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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,275

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 424,275 unfiltered, unedited reviews

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1 out of 5 Stars

Loan team was consistently unavailable and at one point had to contact my loan officers supervisor to get answers. The day of closing they failed to let us know there were still items needed which led to us waiting for 3 hours while our movers were at the home waiting as well in 30 degree weather with a 4 year old. Rate given was not competitive with our high credit scores. This company really let our family down and will never use them again. Definitely will never suggest them to any other VETERAN because my brothers and sisters in arms deserve better than this.

Response from Veterans United

Breone,

I’m sorry things were so stressful just before closing. If you’d like to discuss in more detail, please tap the Client Advocate team in. We're here to listen and make this better if we can.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United. The service team I worked with was outstanding.

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

My father and I had an wonderful home buying experience. It was Magical

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

The process was slow, dates changed a lot for completion. However, we are in a very nice home. The interest rate is higher than I like. But we are grateful.

headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend
headshot image of Ian Reed

Loan Officer: Ian Reed

NMLS# 1289062

5 out of 5 Stars
Would Recommend

I am very satisfied with the service that I have received from Veterans United. The ease of processes and the portal made the purchase of my new home both seamless and futuristic in execution. Thanks Veterans United!

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

4.5 out of 5 Stars
Would Recommend

No more leins!
Was given a bracket to hang a flag that came without screws.
Told John and got another bracket...without screws.

headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Great Team quick to get you the answers. The Team is dependable and will get the Job done for you as soon as possible I closed on my Home in 21 Days. I would recommend to any fellow veteran and families to use Chris and his team any day Thank you Guys for all your work.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

The veteran team team so awesome I think you they had to do it again I wish I had to have the same team. The knowledge professor That the team had you couldn't explain nothing better.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

4.5 out of 5 Stars
Would Recommend
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend
headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

The Veteran’s United team was amazing! From the very first contact with them to closing the team has been on point. The follow up from them to ensure I had everything needed to get to closing made this the easiest house purchase. I’d like to give a shout out to Kate, Andy, Nate and Justis! We thank you all for everything.John

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

So simple and easy. They gave me a short list of information they needed from me and then they did All of the magic. Awesome job !!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

3.5 out of 5 Stars

Ryan Anderson is your man for Veteran's United. I don’t think I would’ve finished closing my home with them if it wasn’t for him. The underwriter was asking for extra documents that I thought was unnecessary and borderline too much information, but Ryan made it happen with no issue and without the unnecessary documents

headshot image of Ryan Anderson

Loan Officer: Ryan Anderson

NMLS# 1393748

5 out of 5 Stars
Would Recommend

We could not have even dreamt of an experience like this. Worked through everything with us step by step. The app hand in hand with the exceptional service was great. To do list clear and easy to complete. Questions answered quickly and accurately. Awesome people to work with. I will recommend to anyone that will hear us. So grateful and blessed to have had them on our team. We now are proud owners of our beautiful home and owe a giant thank you to everyone involved. Soooo, THANK YOU FROM THE BOTTOM OF OUR HEARTS!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

I just loved the way everyone at Veterans United went out of their way to help us. They took care of every detail and made sure we were taken care of. Special shout out to Justin Darr and Chance Schmollinger. They make it so easy and made me feel like a friend. Love Veterans United!

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Jennifer and Amanda have made the home buying process so smooth and we will be forever grateful for them and all of their hard work!

headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

More Reviews

See all 424,275 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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