Overall, the experience was poor. Communication was not good as it was difficult to reach anyone at times, especially as we had 3 different people working our loan. The policies on Veterans Alliance are not consistent with actual laws, and though you may think you're providing extra service by going above, it actually slowed the process and made parts very difficult. And the icing of the cake was less than one month from closing, our loan was sold. No, I will not give Veterans Alliance positive feedback, nor will I recommend them to anyone. Not even for the free t shirt that doesn't fit.
Response from Veterans United
Gary,
Our Client Advocate team is here to help you even after closing. If you have more concerns or lingering questions from your purchase, please reach out us. We'll take a closer look with you and help however we can.
Sincerely,
Kendra, Client Relations
Thank you to everyone at Veterans United for helping me! I always felt heard and helped. I appreciate feeling like I was being helped by family.
It was a great experience and the whole team helped me so much! I’ll definitely be recommending veterans United!
Alex and David were amazing. They checking in with me every step of the way and when I need to sign or submit a document they reached out to me in every way so I was able to get them the page need to my team could move efficiently. It was a pleasure working with the team and ID recommend them to any of my friends.
From the application, to getting our credit squared away, to closing, every step of this process was comforting. We felt helped, cared for, and like we were most important!Thank you Amanda, DeAnna, Gisselle, and the entire team that made our desire to become homeowners a reality!!! You all truly went above and beyond!
Even when I wasn't pre approved they gave me the tools and advice I needed to help the process, everything was a smooth process from beginning to end
Our home buying process was a little longer, however a line of communication was kept throughout the entire process. We couldn’t be happier with the professionalism and efficiency of the entire team. Thank you all so much.
Thanks to all for making this stressful experience as smooth and painless as possible.
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The entire team has made this process seamless and helped me not only get into my first home, but also my dream house.I moved back to West Virginia after over 30 years so I could be closer to my mother, the VU team helped me accomplish that. I will always be grateful to everyone.One special shout out to Benjamin Groom who assisted me setting up my ADT. He was extremely professional, and my home feels secure.God bless you all. If I can be of any assistance to any of you, please let me know.Jerry
Overall, we are thoroughly impressed with Christina Squires and her team for providing such an incredible service. Their knowledge and expertise in the nuances of VA loans made the process much smoother and easier for us. They were helpful, responsive, and always available to answer our questions. Their clear communication throughout the entire process is also something we appreciated, and it helped to make things even more smoother. They truly went above and beyond to make the loan application process for our VA loan as stress-free as possible. I highly recommend Christina Squires and her team to anyone looking for financial services, especially for VA loans. Thank you for the excellent service and for your expertise in VA loans.
Overall, a great experience. I liked the “to-do” lists. Made the process much simpler, and easy to
understand. The process also moved very quickly, which I appreciated.
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The veteran community is a small circle and our word is bond when we give advice to eachother. I will 100% be suggesting VU to every veteran I know in need of a VA loan.
Very professional and made the experience positive with no stress at all.
Great team hands down! Friendly, and always responsive
