I would definitely recommend you to friends and family. My loan officer was knowledgeable, patient, and always took the time to explain each step clearly. He made what could have been a stressful process feel easy and well-organized. I truly appreciated her professionalism and genuine care throughout.
I had the best experience with veterans united. It was such a smooth and easy process. They answered all my questions and made the home buying process so much less stressful
I’m glad I went with VA home loan, they did an awesome job in getting me into my new home during this time, with the covid 19 having everything shut down they were able to get things done for me to close on the home.
I was so pleased in how smooth everything went,.
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The service, quick follow-up, and immediate response to phone messages was very impressive.
Nick and his entire team at Veterans United were the best! Very helpful and more than willing to go above and beyond.
Unbelievable!!,,..Efficient,knowledgeable,professional, quality service!,,,, If only all of life went as smoothly as buying this house was..
Way too many points of contact...not good follow thru nor follow up. Several documents were faxed to my team from my bank and my financial advisor that no one seemed to locate.
Response from Veterans United
Hey Darold,
I’m really sorry to hear about the confusion and frustration you experienced during your loan process. Having too many points of contact and documents going missing would be discouraging for anyone, and that’s not the kind of experience we want our borrowers to have.
I appreciate you sharing this feedback — it helps us identify where communication broke down and how we can do better for future Veterans and their families. I’d like to learn more about what happened so we can review the details and make sure your concerns are addressed.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Easy to work with… Always a pleasure
Casey Martine and his team made the process of buying and closing on our home very smooth and stress-free
I am so grateful to VU, our lender Jessica Vomund, and Tim Martens our real estate agent for all their hard work and dedication. They together truly helped make my husband's, mine, and our family's dreams come true! With their help and dedication, we have once again been truly blessed and are so very grateful.
Overall, a great experience working with the entire team throughout the home buying process.
The marketing and sales push when you start inquiring about the loan can be overwhelming. Remember they are a company who is trying to provide a service/product, just like everyone else. They know you will be looking at companies and will provide you everything they can, to demonstrate their ability to meet or exceed your needs.
I didn't think I would be able to say I'm a home owner by the grace of God and veterans United, they walk a old veteran to home ownership, thanks for everything u guys are great 😃
