Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
I was fully supported in my buying process.
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Helpful all the way through the process
Kendall was an amazing loan officer and a pleasure to work with
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
Joel was great and got the job done despite all the set backs from the veterans association! Big thanks to Joel and his team.!!👍
Get excellent communication and advice always went out of his way to be accommodating and truthful about the whole process of front. Definitely made this process the easiest ever.
The whole process was very easy
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Veterans United really made the process as stress-free as possible. They were quick to respond with any questions that I had and were professional and helpful.
thank you to all
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
But I would tell them they have to have alot of patience
Response from Veterans United
Hi Christina,
Thanks for your feedback. I'm sorry the process felt like it took so much patience. I'd like to learn more about your experience and see how we can improve. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I really enjoyed and appreciated the personal message included with the coffee cup and Roosevelt coffee which is quite good by the way. I couldn’t be happier with the attention to detail because I definitely mentioned drinking and buying this house for my son and I(his mom is coming too now :)) and it really just speaks to the gregarious and friendly spirit of your employees, all of which were great. I will say though that Ellis was the first I talked to when I called last year late 2025 and yeah he’s great and I would definitely utilize your company again and/or refer other potential home buyers to your service.
