overall amazing team id highly recommend to friends and family.
It was a great experience
I am very happy I decided to use Veterans United to assist with purchasing my home. They made the whole process as stress free as possible. My entire team was amazing from day one. Thank you for helping me achieve my goal of homeownership.
The day we closed interest rates dropped almost a quarter basis point, yet we closed at the higher level. First time in 3 home purchases were we closed at a higher rate because "we were locked in". Normally you lock in so you don't go higher, but if they drop you close at the lower rate. The final #s for closing along with the go ahead was given two hours before the actual closing. Shop around and find someone else to get your mortgage from, as Veterans United disappointed us at every turn! Don't let their name fool you into thinking they actually care about Veterans!
Response from Veterans United
I’m sorry to see this. We’d prefer to not part ways with you feeling like this. I can understand your disappointment with your rate and the last-minute updates to the closing numbers. We do our best to have numbers finalized for you early as possible before your closing. Our Client Advocate team is here if you’d like to talk with us. We’ll be ready to look into any concerns you still have about this. If we can help explain something better or ease any lingering concerns please tap us in sooner than later.
Kendra, Client Relations
This was the 3rd home I have purchased in 20 years and it was the most challenging. Asking for things that was difficult to get and took some time that I never had to provide on previous loans and they were VA loans as well. When I asked, I they couldn’t give me an answer to why. Secondly they wait till the day before to request for payoff information for two credit cards that I could pay on own. Adding them to my closing cost was more of a hassle than just letting me pay them like I always do. However, if they are to be included, ask for this information 1-2 weeks in advance, not the day before with a potential of holding up the closing over a couple of hundred dollars on a credit card. Not to mention, I pay these credit cards off in full every month anyway and nothing was mentioned that I would need to. I felt like this was snuck in at the last minute instead of being honest up front.
Veterans United made it easy to work with and always there for you when things seemed complicated. I would truly recommend them to any vet and their families!
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
Excellent communication and teamwork skills!
I honestly was scared to buy a home at first but after working with VU I completely changed my attitude about it all. Very easy process and they make sure the veteran is comfortable all the way through the process! Again ! Matt Landis is probably the best employee you guys have lol take care and thank you guys once again!
Good Team; went above and beyond to help me with my loan etc.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
100%great experience for a 1st home buyer
My team and Veterans Home United are the best!!
Again, Kyle was amazing! The checklist on the app was also very user friendly and was a great tool to keep track of everything. I have no complaints over here.
Veterans United is a phenomenal organization! From the initial loan application to our final closing, we were never alone. There was a great team standing by to help us get into the home we've been dreaming of for years. I will recommend Veterans United to all of my fellow Veterans looking to purchase thier new home!
Josh and his team truly made my first time home buying experience amazing and surprisingly smooth. I didn't know what to expect but from the very beginning to getting connected with Josh, Barno and Justina they helped with every aspect of the home buying experience. They connected me with a great realtor, gave us home owners insurance quotes, information on utility companies, connected us with an ADT rep...I mean you name it and they had it covered. The easy checklists to complete helped tremendously with easy uploads. I can't say enough about how happy I am to have chosen Veterans United to be our lender.
they made me pay all closing costs and it was not addressed to me ahead of time, im very upset over this matter, all closing costs have always been 50%-50%
Response from Veterans United
Our Client Advocates are available to look into this further if you’d like. We’re always ready to address and clear up any lingering questions or concerns you have from closing as well as moving forward. Please don't hesitate to tap us in.
Kendra, Client Relations
This is my second time buying a home with Veterans United in the last 3 years. Due to short notice assignments we've had to stay flexible and Veterans United hung in there with us. The team always embraced a simple motto when it came to helping us get into our home...."Let's go!"My team both times has been on fire to do right by us. Would highly recommend to any vet and this is the only home loan team I'll ever use 👊🇺🇲
Great service and very easy to work with. Thanks!
Joseph Park and the Veterans United Team was awesome, above and beyond from start to finish. Couldn't have asked for better service anywhere else. They were able to get us closed in less than 30 days. Anyone else out there looking should give this team a chance if your looking for top notch service.