Couldn’t be more proud and happy of how veterans united treated me and my family.
Why is this document sent some 9 months after close. Also, the potential buyer waited three months after formal approval by VU for loan assumption. The escrow terminated because of the horrific customer service or processing. I would never ever recommend your firm again. R. Hampton, LTC, US Army
Response from Veterans United
Thanks for sharing your feedback, Mr. Hampton. I'm sorry to hear about your experience. I understand how frustrating it would be to receive a document months after closing and to experience significant delays during the loan assumption process, especially after approval had already been provided. I can also appreciate how disappointing it must have been for the escrow to fall through.
This is not the level of communication or service I want anyone to experience. I would appreciate the opportunity to learn more about what happened and review your concerns.
If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside of those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. I hope you'll give me the opportunity to look into your experience.
Sincerely,
Claire S., Client Relations Manager
Easy and quick
Great experience with exceptional people. My loan team was with me every step of the way.
Very thorough explanation for a first time buyer. Made the process smooth and had a good attitude
Cris did a great job of working with us through the entire process
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Corey was very thorough and professional throughout the process. I don’t see myself using anyone else in the future
Scott was A+ . Of all the people in the move process, he was the most helpful and pleasant. I really stayed with VU despite competitive (possibly better) rates with another company because I liked working with Scott and I trust him. Give him a bonus.
I already recommended Katy to everyone I know. Katy and Danielle were super great they took care of all my concerns and made the process super easy and worry free. This is my 2nd home with this amazing team. If you are a veteran and need a home loan please call the most professional team of all who know everything about your veteran home loan to ensure you get the best loan for you. Call Veterans United I will when it’s time for home #3.
Ben and everyone was so great. Hopefully in the future if I buy another home I get the opportunity to work with them again.
Great work!
Very helpful throughout each step of the process
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Experience first-hand why 382,739 homeowners give us a perfect score!
I wouldn’t go anywhere else . Everyone from the top down was AMAZING. Can call or text at anytime and they are just a phone call away. If you’re recommend David is 10/10
Josh & Mirza were excellent in their responsiveness, customer service, and knowledge. It was a pleasant experience, mostly because I could easily get in contact with Josh during the entire process.
Jeremy was an exceptional help in our home buying process.
Travis ward was our loan specialist. He did absolutly more then we could ever have asked for he helped us understand what was going on with our loan and we did not have a thousand things to send in for our loan. The whole process went very smooth and quickly we started the process April 13, 2020 and closed May 13, 2020. Fastest home buying ever but worked out perfectly! We love our new home so much!
Veterans United are fantastic! Easy to work and communicate with. Professional and patient.
Great experience! Staff was very responsive to all questions as we navigated this journey.
