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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

348,074

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,074 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

overall amazing team id highly recommend to friends and family.

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

It was a great experience

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

I am very happy I decided to use Veterans United to assist with purchasing my home. They made the whole process as stress free as possible. My entire team was amazing from day one. Thank you for helping me achieve my goal of homeownership.

Loan Officer: Steve Gustafson

NMLS# 1599009

0.5 out of 5 Stars

The day we closed interest rates dropped almost a quarter basis point, yet we closed at the higher level. First time in 3 home purchases were we closed at a higher rate because "we were locked in". Normally you lock in so you don't go higher, but if they drop you close at the lower rate. The final #s for closing along with the go ahead was given two hours before the actual closing. Shop around and find someone else to get your mortgage from, as Veterans United disappointed us at every turn! Don't let their name fool you into thinking they actually care about Veterans!

Response from Veterans United

Adorian,

I’m sorry to see this. We’d prefer to not part ways with you feeling like this. I can understand your disappointment with your rate and the last-minute updates to the closing numbers. We do our best to have numbers finalized for you early as possible before your closing. Our Client Advocate team is here if you’d like to talk with us. We’ll be ready to look into any concerns you still have about this. If we can help explain something better or ease any lingering concerns please tap us in sooner than later.

Most sincerely,
Kendra, Client Relations

3 out of 5 Stars

This was the 3rd home I have purchased in 20 years and it was the most challenging. Asking for things that was difficult to get and took some time that I never had to provide on previous loans and they were VA loans as well. When I asked, I they couldn’t give me an answer to why. Secondly they wait till the day before to request for payoff information for two credit cards that I could pay on own. Adding them to my closing cost was more of a hassle than just letting me pay them like I always do. However, if they are to be included, ask for this information 1-2 weeks in advance, not the day before with a potential of holding up the closing over a couple of hundred dollars on a credit card. Not to mention, I pay these credit cards off in full every month anyway and nothing was mentioned that I would need to. I felt like this was snuck in at the last minute instead of being honest up front.

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
Photo submission from Arthur S.

Love our new home! Thanks to Nick Berardini and the team at Veterans United.

Loan Officer: Nick Berardini

NMLS# 2073527

4.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

Veterans United made it easy to work with and always there for you when things seemed complicated. I would truly recommend them to any vet and their families!

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
James G. is Through the Roof!

If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!

Loan Officer: Cody Smith

NMLS# 1074565

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Excellent communication and teamwork skills!

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

I honestly was scared to buy a home at first but after working with VU I completely changed my attitude about it all. Very easy process and they make sure the veteran is comfortable all the way through the process! Again ! Matt Landis is probably the best employee you guys have lol take care and thank you guys once again!

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Good Team; went above and beyond to help me with my loan etc.

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
Photo submission from Kenneth G.

What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend

100%great experience for a 1st home buyer

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend

My team and Veterans Home United are the best!!

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend

Again, Kyle was amazing! The checklist on the app was also very user friendly and was a great tool to keep track of everything. I have no complaints over here.

Loan Officer: Kyle Upshaw

NMLS# 2005288

5 out of 5 Stars
Would Recommend

Veterans United is a phenomenal organization! From the initial loan application to our final closing, we were never alone. There was a great team standing by to help us get into the home we've been dreaming of for years. I will recommend Veterans United to all of my fellow Veterans looking to purchase thier new home!

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
Would Recommend

Josh and his team truly made my first time home buying experience amazing and surprisingly smooth. I didn't know what to expect but from the very beginning to getting connected with Josh, Barno and Justina they helped with every aspect of the home buying experience. They connected me with a great realtor, gave us home owners insurance quotes, information on utility companies, connected us with an ADT rep...I mean you name it and they had it covered. The easy checklists to complete helped tremendously with easy uploads. I can't say enough about how happy I am to have chosen Veterans United to be our lender.

Loan Officer: Joshua Stockton

NMLS# 1737398

1 out of 5 Stars

they made me pay all closing costs and it was not addressed to me ahead of time, im very upset over this matter, all closing costs have always been 50%-50%

Response from Veterans United

Thomas,

Our Client Advocates are available to look into this further if you’d like. We’re always ready to address and clear up any lingering questions or concerns you have from closing as well as moving forward. Please don't hesitate to tap us in.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
Photo submission from Denzil H.

Great Service and the portal made the process very easy to understand and meet suspense.

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

This is my second time buying a home with Veterans United in the last 3 years. Due to short notice assignments we've had to stay flexible and Veterans United hung in there with us. The team always embraced a simple motto when it came to helping us get into our home...."Let's go!"My team both times has been on fire to do right by us. Would highly recommend to any vet and this is the only home loan team I'll ever use 👊🇺🇲

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

Great service and very easy to work with. Thanks!

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Joseph Park and the Veterans United Team was awesome, above and beyond from start to finish. Couldn't have asked for better service anywhere else. They were able to get us closed in less than 30 days. Anyone else out there looking should give this team a chance if your looking for top notch service.

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Huckabey

NMLS# 2026797

More Reviews

See all 348,074 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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