It was a very quick and easy process and I really appreciated how everyone kept me up to date with everything going on.
Outstanding experience with the whole process. Joel and his team were amazing to work with, they eased my mind when I had worries, reassured my doubts and were completely open and honest every step of the way. I would highly recommend this team to any of my fellow veterans. Extremely thankful to have worked with Joel, Lindsey and the whole Veterans United group. First we were strangers, but closed as family. Thank you for making a dream come true.
This was my first home buying process. Veterans United and the team that assisted me held my hand and answered even my simplest of questions and made me feel comfortable throughout the entire process. The open communication throughout everything allowed me to see every step of the process. I would highly recommend them.
My process started 3 years ago with Steven, my credit consultant. Steven gave me a plan, but at first, there was no way; we would just keep renting. Steven called just to check in with me 4 months after he delivered my credit path to ownership. I did absolutely nothing, feeling like there was no way I could do this. Steven talked to me over the phone for around 30 minutes, explaining the process and what I needed to do. After that conversation and block of instruction, I received a call from Steven at least once a week about every negative creditor needing some kind of resolution until we hit all of the negative credit. He never gave up on his promise to me, explaining what needed to happen in each scenario. I was passed on to Andrew, who responded to my realtor and me on a Sunday (no voicemail or anyone else). The entire process with my team at Veterans United the all said contact me if i need anything or have questions.
The lender I had was Craig he was great walked me through everything that I needed to do. My advice to anyone looking to get a VA loan if you feel that you qualify to give them a call.
This is my second VA loan from Veteran United. I closed my loan at the Title Company
on May 28, 2026. And I am going on a Boat Cruise in June 26, 2026. No Stress.
I started my search for a Mortgage locally on the advice of my Realtor. The agent is my wife's friend and her friend is the loan officer. This is what loan agent came up with is to sell my house and $150,000.00 down payment. I almost fell off my chair and I hit knee at the corner on my desk and my wife spilled her milk on my desk. I fired out several messages to Janeanne Stephens at Veterans United to help. Janeanne and her Team can help you with your Mortgage Home Loan just like me. Stress Free.
Mike Rahmoeller our loan Officer was outstanding.
Casey was great! He was super helpful! He did great job at explaining the process and answering any questions.
Everyone was so helpful, when I called with a question they answered us back.
Jeff and his team are superb — I have had multiple sales/ buys over the last 6 years - all simply great
I would still recommend but this buying process was the most stressful transaction I have ever had. Staff not answering on closing day. Then documents not provided until the day of closing. Very poor communication. Very upsetting as the last transaction I had with veterans united was so wonderful that this one feel so short.
Response from Veterans United
Hey Dylan,
Thank you for sharing your feedback and for continuing to recommend us despite your experience. I'm sorry to hear this transaction was so stressful, especially after having such a positive experience with Veterans United in the past.
Not being able to reach team members on closing day and receiving documents at the last minute would be frustrating for anyone. Clear communication is so important during the homebuying process, and I'm sorry we fell short of the expectations set by your previous experience.
I'd appreciate the opportunity to learn more about what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would choose Veterans United to buy a house because I had a very good experience with my loan officer and real estate agent. They both helped me even despite me being in different state.
The team was amazing the whole way. Working with Veterans United makes the process simple and easy and stress free. I will always use them for a home purchase.
Already have recommended to my sister
Great team that is there for you every step of the way great communication
Danny and Anna were awesome to work with and professional.
