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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,178

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,178 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Thank you for all you have done! We think you did a great job for us!!!

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend

Matt and Joe were very professional and worked with amazing enthusiasm.
I will definitely look forward to working with them again in the future!!!

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend

Veterans United is by far the best loan company I have ever worked with. Andrew was professional and friendly. He made a stressful situation very easy (as building a house and qualifying for a loan is daunting)!! I would highly recommend their services 10/10 hands down. Thank you to your team for helping me get my dream home 🏠

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

4 out of 5 Stars
Would Recommend
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars
Would Recommend

This was a very smooth process and the information given was easy to understand

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
Photo submission from Christopher S.

If looking for a home and you need financing, you will be well taken care of with Veterans United! I strongly recommend Veteran’s United!

headshot image of Jake Jones

Loan Officer: Jake Jones

NMLS# 1838230

5 out of 5 Stars
Would Recommend

Ryan, Amanda, and Alisca were very professional, considerate, and kind. Their dedication and commitment made the entire experience smooth and easy. More importantly their efforts reaching out and patience with our delayed responses and family’s hectic schedule allowed the process to be timely successful from start to finish.Whatever you feel is holding you back, there is nothing to lose! Just trust the process and appreciate the hospitality along the way! 100% recommend Ryan’s team and Veterans United services.

headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

0.5 out of 5 Stars

Katie tried to sell me an inferior loan product, and the two customer advocates I spoke to made excuses, failed to deliver in their promises for follow-through, and used delaying my closing as a scare tactic. This company fought so hard to keep me from learning about the better loan on the table that it's hard to believe it wasn't intentional. If I were less persistent, or less financially literate, VU would have happily kept an extra $2K of my life savings.

Response from Veterans United

Hi Anthony,

I’m really sorry to hear about your experience. What you described—feeling misled about loan options, let down by our team, and pressured during closing—is the opposite of what we strive for. Homebuying is stressful enough without wondering if the people helping you are actually on your side, and I hate that we left you feeling that way.

I want my team to dig into this more and get a better understanding of what happened here. If you're willing, please reach out so we can talk through your concerns. You can reach us directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com.

The Client Advocate team is here from 9 a.m. to 5 p.m. Central Time, but reach out anytime and we’ll get back to you as soon as we can.

5 out of 5 Stars
Would Recommend

Toby and his team helped us close with a tight window after having to switch to Veterans United after our first lender didn’t work out. It was great working with Toby and Mallory! They really helped us get into our forever home. We couldn’t be happier with their service, communication, and efficiency to close on our new home.

headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend

We had a great experience with Veteran's United. I was initially going to use another banking service but they were unresponsive and difficult to deal with. We changed to Veteran's United and our loan officer (Jeremy Arnold) was a pleasure to deal with. He walked us through every step of the funding process and quickly got us approved. Highly recommend using Veteran's United if you are buying a home.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
Would Recommend

The entire VU team was great. Explained everything I had questions about. I got phone updates or email updates almost weekly.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Thank you so much Amy. You and your team were so helpful.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

4.5 out of 5 Stars
Would Recommend
headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend
headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars
Would Recommend

Overall well done ! Levi was great, too!

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
Photo submission from Valerie B.

Working with the best loan team ever helped me to get my beautiful home!! Many thanks to Dan Salter & team made my home buying experience very pleasant and painless. Whenever I had questions I reached out to this wonderful loan team and they always responded quickly and made sure I had a clear understanding and was prepared.

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend
headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend

I had a wonderful experience and would recommend anyone who is looking for a home to go through chris

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

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5 out of 5 Stars
Would Recommend

My team was exceptional! I was kept informed of the progress of my loan status at all times. They not only communicated via email but called on the phone. They took the time to connect me with a security company and all of the utility companies.

headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend

Veterans United helped me realize the American dream. The very dream that many of my friends in the military fought to protect. Thanks Veterans United!

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend
Photo submission from Dana V.

More than pleased with everything about our experience. We are very happy with our new home purchased through Veterans United. Loving life.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

Veterans’s United made it easy and painless, helping every step of the way. Highly recommend!

headshot image of Keith Simon

Loan Officer : Keith Simon

NMLS# 1229656

5 out of 5 Stars
Would Recommend

If I ever sell or buy I will always use Veterans united , for everything !!!

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

More Reviews

See all 428,178 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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