Loan team was consistently unavailable and at one point had to contact my loan officers supervisor to get answers. The day of closing they failed to let us know there were still items needed which led to us waiting for 3 hours while our movers were at the home waiting as well in 30 degree weather with a 4 year old. Rate given was not competitive with our high credit scores. This company really let our family down and will never use them again. Definitely will never suggest them to any other VETERAN because my brothers and sisters in arms deserve better than this.
Response from Veterans United
Breone,
I’m sorry things were so stressful just before closing. If you’d like to discuss in more detail, please tap the Client Advocate team in. We're here to listen and make this better if we can.
Sincerely,
Kendra, Client Relations
I highly recommend Veterans United. The service team I worked with was outstanding.
Veterans United made it possible for us to achieve something we thought was impossible, from setting us up with the lighthouse program to get my credit where it needed to be (thank you Charlie Holobach), to the final paperwork, they made this process a lot easier.
My father and I had an wonderful home buying experience. It was Magical
The process was slow, dates changed a lot for completion. However, we are in a very nice home. The interest rate is higher than I like. But we are grateful.
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
I am very satisfied with the service that I have received from Veterans United. The ease of processes and the portal made the purchase of my new home both seamless and futuristic in execution. Thanks Veterans United!
No more leins!
Was given a bracket to hang a flag that came without screws.
Told John and got another bracket...without screws.
I am grateful for our experience working with Veterans United Home Loans. They made our home buying experience as easy as it could possibly be moving to a different state.
Great Team quick to get you the answers. The Team is dependable and will get the Job done for you as soon as possible I closed on my Home in 21 Days. I would recommend to any fellow veteran and families to use Chris and his team any day Thank you Guys for all your work.
The veteran team team so awesome I think you they had to do it again I wish I had to have the same team. The knowledge professor That the team had you couldn't explain nothing better.
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The Veteran’s United team was amazing! From the very first contact with them to closing the team has been on point. The follow up from them to ensure I had everything needed to get to closing made this the easiest house purchase. I’d like to give a shout out to Kate, Andy, Nate and Justis! We thank you all for everything.John
Veterans United has made purchasing our first home an amazing experience. They really walk with you throughout the entire process. And you won't feel like you're in the dark. I never would have imagined I would have learned as much as I did about purchasing a house.
So simple and easy. They gave me a short list of information they needed from me and then they did All of the magic. Awesome job !!
Ryan Anderson is your man for Veteran's United. I don’t think I would’ve finished closing my home with them if it wasn’t for him. The underwriter was asking for extra documents that I thought was unnecessary and borderline too much information, but Ryan made it happen with no issue and without the unnecessary documents
We could not have even dreamt of an experience like this. Worked through everything with us step by step. The app hand in hand with the exceptional service was great. To do list clear and easy to complete. Questions answered quickly and accurately. Awesome people to work with. I will recommend to anyone that will hear us. So grateful and blessed to have had them on our team. We now are proud owners of our beautiful home and owe a giant thank you to everyone involved. Soooo, THANK YOU FROM THE BOTTOM OF OUR HEARTS!
