Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
I thought the process was fluid. It was a quick loan process unlike some I’ve seen.
Jason and his team have helped me a few times now and they’re always informed and quick to respond. A very easy team to work with.
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Professional Service and Support
We were assisted the whole duration of finding a home. If we had any questions it was answered right away
They made my first time home buying experience smooth. I was very pleased with with their expertise from the beginning with getting my credit in line to where it needs to be to securing the loans and approval to buy a home to finding a great realtor in my area that was able to meet my needs and wants. Josh DeLeon was fantastic and would recommend anyone to him and the veterans united team!
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
We’ve used VU several times and it’s always been a great hassle free process. This is the first time we’ve worked with Lisa and she just rose the bar even higher. She answered all our questions promptly. We received answers to questions even after normal business hours!
The process was flawless and the team at Veterans United kept us on track, informed, and closing quickly.
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Matthew and his team did a excellent job from the beginning to the end
Best service I have ever gotten
The entire time was communicative and courteous. Answered all my questions and worked to keep me informed all the way through.
Reed was very communicative and supportive. I have bought 2 homes with Reed and both processes were smooth.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
We were told several times….”everything looks good” to be told two days later they needed something else. Originally we were supposed to close the end of the month in June, but it was pushed back to July. We were asked about our HOA- there is not one on June 14….. then on the 29 they started looking for verification.
There were also additional costs that we were not informed at the beginning of the process, such as an appraisal and a bug check. Since there are apparently routine we should have been informed.The notary that came for the signing was the only competent person that we worked with- and she was an outsider person they hired for the signing.
Response from Veterans United
Hi Jeremiah,
I'm sorry to hear your experience didn't meet your expectations. I can understand how frustrating it would be to hear everything was on track, only to be asked for additional information later and have your closing delayed. I also understand how disappointing it would be to encounter unexpected costs and feel like those expenses weren't clearly communicated from the beginning.
Thank you for taking the time to share your feedback. I'd like the chance to learn more about what happened and better understand your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Will Kennedy and his team were fantastic and easy to work with. A special shout-out to Will for always being available, patient, and understanding throughout the process. He went above and beyond to help us, making our experience much easier and far less stressful. We truly appreciate all of the support we received and highly recommend Will and his team to anyone looking for a smooth and positive lending experience.
Few bumps here and there, but overall everything and everyone did outstanding. Hats off to Venessa our realtor for getting things done and Horace for coming up with some great ideas. Tyler for always having a great attitude even when my PTSD acted up. Thanks for a job well done to all involved.
