They have taken very good care of us and keep us up to date. Wonderful and easy to work with.
This has been my third home purchase utilizing Veterans United and they have been fantastic everytime. They make the streamlined and easy.
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
VU Team is a team of professionals. walks you thru every step.
We would like to thank Jake Albers and vos team for the profesional Service they offered us, throught our home buying process! Jake was hands on every stop of the way! His constant emails, calla and text messages were beyond our expectations. We recommend Jake and his team without reservations.
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The process was streamlined and easy as most everything was provided in great detail with plenty of assistance.
Couldn’t ask for a better, highly professional and customer driven focused mortgage lender! My realtor, Kevin Owens, had made this specific recommendation. I have to say the entire staff was extremely top notch and really helped each step along the way. (HR did a great job assembling this team!) They also had a great management data portal system that was easy to use, follow, and understand which really complimented the home buying process. This was my 4th total home purchase and they far exceeded my expectations as well as any previous lenders used! The one thing that really meant the most to me was that United’s Team actually took the time at the end to hand write and mail me a thank you note! Unheard of in this day and age!! But.. very much appreciated!! Do not hesitate to use Veterans United as I wholeheartedly give them the best and highest recommendation that I can!l
Thank you to Lucas H. & team for helping my husband and I, first time home buyers. We had a lot of questions and concerns throughout the home buying process and our loan team did their best to help us. We love our new place and the condo is perfect for the two of us and our fur babies. We’re having a lot of fun setting up our home. Thanks again
So much paperwork, seemed like doing it over and over
Communication wasn’t there, I was told a few days before I needed well test done that I needed one when the results take a week to get back which stopped the refinance process and cost us another 2,000 payment for that month when we were planning on skipping that month. I was sent on a wild goose chase for documents that I had already sent in and was told I needed to resend them but when I asked another person there I was told I didn’t need them. I was also told by the VA that I didn’t need flood insurance and the underwriting team at Veterans United said it didn’t matter what the VA said they said I needed it and that was the last word. We had to have another appraisal written up just for them with flood insurance. The process wasn’t easy and it was very stressful.
Response from Veterans United
Hey Aaron,
I’m really sorry to hear how stressful your refinance turned out to be. You should have felt confident and informed through every step, not caught off guard by last-minute requirements or mixed communication. I can understand how frustrating it was to deal with delays, duplicate document requests, and the added cost from the timing of the well test.
Flood insurance requirements can sometimes differ depending on lender and federal guidelines, but that doesn’t change how overwhelming the situation must have felt. I truly appreciate you sharing this feedback—it helps us see where communication broke down so we can do better for future borrowers.
If you’re open to it, I’d like our Client Advocate team to take a closer look at your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Another fantastic experience with Ashley!
I was a little skeptical about the loan process at first but, Veterans United made everything simple and easy. I was kept informed about everything that I needed to know and do. I was reluctant on purchasing a home for me and my family and working with VU put my fears to rest. I would recommend them to any and everyone who is looking to purchase a home and letting Veterans United do for you what they have done for me. I didn't know that the loan process was so simple.
Quick and painless process if you have anything together before entering the market.
Veterans United's team makes the buying process easy with several professionals assisting along the way. I went from not qualified to let's buy in less than a month!
Outstanding customer service, communication and support. I could not be more pleased with the team that processed my home loan.
Sara Treat was an incredible loan officer who walked us through every step of the process. She was so helpful and answered every question I had with so much details. She made our move pleasant, simple, and easy! Great experience from start to finish!
Communication was terrible. That's my biggest gripe
Response from Veterans United
Hey Curtis,
I’m really sorry to hear that communication fell short during your experience. You deserved to feel informed and supported throughout the process, and I understand how frustrating it is when that doesn’t happen. I’d like to learn more so we can see where things broke down—please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The process was very simple. Never knew how easy and stress free home buying was. Thank you V/United for the smooth transition!
