If a veteran is not using Veterans united, they may be making a mistake. No headaches, worries or misinformation. Everything was spot on.
This is the second time I’ve worked with Veterans United Home Loans and I can truthfully tell you, they deliver phenomenal service from the very start of the home buying process until the end. They are very knowledgeable about veteran’s entitlements when it comes to the home buying process. I am very grateful for the assistance and efforts of Ms. Mystle Schellhorn and the rest of her team, David Matt, Robin Watkins and Sarah Hadley. Thank you so much for all of your hard work.
From start to finish line and beyond very helpful and made me feel like family
VU's staff was very helpful and easy to work with. Sad that I 100% believe I found my forever home and won't be able to work with Mr. Kugle. But If the stars align and it's time to buy again, I'm only working with VU.
Thank you guys so much for everything. I’m so excited to own my first home and it couldn’t be possible without y’all. Thank you from the bottom of my heart.
I was so pleased with the attention my team gave me to every detail of buying this home. Although this was not my first home purchase over the years, this has definitely been the smoothest process I have experienced. Definitely will recommend Veterans United to my friends and I will seek assistance again should I decide to re-finance in the future.
I can't stop singing the praises of Veterans United I decided to move forward with buying a home after a very embattled month. I know you shouldn't make decisions under distressed but VU was so wonderful and professional and just under a month I am in my new home and it thanks to everyone that worked with me at VU. THANK YOU!!!!
From start to finish. Veteran's United worked with us on journey to home ownership. Without them we would still be renting. The team listened to our every need and even sent a get well package during my wife's illness and sympathy package when she lost her Aunt. The VU team really became an extended family to us. Don't wait if you have served your country and have a dream of owning your own home get in touch with them right away.
Excellent service from start to finish! Wish I had known about VU a long time ago.
This is a great company to come to and you will get all the support you need and more.
I’m very thankful for the Veterans United team. They really don’t need a commercial because their commitment to customers speaks for itself. I’m very humbled when others thank me for my service, so I humbly thank you Veterans United for all you have done for me and the countless others you have made homeowners.
I don’t think we got the lowest or best interest rate. Customer service was mediocre at best. I was constantly calling trying to pull information as opposed to Jon and Kayla offering before I asked. This was THE MOST difficult process we’ve ever had to endure when buying a home. We will never use this company again and have shared our opinion with our family, friends and the public on social media. The loan officer was not working to get the best deal for the family, not out to help a family understand the veterans united process nor did he provide information of things we did not know, because WE DONT KNOW WHAT WE DONT KNOW. We are not the subject matter experts in getting a home loan. I know WE DID NOT get the best loan rate we could have. Kayla was hard to reach, my realtor and I had to call her several times, we went back and forth to many times. My realtor even stated that this was the most difficult process she’s ever seen.
Response from Veterans United
Melissa,
Thank you for taking the time to write. I want you to know our Client Advocates are available to take a closer look at this with you. If you have any lingering concerns or questions please tap us in. One of our Client Advocates will be in touch to help.
Very Sincerely,
Kendra, Client Relations
Great experience for me and I would recommend John and his team to anyone needing VA home loan assistance.
The process felt so smooth and simple with the guidance of this team.
The staff is awesome! Nate did a great job of following up and keeping us on task. I would recommend veterans United for anybody looking to purchase a home.
IMO this was predatory for profit with zero regard to veterans and their welfare.
Response from Veterans United
Thank you for writing, Kasie. This doesn’t sound like an experience we’d ever want you to have at Veterans United. It directly conflicts with our values and we're digging in to learn more. Dave from Client Advocate has reached out to address any other concerns you have with his contact info. If there’s anything we can do to help in the future, please tap us in. You can reach out anytime. We are here for you.
Very best,
Kendra, Client Relations
Coming into buying a house, I was like a lost puppy that honestly never thought I’d get approved. Everyone on the veterans United team broke their back at every step to make the process as simple as possible. I can’t leave out Anthony Tewogbade, he also did anything he could to help me anytime I needed it. They make the process so simple and smooth. Thank you!
Overall the experience was good. I feel like it took longer than it should and still do not understand why closing on both properties the same day was not an option. Luckily we were able to work it out and had an extra day in our old house.
