Everything was a complete lack of professionalism from the get go. The realtor was rude and negotiated in bad faith which really made us lose all trust in her. We also were threatened with repercussions when we said we wanted to terminate the wentire deal due to being treated like shit through the whole process. The lender told me I was full of shit when I told him rates had been dropping for almost a month but our rate remained the same. We were promised a rate break for using their shitty realtor. That didn’t happen. I sent screen shots of the rate drops and never a peep. He also told me that he would just call my wife instead of me because he has no spine and is a coward to not be able to talk to the man. We were treated as second rate and bullied and threatened into continuing with them “or else”. DO MOT RECOMMEND. I will make sure on every veteran page and post that you are not recommended. Good job taking advantage of vets.
Response from Veterans United
Hey Nicholas,
I’m very sorry to hear how frustrated and disrespected you felt throughout your experience. Buying a home should never leave someone feeling pressured, dismissed, or unheard, and I can understand why this process damaged your trust. Your concerns about communication, professionalism, and how you were treated are serious, and I appreciate you taking the time to share them.
At Veterans United, we want every borrower to feel supported and respected throughout the process, and I’m sorry this experience did not reflect that. I would appreciate the opportunity to learn more about what happened and review your concerns further with the appropriate teams.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Tim and his team were incredibly helpful. They checked in on me regularly and left no question unanswered.
Tim, Lisa, & Liam were all fantastic. Couldn’t have been a more seamless process.Thanks so much everyone.
The Webbs
P.S. we love our new home
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Easy to work with. Responds quickly. Closed in 1 month. Ty
Communicated very well with me and my agent.
Everyone was great. I was actually very surprised and impressed. You made everything easy and kept in touch, promptly returned my calls. You guys are great.
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Veterans United Realty helped me along to purchase my first home. They made the process easy for a first time home buyer to figure out. I would recommend to any Veteran looking for their first home.
The documents requested are not the long list most mortgage companies and lenders require. That was so nice.
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
Kellen and his team were outstanding! Answered all my questions and concerns and took care of the entire process.
My team was great, I'll happily recommend VU to anyone.
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Mary Davis was awesome to work with - always responsive and very informative.
Have a very close bond with Andy. Have called and discussed anything that has crossed my mind whether it was VA related or common every day issue.
So Awesome and so kind ... such a blessing to work with ... thank you for making my dreams come true
We highly recommend Veterans United - they made two confused young adults into home owners!
Our experience with Veterans United was great. They were very proactive and we were kept well informed with every step. With there being so much that goes into buying a home, they helped make it enjoyable and easy to understand.
Jason Bals with Veteran United Mortgage was outstanding throughout the entire home buying process. He made everything simple, stress free, and easy to understand from start to finish. Communication was excellent, he stayed on top of everything, and always made sure we knew what was going on. He genuinely cared about helping us and made the process smooth and fast. I highly recommend Jason to anyone looking to buy a home, especially veterans using a VA loan.
