My home loan process was extremely disappointing.communication from Alix Iriate was rude and very poor . I cannot recommend this lender based on my experience. The service was very unacceptable , important information was not provided in a timely manner the whole process was very stressful.
Response from Veterans United
Hey Christopher,
I’m really sorry to hear how disappointing and overwhelming your loan process felt. You deserved clear, respectful communication and timely information, and I hate that your experience didn’t reflect that. I’d like my advocates to have the chance to learn more and look into what happened so we can address your concerns. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Great company to work with
My loan officer, Kevin Reichert, and others who assisted in every step were fantastic! My closing proceeded on schedule even though I could not physically attend. My authentic log cabin is perfect for me and my soon to visit kids and grandchildren.
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Veterans United is an overall awesome and convenient way for US veterans to get a home loan and get into a house of Our Own
Veterans United was amazing. If you are looking to purchase a new home this is the team you want on your side. Oh and be ready cause they are on the ball and it takes weeks not months
Had good experience with you and Michelle White.
Veterans United made our home buying paperwork and communication smooth. This is a company that I will consistently use when purchasing a home. We really enjoyed working with their staff.
They Helped me on any question I asked and support all the time
Misty and my whole team were simply wonderful they made the whole entire process easy and stress free they always answered the phone , answered every and all my questions and including my son in the gifts for our first house purchase
I had an outstanding experience working with Toby Sullivan, my loan officer from Veterans United Home Loans. Toby Sullivan made what could have been a long and stressful transition incredibly quick, smooth, and simple. Whenever I had questions, he responded right away and always made sure I understood every step of the process. His professionalism, patience, and commitment to excellent service truly set him apart. I’m grateful for all his support and highly recommend Toby Sullivan to anyone looking for a knowledgeable and reliable loan officer.
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Working with Veterans United is very easy. They are responsive to any questions. Very helpful with the process. This is my 3rd time working with Veterans United.
Veterans United is a well oiled machine. Everyone worked together and got me through what would have been impossible in less experienced hands. I was likely a difficult case, and Veterans United made it possible for me to own my own home.
Our refinance experience with Veterans United was exceptional. Kris, our loan officer, demonstrated consistent patience and transparency, and successfully guided us through approval despite my husband’s high DTI ratio. He remained attentive throughout the process, even notifying us personally when the funds were wired to the title company. Alexis, the loan coordinator, provided excellent support by ensuring all documentation requirements were met promptly. The level of service delivered by the entire Veterans United team far exceeded that of our previous lender, Bank of America, with whom we initially had a very poor experience. We highly recommend Veterans United.
