Most definitely! My parents will be looking for a house soon and I would definitely recommend Veterans United. I appreciated every step thanks the amazing team that helped us get to closing on our beautiful new home.
The team was wonderful. Very diligent and patient as we were navigating a new home in a different state.
I had the great opportunity to work with Gage Purcell Loan Officer with Veterans United Home Loans. He is such a great guy! This was the best experience buying a home. The whole team was fantastic. They truly made the process easy and enjoyable everystep of the way. If you able to work with his team they will be sure your getting to best rates possible. Again, my family and I had a great experience.
Connor Brandt and Jenny Love were excellent to work with. We have had every odd hurdle in this process and the team made sure we were not only informed but also set very clear expectations, needs, and made the financing side of the process a breeze.
Thank you!
We highly recommend Veterans United - they made two confused young adults into home owners!
Steve was fantastic with our process and always responded quickly!
I honestly should not have gone this route. This entire process seems like it was rushed to the Benefit of everyone else but my family and me. The prior owners did not do a good job cleaning up as they said they would. I have pictures of filthy appliances and 2 carpets that wasn’t even touched. I’m
I’m unable to use the 4th bedroom until the carpet is replaced. The hot water in the master bedroom doesn’t even work properly. We closed on the 30th yet the people didn’t even move out until the 3rd. Which caused my landlord to keep my 2 thousand dollar deposit. The oven was FULL of leftover chemicals and residue that is still cooking all my kids food with a bad taste. I have to put thousands of dollars into getting this place ready for my newborn. My honest opinion is y’all aren’t here for the vets. Ya’ll found a way to profit off of our expense. During my service after every training exercise we did an AAR. After action review where we came up with 3 ups and 3 downs of what went right and what went wrong. I can not give many ups in this situation and it’s going to come down to people like me to actually show the truth so that Ya’ll can improve. I highly doubt this will catch anyone’s attention that is actually willing to do anything and that’s ok because at the end of the day it was My fault. Why? Because 7 - 8 months ago when I first reached out to VU I had a gut feeling telling me to avoid yall. So I did. I told my loan officer they seem like a scam. It wasn’t until I was so desperate to move because of my circumstances that I reached back out to ya’ll. Only good thing I can hope for is you do better for other vets. I’m sure this isn’t the first review of its kind and I guarantee it will not be the last. Looks like I’ll be going down in history as the fastest Foreclosure on a home loan in VU history. Which ultimately must be the end game for the people at the top. Sadly I hate this house and I truly regret doing business. I should have taken my time. Again falls completely on me.
Response from Veterans United
Hi Dustin,
I’m really sorry to hear how overwhelming and frustrating this entire experience has been for you and your family. What you’ve described, especially with the condition of the home, the delayed move-out, and the added financial strain, sounds incredibly stressful, particularly with a newborn to prepare for.
I also hear your concern about feeling rushed and unsupported during the process. That’s not how this should feel, and I’m sorry it left you questioning whether your best interests were being considered. While some of the issues you mentioned, like the home’s condition, appliances, and seller move-out timing, fall outside of the loan process and are typically handled between the buyer, seller, and agents, that doesn’t make the situation any less difficult or the impact any less real.
Your feedback matters, and I take what you shared seriously. I’d really like the chance to connect with you directly, learn more about what happened, and see how we can help provide some clarity or next steps where possible.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
The VA helped pulled me out of a close call with a loan interest of 6.9% on just two weeks two weeks before closing with a different lender...WoW!! Amazing recovery and rescue!! Thank you to my VA Team!! Becky, Matt, Jenowski, Megan and all their associates!! God bless you all...!!
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
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Overall wonderful experience with everyone we worked with. Made a very scary process easier for sure.
Ali and her team were amazing with clear communication and answered all questions
The team worked hard to navigate through some obstacles that were out of their hands. Very professional and I would recommend them to any veteran looking for a loan for there mortgage.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Very easy to work with and very responsive with any questions we had
