cannot speak to the perspective of other parties involved, but I do know that we strive to provide clear communication and a smooth experience for our borrowers. If that was not your experience, I would appreciate the opportunity to better understand what happened and where things may have fallen short.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you for your feedback. I hope we have the opportunity to connect.
Sincerely,
Claire S., Client Relations Manager
Outstanding service from exploration to closing! This is my second mortgage loan with VU; I look forward to doing business with VU again in the future. Both Allie and Bryan provided outstanding service.
