I personally had a great experience. Lots of communication through email, text and phone calls. I always felt in the loop and that the entire team were working hard throughout the entire process to keep me updated and make everything as easy as possible. Always let me know what I needed to get done on my end, let me know what they were doing on there end and always had time to answer any questions that I had. I honestly appreciate everything they did to help my family get into our home.
Our team was amazing every step of the way!!
Thank you to Lucas H. & team for helping my husband and I, first time home buyers. We had a lot of questions and concerns throughout the home buying process and our loan team did their best to help us. We love our new place and the condo is perfect for the two of us and our fur babies. We’re having a lot of fun setting up our home. Thanks again
Very helpful great people to work with
I can’t say enough good things about my Veterans United team. From the moment I reached out, they treated me with patience, and genuine care. Buying a home was my dream of mine at times it felt overwhelming, but they made the entire experience smooth, transparent, and even enjoyable.My team communicated with me constantly and never left me guessing about what came next. They explained things in a way that made sense, guided me through every document, and always checked in on how I was doing throughout the process.What meant the most was how personal the experience felt. I never felt like “just another client.” They celebrated every milestone with me, advocated for what was best, and truly made me feel supported from start to finish. Because of them, I’m now in a home I love and I’m so grateful for their dedication , professionalism, and heart.
Aaron and Chris were amazing helping me navigate through things as I am not very good with iPhone capabilities. They were patient and assisted me as much as possible. A big round of applause to both of them and thanks for their assistance.
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Trip and his team were amazing! They always checked in with us, and if we didn't understand something, they were great at explaining it to us! I would definitely, refer Trip and his team and I would definitely use them again! Thanks again!
Sara Treat was an incredible loan officer who walked us through every step of the process. She was so helpful and answered every question I had with so much details. She made our move pleasant, simple, and easy! Great experience from start to finish!
Maggie and the team are awesome! The entire process was easy and pain free!
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So helpful during all the process, explain all questions i had, make everything more easy all the team
Easy application process and approval
They made the entire home buying process much easier for us newbies. Mr. Ben Choi and his entire team were available around the clock to answer any questions that we had. If I had to do it all over again I would still go with Veterans United Home Loans but I would personally request Ben and his staff. We couldn't be happier
Perfection in customer service and everything was so simple regarding document submission and quick efficient responses always wonderful.
Everything was smooth and an timely. The process seemed too easy!
My team went above & beyond my expectations . Always there to help me.
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Was on top of all issues. Maintained constant communication with our realitor. The covered all aspects of moving to include providing information like utilities and additional information on home security, internet and so on. Highly recommend.
Can definitely find better rates at a different lender. Felt taken advantage of and communication was also not the best!
Response from Veterans United
Hi Nathan,
I’m really sorry to hear you felt let down on both the rate and the communication. When you’re making big financial decisions, you should feel supported and informed, and I understand why this left you frustrated.
If you’d like to talk through what happened, I’m here to help. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
