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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

392,443

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 392,443 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

0.5 out of 5 Stars

My first time buying a home, well it wasn't what I thought it would be.. Right after getting my credit fixed I got pre-approved! That was great, then things started going down hill. We were given a bunch of things to do, given different options. Did them, still wasn't enough. Told a bunch of different things to do and what was going on. I didn't feel included in anything, even though it's my loan..
Days before closing then something else randomly pops up yet again..
Now we're to do the day we were supposed to close, and nope not happening because even though my bank told them I had access to the closing cost funds they didn't approve that. Had to close later. THEN! AFTER ALL THE STRESS AND RUNAROUND, we finally close BUT, they apparently didn't know we had a POA so we had to recluse basically causing us to have another $800 to add to closing cost.. obviously more happened but those are my key points. My husband and I both agree, if we are ever in the market to buy another home we will not be using Veterans United

Response from Veterans United

Thank you for this feedback Jessah. We understand how the home buying process can get stressful for first time buyers, especially when certain aspects are not resolved quickly and accurately from the jump. We know too well how it can feel to resolve numerous underwriting requests as required for the VA benefit. Due to this knowledge, we are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We value your input, and we are disappointed to learn that your closing experience was not better managed. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. If you would like to review your experience with our team, then please reach out to one of our Client Advocates to discuss.

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Dylan Kelly

Loan Officer: Dylan Kelly

NMLS# 2029693

4.5 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
Photo submission from Caleb C.

Great experience 10/10 would recommend to any veteran looking to purchase a home

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Veterans United made buying a home incredibly easy. It was our first time purchasing a home and it couldn't have gone any smoother!

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
Would Recommend

I had a great experience and I would recommend.

headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

3 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

4 out of 5 Stars
Would Recommend
headshot image of Brad Dickherber

Loan Officer: Brad Dickherber

NMLS# 2091067

5 out of 5 Stars
Would Recommend

Everybody who reached out from the veterans united team was very helpful to us and were willing to go above and beyond to ensure we had everything we needed throughout the home buying process.

headshot image of Heather Johnson

Loan Officer : Heather Johnson

NMLS# 2567133

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
Photo submission from Bradley P.

I would recommend veterans United to any all prior and active military. The home buying experience with Veterans United is easy and stress free. The teams are great and it's always a pleasure working with them.

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend
headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend

Chris Hill and my loan team did a fantastic job and everything was quick and easy. They were easy to reach and answered all questions fast and made it make sense for a first time home buyer. Highly recommend!

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Veterans United is really who made this home purchase happen!! From the very start.....building our credit to procuring financing! They were always there and ready and willing to answer any questions and gave great guidance!!
My wife and I truly enjoyed the whole experience with Faye and Kole!!Thank you guys!! We love ya!!

headshot image of Faye Schlechta

Loan Officer: Faye Schlechta

NMLS# 2386008

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Great customer service experience. Walked me through every step of the process. Great team to work with.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

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5 out of 5 Stars
Would Recommend

Joel and team are the only reason we stuck with VU through the loan process. They were very responsive, respectful, and a genuine please to work with. I'll definitely be recommending Joel in the future.

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

4.5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
Photo submission from Ronald N.

The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Was everything any homeowner could ask for in a time of need. The team delivered!

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

More Reviews

See all 392,443 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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