Veterans United is the best. They work hard for you and make your home buying painless and stress less. Couldn’t have had a better team. Thanks to them I am now living the dream.
Completely flawless process. I had such anxiety about going through this process and Veterans United made it so easy. The App is amazing. The To-Do list is easy to follow. Was able to provide all documentation from my phone. Definitely deserve 100 out of 100 but all I can give is a 10z
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Very good company to work with. Online documentation process was very accommodating. Highly recommended.
I could not have asked for a better team than allie and neisha. They take their job very serious and they are extra professional. What started out as business, turned into a friendship . They are simply the best their is.
I started this process through other mortgage companies and ended up coming back to Veterans United. This is simply because I have worked with Kyle and his team twice before and every instance was amazing. I don't even know why I ever considered not using them to begin with. Thank you for the outstanding support towards our Veterans as well as my own experience.
Thank you!
Using veterans united when we bought our home was a smooth, quick, and pain free process. Especially since we were reluctant on buying a home after hearing how “bad” the market is currently. Working with veterans united helped ease the fears and everything I was able to do without having any fears because we had an amazing team helping us out. We greatly appriciate using them and we cannot thank them enough for helping us through this! Thank you holly and everyone else on the team!
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I cannot say thank you enough. If it wasn't for my team of lenders and realtor were there to meet the needs of the process. I am grateful fir being a first time home buyer and Veterans United helped me get here. Thank you
Things were a little sketchy in the beginning but the team continued to give me confidence that it will be done. Again Thanks Veterans United!!!
Veterans United is amazing to work with. If we ever buy again we will definitely use them again! Very helpful and quick answers to anything we asked. Would 1000% recommend!
First, the "conditional approval" phase provides a false sense of completeness and the duration is overly long. We literally sold another property which Closed 2 days earlier and the VA Loan agency those buyers used had their own underwriting team in-house. Those buyers had lower credit and did not put any down payment on the property and still had a full approval 9 days before the Closing date. From the time they applied for the loan to Closing for them was also 3 weeks SHORTER in duration.Literally, the day before the loan was to Close on our property, I was contacted and a comment (which felt a bit like a blackmail tactic - although that language is a bit strong) was made that if we did not sign a Gift Letter that was part of our loan IN PEN and INK and return by noon, our loan/Closing would be in jeopardy. Had we not already electronically signed and returned said Gift Letter the evening prior and had the Gift Letter not have been from myself (wife) to my own husband, perhaps this would not have been as frustrating/insulting. This leads me to the next issue I had: the process was proposed as an electronic one. I began to resent the fine print/fun print in the signature blocks! If it is acceptable to guarantee a loan with an electronic signature, why in the world is an electronic signature on a gift letter between spouses not acceptable? We had an unbelievably long period in which to purchase this home (because we had to wait on the Seller to vacate) and still - - ONE day before Closing the idea that our loan Closing could be delayed because an underwriting team member could not approve an ink signature is absolutely absurd. I received an apology and the Closing occured, however, the added stress one day prior and the language "if you don't get this one item complete by a certain time, we'll delay your Closing" seems inappropriate and felt a bit like a hostage demand. I am not sure that this company realizes that we are the customers and are paying a good deal of money for their services. I didn't appreciate that attitude either. This was NOT the feeling we got from the representatives we worked with. As I said - they were fantastic! But, they can't drive the Veteran's United bus; they're passengers. We take exception to the requirement to allow access to tax returns that were not used in making a decision to originate the loan for us also. If you didn't need it to loan us the money; you don't need it to service the loan. Please pay attention to the IVES form! Also, you can verify with your bank that once your closing is complete, this company no longer has access to your banking information. It's one of the few options you can control under the Patriot Act which, in our opinion, is used in an overreach capacity to gain unfettered access to your PRIVATE financial information. Please check that out and understand what will be required of you prior to signing everything.
