From the moment we were connected with Veterans United through Zillow, we had a fantastic experience. Everything was handled promptly, even exceeding our expectations for completing tasks on a holiday weekend.
I’m glad I went with VA home loan, they did an awesome job in getting me into my new home during this time, with the covid 19 having everything shut down they were able to get things done for me to close on the home.
Wonderful service throughout
He was efficient and helpful
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It has been a very long home search. Tim, Kurt, and Chris were OUTSTANDING, they put me first and we're always encouraging. The gifts Chris had sent to us are awesome. This isn't the end either looking forward to my next home buying adventure and only Tim, Kurt and Chris will do. Bravo Zulu gents.
Highly recommend as this is my second time using Veterans United
Nick and his entire team at Veterans United were the best! Very helpful and more than willing to go above and beyond.
My dream cam true lot of work but had a great Reality Angle Jake a you Stacy Lou you all an my Gog bless you all .
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Very nice doing business with you guys
I am so grateful to VU, our lender Jessica Vomund, and Tim Martens our real estate agent for all their hard work and dedication. They together truly helped make my husband's, mine, and our family's dreams come true! With their help and dedication, we have once again been truly blessed and are so very grateful.
There was too many things that popped up last minute and after the fact that had to be fix, adjusted and I constantly felt like ai was jumping through hoops and having to prove myself.Better heads up and proactive-ness on loan team would have been better, and a loan officer that wasn't taking time off during the process, though I do understand this took almost a month longer to close than it was supposed to. I felt everything was more reactionary then proactive.I felt like throwing my hands up several times and saying im done, this is ridiculous.So I dont know if I'd recommend VU to anyone right now. Just have to wait and see how I feel after cool down from this experience .In the end we did finally close, but I felt like I was fighting more then I should have had to, to get this deal done.Since im being forced to select an option I will have to put not recommend at thus time, but we will see after a couple months after being in the home and cooling down from the extra stress this put in myself and the family.
Response from Veterans United
Hi Wesley,
I can understand why this process left you feeling frustrated and worn down. Having last-minute changes, extra documentation, and unexpected delays would make anyone feel like they were constantly jumping through hoops — especially when you’re trying to get your family settled into a new home. I’m really sorry that this experience added so much stress and that our communication didn’t feel proactive along the way.
I truly appreciate you sharing how you felt, even while it’s all still fresh. Feedback like yours helps us identify where we can be more organized and supportive for future homebuyers. I’d also like to take a closer look at your loan process to better understand what caused those last-minute changes. When you’re ready, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
