Overall the experience was a great one. I would definitely recommend VU to all my friends that are looking to buy a house.
This has been the most pleasant, easiest, and fastest home buying experience ever! We are so thankful for everyone on the Veterans United team. Cannot believe how smooth this whole process has been.
Veterans United made it super easy for a first time home buyer. I would definitely recommend them to other people.
Katy was the reason the score is so low.
Katy NEVER once answered he phone. EVER.
She would send emails at 4:59 her time 5:59 my time so that she couldn’t respond to any questions we had but even if we tried to call and ask the next business day well she wouldn’t answer her phone. I hope you reconsider having her as an employee she did not have good communication at all. Would ask for things last minute wouldn’t get things done in a quick manner. She is one of the worst people I’ve worked with!!! Seriously I hope someone follows up with her!!!!!!
Response from Veterans United
Thank you for this information Christian. A member of our Client Advocate Team is available and ready to dig in with any additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out more about your journey with us and to ensure a better experience for future customers.
This is my first home purchase and the team was great treated me with respect and as a person, not a number. Thanks to Jerry Landrey and his team at United Veterans I was finally able to move into my new home.
No issues just happy everything worked out!
Without Joe and his team we would have never been able to get into our new home. They kept us updated on all that was going on and what to expect.
This is my second experience purchasing a home through Veterans United and it was just as pleasant and straightforward as the first. It was great to have such a painless experience with a VA loan.Thank you VU!
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Veterans United is absolutely one of the best
If you want a seamless home loan process as a Veteran, this is your place. I had a wonderful team to work with. Colin and Jeffery understood and handled all of my concerns when they would arise. Everything was straight forward in the process at all times. Although I didn’t get to speak with the team that worked behind the scene, they rocked it because the process was flawless. Thank you again for getting me in my home!
I have nothing but praise to say about Veterans United! Everyone my husband and I worked with went above and beyond for our family. Very very grateful to my team!
Very smooth, easy, process. If such a boring and beurocratic transaction could ever be described as "fun", this one counts!
Thank you guys for everything you've done and making this the easy process!
This was my second experience with Veterans United and your team was outstanding.
The VU team made the entire process of buying my first home so smooth and really simplified what I had always found overwhelming. They were great with taking everything one step at a time and keeping in contact with quick to give any advice or help I was looking for.
Highly recommend Veterans United for home loan service.
