You guys are perfect. Every understanding group of people. May your company be favored by many.
Awesome! This was a simple and painless process! Super pleased!
As a 1st time homebuyer, I am very happy to share that I had a phenomenal experience! From the very beginning with the pre-approval till closing, Katie Smith and her team always kept me up to date on my loan processing, and were always available to help answer or clear up any questions I had. Without their professionalism & expertise, it would not have been the same. I also loved the to do tasks list, which helped me tremendously in providing any information/documents to support my loan application.
It was no guarantee but we closed in under a month! The entire team made the process so easy all I had to do was occasionally send a couple documents and pick up the phone. I would and will recommend this service to anyone and everyone!
It was a bumpy ride because of the seller but my loan officer Evan mehuys did a outstanding job helping resolve any problems came up!
Very friendly and informative staff that were really on top of things. They worked with our schedule and out timeline. I would use them again in a heart beat.
Very easy to work with. Great communication.
Great job on the whole process
Wonderful team to work with. Made a difficult process manageable with outstanding results. We are so happy with our new home.
What’s the problem for the last year with making a payment on/through the App and getting any viable information or feedback on any of the options her within…I can’t get any answers and I’m ready to move away from Veterans United. What is your answer and what do we have to accomplish for you to be responsive?
Response from Veterans United
Hey Steven,
I’m really sorry you’ve been dealing with this. When someone turns to the app, it’s usually because they’re looking for clarity or convenience—and it’s frustrating when they end up feeling more confused or ignored instead. You’ve clearly made multiple attempts to get answers, and it shouldn’t take this much effort to be heard.
I want to make sure someone gets to the bottom of what’s going on with your account and the app experience. Our Client Advocate team is here to help, and we’d really appreciate the chance to talk with you directly. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for calling this out—we need to do better, and your feedback helps hold us accountable.
My entire experience with Veterans United was exceptional. Since 2013 my family and I had been looking for a new home and I contacted VU to help me with my VA loan, but nothing ever panned out. It wasn’t until 2025 that we finally found the right place. Within that 12 year period, I was never pressured to do anything or rush into a property that was not right for me and my family. Daren Bodine, my loan officer, was extremely patient, supportive, and patient the entire time. I cannot express enough gratitude to Daren and how patient he has been.
Matt and his team were always there to calm the fears of a first-time home buyer. We chose Veterans United over all the local options and I'm glad we did. Although the mountain of paperwork was sometimes intimidating, it was easy to upload the necessary paperwork to the site and get this process completed. I wish to thank Matt and his team. Our dream has come true!!
Great to work with, kept in touch with everyone step!
Veterans United is A1 A+ and Just absolutely AMAZING in my book. If you want someone to go above and beyond their duties to get you approved, please go with Veterans United. You will be glad you did.
My experience with veterans united was excellent everyone was so helpful and knowledgeable for me being a first time buyer I was really pleased.
