I must say as a first time home buyer you all made my experience stress free. The to do list was very efficient I loved that.
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
Veterans United was very responsive to any questions I had, There were several obstacles that were presented during the loan process, and they stepped up to help me navigate the issues, which were not Veterans United created !!! I give them and A+
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
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Everything went very smooth other than the closing phase. Requires some extra attention to detail to void the unnecessary delay resulting three additional days at the lodging.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Very helpful! Answered all of my questions, and kept me updated at all times.
I was not just a first-time home buyer; I started this process with what few hours I could spare in a combat zone. Dylan and his team were patient and helpful. They did everything they could to accommodate to my demanding schedule.
Would have been a 10 but a small mistake was made they admitted to it and compensated for it
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Experience first-hand why 380,950 homeowners give us a perfect score!
I really appreciate the "Team Approach" to getting things done!
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Sometimes there were too many people
Involved with the loan, and it got very confusing who to contact...., but Emmy did take the lead
Seamless process, excellent communication
Everything was smooth and guided, just had a hiccup on the signing
