Always available for answers, great group.Just one more question, making payments.... says check in for ways to pay..... can't find the ways..... help
I can not go on enough about how my team took my, at the time, hopeless situation and helped me get into the house of my dreams.
The whole team was absolutely fantastic. Their professionalism towards the entire process was unlike anything I have ever seen. If I could rate all of the team higher than a 10, I would in a heartbeat. My house is incredible and I have all of you to thank for it.
James Walrod and his team have always been so great, with multiple home purchases under my belt I am so thankful to have them in my corner!
My last transaction with your company in 2020 went amazing. I could not have been happier. This transaction was another story entirely. From avoidable delays to lack of communication it lacked professionalism from the start. I was much less satisfied with the team on this transaction than my original team from my 2020. The biggest issue that would keep me from recommending your company was the issue that came up on the eve of the first scheduled closing where I received a TEXT message from Moya telling me I would have to bring an additional $6,000 to closing the following day due to a “glitch” in the system. No explanation. No phone call. Just a text. Obviously this was upsetting after we had discussed the closing disclosure for literally months at this point. I work in commercial underwriting so I’m very familiar with the underwriting process and always scrutinize closing statements thoroughly. Getting this message less than 12 hours before close was unprofessional and very upsetting to the client. The tone and behavior AFTERWARDS was unfortunately no better. We ended up closing two weeks later but in the meantime the team was curt, unhelpful and distant. Closing loans is easy. It’s how your team behaves when there are issues that counts. Unfortunately that was clearly demonstrated on this transaction and the client walked away unhappy. It’s too bad because I’ve spent years recommending your organization after our first transaction in 2020.
I am really pleased with how everyone handled our purchase.Gwen and her team were
really great to work with and helped to get us finalized and settled in our new home quickly.
Would definitely recommend Veterans United to anyone looking to buy a home.
From the very first phone call I knew Veterans United was the right team to contact. They have a very large and supportive team that is always willing to go above and beyond to keep things going smoothly. I've never felt more confident and happy with such a life changing decision, than working with Veterans United to buy my first home. Thanks to everyone that made owning a home so fun and easy!
Very easy to work with very nice people loved working with Caleb and Liz would recommend them highly to anyone
From start to finish, VU had my back. It felt good to have confidence in my loan team. They took care of my and family above and beyond.
The only complaint I have is how many times my closing cost changed even on the day of closing.
This was not my first home buying experience and my spouse (before we were married) also has experience purchasing homes throughout the years (but in another country). Our situation is unusual in that I am a U.S. Citizen (USC) who lives and works stateside, while my spouse is a Foreign National (FN) who lives and works overseas while finishing up a PhD; we will ultimately bring our lives together within the next year, or two. This was our first time as husband and wife purchasing a home together - and our first time experience with VU. Everyone on the VU team was outstanding! They were extremely helpful, professional and patient; and worked exceptionally hard - especially considering that I have a very challenging schedule and my spouse lives overseas. The VU team worked long hours and through the weekend to ensure everything moved along smoothly. They helped my spouse and I work through a rather stressful and challenging closing situation; where the closing company and county clerk’s office were unfamiliar with a situation where a married couple (one USC and one FN) lives in two different countries. VU explained every step of the process, in an easy to understand manner, for everyone involved and offered solutions to every challenge. This team of dedicated professionals made this home buying experience happen. Kudos (from both myself and spouse) to the entire VU team!
Loved the whole team! Each person was super friendly, professional, and down to Earth! Whatever question you may have for them they’ll get you an easy to understand answer. If they somehow don’t have an answer for you right then and there they’ll get you one in a timely manner.
Was challenging for me. I counted myself lucky for the team. Kudos to the team for uplifting me into realizing my dream. Be blessed!
Great team. The processes was fairly easy. Some explanations were difficult, but mostly because I was a first time buyer.
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Felicia and her team made it very easy to get everything started for the loan process. Even while one of us was still in Korea, we were able to upload documents and complete the document checklist. The whole process was seamless with the app to digitally upload and sync items. Felicia’s team was super helpful even when we asked to close 4 days early. The concierge portion, Gabby was a great asset in making sure we had information on utility companies, from power to internet. Great team of professionals, I would highly recommend Veterans United and Felicia’s team.
I recently had the pleasure of working with Veterans United Home Loans and my dedicated loan officer, Phillip Bacon, and I couldn't be happier with the experience. From start to finish, the entire home loan process was seamless, thanks to their outstanding service and expertise.First and foremost, Veterans United Home Loans demonstrated a deep understanding of the unique needs and challenges faced by veterans and active-duty military personnel. They specialize in VA loans, and their knowledge and experience in this area were evident throughout the entire process. As a veteran myself, this gave me a great sense of confidence and trust in their ability to handle my loan effectively.Phillip Bacon, my loan officer, was an absolute pleasure to work with. From our very first interaction, he displayed a high level of professionalism, attentiveness, and genuine care for my financial goals. Phillip took the time to thoroughly explain all aspects of the loan process, ensuring that I was well-informed and comfortable every step of the way. His communication skills were exceptional, promptly responding to my questions and providing regular updates on the status of my loan application.One aspect that truly stood out was the personalized attention I received. Phillip took the time to understand my specific circumstances and financial objectives, tailoring the loan options to meet my needs. He guided me through the available loan programs, explaining the benefits and helping me make informed decisions. Phillip's expertise and dedication were instrumental in securing a loan that was not only favorable but also aligned perfectly with my long-term financial goals.Throughout the entire loan process, Veterans United Home Loans demonstrated efficiency and a commitment to excellence. They ensured that all necessary documents were handled promptly and accurately, keeping the process moving smoothly. Their online portal was user-friendly and made it convenient to upload and review documents, further enhancing the overall experience.In summary, my experience with Veterans United Home Loans and loan officer Phillip Bacon was exceptional. They provided outstanding service, expertise, and personalized attention, making the home loan process stress-free and efficient. I highly recommend Veterans United Home Loans to any veteran or active-duty military personnel seeking a home loan, and I can confidently say that working with Phillip Bacon was a privilege.
I hope you can still accept this review even though it is 9 months late.
We had a great experience and we love our home and neighborhood!
Thank you to Veterans United for making homeownership a reality.
