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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,221

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 430,221 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

Excellent Loan officer! Able to close quickly and communicated each step of the way.

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Thanks so much!

headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

5 out of 5 Stars
Would Recommend
headshot image of Nolan Huot

Loan Officer: Nolan Huot

NMLS# 1944197

4.5 out of 5 Stars
Would Recommend
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Would Recommend
Photo submission from Jennessa H.

We are so happy in our new home thanks to Veterans United!

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Great experience!

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Would Recommend

Tim & team are amazing helped me so much I really appreciate everything they have done for me I can't thank them enough

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend

The coordinators I worked with for my loan were very helpful and knowledgeable. They were really quick to get me approved and move in to my first home. I am so grateful to the team and their staff.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

Great respect to VU I’m so happy.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

1.5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars
Would Recommend
Photo submission from Dennis P.

I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
Would Recommend

Myteam of Daniel, Adam, and Candace amazed us with their outgoig approach throughout our loan process. Every step of the way they were so pleasant to explain where we were in the process, what was needed, and addressed any questions we had. It was a smooth and stressless process because of them. Thank you Veterans United!

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Our team was absolutely amazing. There were no surprises, nothing we didn’t know. We were kept well informed and no matter the situation they kept us calm and in the loop.

headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars
Would Recommend

The team I worked with was awesome! They made everything simple and streamline. A good friend of mine recommended VU and I see why. Definitely recommending to all my veteran buds.

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

I would highly recommend fellow Veterans using Veterans United! They went above and beyond to help me!

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Bryce Cullins

Loan Officer: Bryce Cullins

NMLS# 2679091

5 out of 5 Stars
Would Recommend

Robert, Curtis and Jesse were great to work with.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

0.5 out of 5 Stars

I trusted Veterans United, especially my loan officer and their team, to help my family and me transition smoothly from Utah to Alabama. I made it clear from the start that delays were not an option—we were moving across states, with hotel and U-Haul costs adding up fast. Unfortunately, that trust was misplaced.Despite my repeated warnings and efforts to stay ahead of deadlines, this process turned into a nightmare. Veterans United missed critical deadlines, which left my family stuck in a hotel, unsure if we’d even have a place to live. I incurred extra costs that could’ve easily been avoided with proper communication and follow-through.Customer service offered no real help. I reached out to the so-called Client Advocate team, hoping someone would step in—but they were no better. No urgency, no accountability. It felt like no one truly cared about the impact these delays had on my family.This experience was exhausting, stressful, and disappointing. I expected better—especially from a company that claims to serve veterans. Sadly, Veterans United almost left my family homeless.

Response from Veterans United

Hi Irving,

This is tough to read, and I’m so sorry this was your experience. You put your trust in us to help guide your family through a major move—and it sounds like we failed to deliver on that trust when it mattered most.

Delays are frustrating in any situation, but when you’re relocating across states, managing hotel costs, a U-Haul, and trying to keep your family out of limbo—it becomes so much more than just a paperwork issue. I can’t imagine how stressful and exhausting this must have been for you, especially when you’d made it clear up front how important timing was.

It’s also disappointing to hear that when you reached out for help, you didn’t feel heard or supported. That’s not what our Client Advocate team is here for, and I’d really like the chance to revisit what happened so we can fully understand where things went wrong.

If you’re willing, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST—but you're welcome to reach out anytime that works best for you.

5 out of 5 Stars
Would Recommend
headshot image of Jeffrey Ellison

Loan Officer: Jeffrey Ellison

NMLS# 2640957

5 out of 5 Stars
Would Recommend
Photo submission from Henry V.

As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

More Reviews

See all 430,221 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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