I would like to leave a 10 star outstanding review for my transaction coordinator
Mr. Jon Ouk , If Mr. Steifferman was the conductor , I would say Mr. Ouk was the engine.
Mr.Ouk made sure that we stayed on track, the same page , again if you felt overwhelmed or not quite sure about something Mr. Ouk would let you know to reach out because we all had a common goal as a team. I really appreciated Mr. Ouk guidance as well during this process. There is a reason this company is called Veterans United , they have a Vets back. Thank you again Veterans United
VU was most awesome. The entire team was outstanding. The process was extra smooth. There were no issues. Love VU!
My credit was pulled way early in my purchasing timeline without a warning. Every lender in the country called me for 2 weeks. My Apple Watch battery died cause I kept getting calls. Wasn’t Jon’s fault, he took care of me after my small complaint. Overall, great experience, this was my 2nd time using VU.
Veterans united should be every veterans and service members first choice. Great company to work with.
Thank you all for hanging tight with us over the past few months. I know it’s a process and definitely was worth the bumps we had along the way. We did it ! We have a place to call home and it’s everything we wanted and exactly what we need for our family. Thank you thank you thank you !
I felt the process was very convoluted. It was supposed.to be done on one day and it took me a week and $200 to get the closing done.
Beau Robert's is main reason I did not walk away. She articulated answers to my questions in a way I could understand.
Response from Veterans United
Hi Shawn,
While I'm glad to hear that Beau Roberts provided clear and understandable answers to your questions and was a key reason you didn't walk away, it's concerning that the overall experience was not a smooth one and your feedback certainly highlights the need for consistency and better coordination within our team.
Our Client Advocate team is available to discuss your experience, and seek new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. Please don't hesitate to contact us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
The whole team was great. If we had any questions, they were more than willing to answer and did not get frustrated with our million and one questions. Dan was awesome, took time on his day off to give us a call. We appreciate you all and made it a smooth process for our first home buying experience. Thank you!
I had an amazing experience with the Veterans United team who were always there and ready to answer any questions we had during our home buying journey and I would recommend anybody interested in buying a home to contact Veterans United.
Tom and his team are a godsend. Every step along the way they were there for me. Explained to me why certain documents were needed and the lending process in its entirety. Would definitely recommend tom and his team without a second thought
Thank you all for the easy transition one underwriting was done lol
